Shane, Jake and crew were awesome 👌.
From when I first started out, everyone has been kind, courteous and professional. Couldn't ask for a better team to assist me with my first loan.
I honestly could not have made a better choice in choosing Veterans United. They were able to help me navigate the already complicated process of buying a home when it was discovered that one out of the three credit bureaus reported me as deceased. Brandon was able to coordinate a solution that not only traversed such a ridiculous situation, but I still closed on time. Alberto and his team are amazing, I and my family really couldn't be more thankful to them.
The absolute best loan team I have ever dealt with! I would recommend them a 100 times over.
Me and my wife have already recommended several of our friends. In the next few weeks they will be in contact with the team.
Absolutely horrible experience! Our loan officer completely failed to do any prior paperwork before closing. We had sent him all of our docs 3 weeks before closing and even had a pre-approval, and a extended 45 day closing. He called us 30 hours before closing and told us nothing had gotten done and he "dropped the ball" and we "slipped through the cracks". We had to beg the sellers for an extra 2 weeks to get the needed paperwork filed from our loan rep. He continuously failed us for the remaining 2 weeks with dodgy answers, not explaining why things were taking so long, and us having to do his job for him. For example we needed a VOE and he waited till 4 days into the extension to tell us this, it took us one phone call to get one that he could have easily done! Miraculously we were able to close one day before our contract was up, but no thanks to him!
Response from Veterans United
Hi Zachary,
Buying a home should be an exciting experience, and it's disappointing to hear yours ended with so much uncertainty right before closing. After preparing for weeks and believing everything was on track, I can understand how discouraging it would be to learn there were still outstanding items to complete.
It's also disappointing to hear you were left feeling like you had to chase down answers and navigate parts of the process on your own. Every borrower should feel supported, informed, and confident throughout their loan journey, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to review your loan and better understand what happened. If you're willing, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Derek , Dika Shana and Neva are Awesome !!!!!!! Also the rest of the crew helpled me so much .
The whole process was easy and Charlotte kept me well informed. This is our 4th house and Veterans United was the easiest company to work with!
These guys were incredible. Sam and his coworkers were very helpful.
Ready to see for yourself?
Experience first-hand why 376,577 homeowners give us a perfect score!
Thank you to Veterans United and their team for helping us get into our new home. Special shout out to our loan officer, Zach Huckaby for the outstanding service he provided our family.
The process is painful due to the required documents.
My whole VU team was amazing! The process went so smoothly! Thank you all so much for your hard-work!
