The absolute best ever team
From the new buyer in the market to the experienced homeowner, Veterans United helped me in many ways. Got a vehicle to relocate, they'll help - motorcycle, truck or scooter! Need the fastest internet in the area, they help locate that too! Anyone whose moved large distances knows, the more resources available to support the transition the better.
Thanks VU team, you all had my six on this. A house now home!
From beginning to end, using Veterans United was seamless. They had the best, no nonsense rate for me and the online documents page made it extremely easy to keep tabs on where I was in the process.
Veterans united application and document platform make refinance easy. Excellent communication and knowledge throughout the process.
Nathan was absolutely on point and stayed ahead of any issues. I have purchased 5 homes in the past 12 years and this has been by far the best experience.
VU has done a fantastic job making the home buying process very simple. I've used VU twice and have been impressed both times. Would recommend VU to any veteran looking for a home.
VU was amazingly successful in facilitating a difficult loan process. Their effort, professionalism, and support throughout the process was greatly appreciated. I highly recommend them.
Montgomery, Brittany were very professional and stayed on top of everything. Very pleased.
First year I had people calling and helping. Once we found a place, it was like a ghost town except Carl. He is the only reason I stayed with veterans United.
If I knew the interest rates were set, I'd search and use other places. No competitive deals. The interest rates are hidden from search engines with advertising.
I like the cool monogram blanket, not so much about me being in the Navy, maybe that's the color but I'm not Navy.
The appraisal never tested anything or adhered to VA requirements. The requirements are available to read on VA site. No working smoke detectors in home just to start.
Response from Veterans United
Hey Wayne,
Thank you for taking the time to share such detailed feedback. I’m really glad to hear Carl made a difference for you during your homebuying journey. I’m sorry to learn that after finding a home, you felt the process got quieter than expected—that’s not the experience we want anyone to have.
I also appreciate you bringing up your concerns about interest rate transparency and the VA appraisal. While the VA appraisal helps confirm a home’s value, it doesn’t serve as a full home inspection or test systems in the house. That’s why we always encourage a separate home inspection before closing to make sure everything’s in working order, like smoke detectors.
And I appreciate your note about the blanket—we love sending a small thank-you, and your comment will help us make future gifts more personal.
If you’d like to talk more about your experience or share additional details, I’d be happy to connect directly. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST.
Easy process and very user friendly.
I can only say my recommendation for your company is the very highest. All of your people that dealt with me were outstanding. Your Internet website is very user-friendly. I liked it very much. The concierge Function was new to me and so very helpful. Great idea. The loan coordination was very user-friendly and greatly helped keep the process going in the right direction at all times. It was a team effort and I have only positive things to say about each member of the team. They did a great job.
The primary agent Chris Holdman guided me thru the entire process. He was extremely knowledgeable and helpful.
