Stephan and his team did a great job. This is our 2nd home we have bought with VU and would use for our next as well!
Veterans United was great! My team was there to help me through the whole process. They made it easy & as stress free as possible! Thank you for all your help to purchase my new home. Highly recommended!!
Everybody I worked with was top notch helped me with any problems I had. Cheerfull and helpful, very capable. I will use them anytime and recommend them to everyone.Big thanks to all of the staff with my mortgage. everything was flawless.
VU best mortgage company ever & made this otherwise painful process a pleasant one!!Can't thank VU enough for staying on track during this process & appreciate their highly professional team & will most definitely use them in the future if needed & will very much recommend them to any future potential clients!!!Best regards,
Tim Bell
We closed easily, with no stress, on our dream home! Our Veterans United Loan Officer, Matt Landis is the best!!!
I am happy with the terms and never imagined things would go so smoothly.
I am totally happy we chose Veterans United.
Way smoother and less stressful than I expected. I just answered all their questions, turned in my paperwork, and before I knew it, I was moving into my house. I still cant believe how easy it was. I will recommend this to all veterans.
I had no information no numbers no clue what was going on and what dayUltimately did not have enough money off the numbers that I was given the team from Veterans UnitedAlthough I own the property now, I still am confused about every single portionMy insurance was not paid. It was canceled because they did not issue a check in time.
The purchase for the house was made before I was made aware
The cash for closing was incorrect entireThe agency they used for assessment was a particularly expensiveThe entire process was unclear the team seemingly through random numbers and paperwork, and I have to do everything the entire process myself or at least step in to make sure that everything was correct
This was my first home purchase, and while the journey came with its fair share of challenges, I couldn’t have asked for a better team to guide me through it. Every step of the way, they were knowledgeable, responsive, and incredibly supportive. No matter the obstacle, they worked diligently to ensure everything stayed on track and that I was able to close as smoothly and efficiently as possible. I truly appreciate the dedication of Rob Weigand, Aaron Bowen, Miles Cheatum, Nico Codemo, and the entire team. I highly recommend them to anyone!!
The service I received was above and beyond what I was honestly expecting. Every step explained over the phone and in writing.I am proud to have contacted the entire team with outstanding results!!
The reps over promised and under delivered. I was charged fees for a concierge that did much of nothing. Also, the entire purchase as a FIRST TIME HOMEBUYER AND A DISABLED VETERAN was stressful and frustrating. I’m stuck with a home that should’ve been listed as ‘AS IS”. Highly disappointed. It’s been a month and I still can’t move in.
Response from Veterans United
Hi Robert,
I’m really sorry to hear how frustrating and overwhelming this has been for you. Buying your first home should feel exciting, and I can only imagine how discouraging it must be to feel like expectations were not met, especially as a disabled Veteran who trusted us to guide you through the process.
Hearing that you feel services were overpromised and underdelivered, including the concierge support, is concerning. You should always feel clear on what you’re receiving and why you’re being charged for it. I also understand how upsetting it must be to be dealing with home condition issues that are preventing you from moving in. While the VA appraisal focuses on determining value and meeting basic property requirements, it does not replace a full home inspection, and I’m sorry if any part of that process felt unclear or unsupported.
I would truly like the opportunity to review your experience and better understand what happened from start to finish. When you’re ready, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available 9 a.m. to 5 p.m. CST, Monday through Friday, and we respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
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Our team of Kohlie Browning, Nico Codemo and Steven Brockman were stellar from the start of our process through closing. Steven was our lead. Together with Kohlie and Nico, they were attentive and responsive at every step. We were informed and updated constantly, and the tools (MyPortal) for uploading and updating bona fides were simple and secure to use. I highly recommend Veterans United for anyone seeking a VA Loan, and am grateful for Steven's and his colleagues' efforts. Thanks and Semper Fi!
Team Don Delaney and Jeremy are the absolute good in the business. They walked me thru every step.this was the first time I had ever taken such endeavor all on my Own but each one of them were so kind and took the time to explain everything and help me understand every detail. I could not be happier in my new home.iys all thanks too Delaney Don and Jeremy. Three of very best earth Angels.
Can't thank you guys enough... Monika Hedglin.❤️
Ryan, Kari and the rest of the Veterans United team were Amazing! We’ve never dealt with a lender that was so customer focused serving veterans. The mortgage process was made easier with the ability to provide the documentation electronically and have Ryan, Kari and team always available for questions and guidance. We closed on our team home quickly without any delays. We can’t say enough great things about the Veterans United team. We highly recommend them to anyone looking for the best VA loan experience. Overall the process was one of the best purchase and mortgage financing experiences I've ever had. I highly recommend Veterans United, Ryan, Keri and Mark.
Three delays in closing due to underwriters requesting last minute tests/inspections that could have been completed earlier
Great service. Great people.
