I've used VU numerous times since 2014. I've also had the pleasure to work with the same VU rep Jerry Landrey every time which has been great. I plan to continue using VU in the future and definitely recommend to anyone looking to buy and/or refinance.
Mitchel, Noadiyah and Kimmy were awesome
As a USMC Veterans, I have been trying to purchase a home for a long time. No matter what I tried it seemed like there were too many doors getting closed on us. Veterans United has been totally the opposite of those other Veterans friendly groups. They guided me and gave me all the information I needed to qualify for a new home. From day one I was treated like a family member and was give the upmost attention. From the time I was introduced to a local realtor to the day we were given the keys, my family and I were taken care of.
I am a founder of a local Veterans group in our community and currently serving as its President. I have informed those who are still renting or thinking about purchasing a home to contact Veterans United first. They have been a blessing to my family and want to make sure their family is taken care of too.
Very amazing employers who will go above and beyond for their clients!
I would recommend Veteran United Home Loan. They have a team of professionals who are willing to work with you. They go out of their way to make sure everything runs smoothly. They are a great bunch of people
Very professional, caring and considerate. I enjoyed the staff and they made the home buying process simple for my wife and I.
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I here to tell all my Brothers in Arms..... Sit back and just trust this group...... I guarantee .... They got your back !!! TRUST !!!
i went into this whole house buying this with very little information on how it all worked. When i first spoke with someone from veterans united it was a great call and i thought this would be a smooth process. i was seriously wrong. this was my first time going through this and the main thing i needed was communication, and i’d only hear from my “team” once a week and it was normally about how they screwed something up and my closing was going to cost me more and be moved back farther. the only good thing about veterans united was that their manager was very helpful every time i called to complain.
Response from Veterans United
Hi Landon,
I’m really sorry to hear how overwhelming this experience felt for you, especially as a first-time buyer. When everything is new, steady communication matters a lot, and I understand how frustrating it was to only hear from the team when something changed or a delay came up. That kind of uncertainty can take a real toll, and I appreciate you being honest about it.
I’m glad you felt supported when you reached out to the manager, but I also know that doesn’t undo the stress you went through along the way. I’d really like the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is in the office from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours we’ll typically respond the next business day. Thank you for taking the time to share what this was like for you. I’m here if you’d like to talk more.
Good team effort and very responsive
I've been working with VU for several years or more now and the process has always been smooth and easy for me.
Was such a better experience than I ever thought it would be. Veterans United helped us get into our dream home even during a sellers' market. Justin was nothing but supportive and transparent and helped me through the entire process. Could not be happier to use my VA Loan benefit with help from the Veterans United team!
From start to finish, Veterans United made the home-buying process an absolute dream. Their team went above and beyond to ensure every step was clear, stress-free, and tailored to my needs as a veteran. What impressed me most was their dedication—not just to getting the loan approved, but to ensuring I felt confident and supported throughout the journey.• Expert Guidance: They explained every detail in plain language, never leaving me in the dark.
• Unmatched Support: My loan officer and team were always available, quick to respond, and genuinely cared about my success.
• Veteran-Focused: It’s clear that Veterans United understands the unique challenges veterans face. They made me feel valued and respected, not just as a customer, but as someone whose service mattered.
• Smooth Process: From pre-approval to closing, everything was handled with precision and efficiency.Thanks to Veterans United, I’m now in my new home, and I couldn’t be more grateful. If you’re a veteran looking to buy a home, this is the team you want in your corner. They don’t just help you buy a house—they help you find your home
I would definitely recommend Veterans United, to a friend, family member, or a random veteran! They made the process as easy as possible and were there every step of the way: answering any questions I had, offering suggestions, and giving recommendations about services, not directly related to the loan (e.g., local relators, security systems, home owners insurance, moving companies, et cetera) - all of which made the process run smoother.
