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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

440,302

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
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Showing all 440,302 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

4 out of 5 Stars
Would Recommend
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend

First time home buying was super intimidating especially in the current market. I didn’t want to get caught in the cycle of endlessly renting apartments so decided to go for it. Veterans unite supported me and consistently checked on my progress through the whole process. At no point did I feel overwhelmed or rushed or pressured. I’m in my first house now and couldn’t have made a smoother transition. I’ll definitely be looking at the VU team the next time I but a house.

headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend

The process was smooth and efficient any questions I had were answered and communicated very effectively.

headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend
Photo submission from Otis E.

From the new buyer in the market to the experienced homeowner, Veterans United helped me in many ways. Got a vehicle to relocate, they'll help - motorcycle, truck or scooter! Need the fastest internet in the area, they help locate that too! Anyone whose moved large distances knows, the more resources available to support the transition the better.
Thanks VU team, you all had my six on this. A house now home!

headshot image of Josh Kaplan

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

This note is an expression of our appreciation and gratitude for all of the professional
support rendered during our recent home mortgage process. Jennifer and her team at
Veterans United were very professional, courteous and above all demonstrated a high
degree of knowledge about their business. Of course, dealing with a couple of senior
citizens who have collectively served our country for eighty years is one aspect and we
do appreciate all of the tenaciousness, fiduciary services that was shown to us and the
team's quest to help make us saavy in many related areas for which we had questions
about. Veterans United team was always there to help us. The team was cohesive in
working together from start to finish and we are very grateful! The team consisting of
Jennifer, Doug and Lindsay, realtor made our process smooth and easy. We also appreciate the notary, Debbie who was cordial and explained documents to us. Again,
thank you, Veterans United, Jennifer, and Doug. Thanks to everyone!
Sincere Thanks,
Moses & Margaret Robinson

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend
headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Yes, I appreciate everything they did for me. I had a trouble finding some of the items and it took me time, but they took the time and patience to help me. It made me feel very comfortable about what I was doing. I would like to say thank to Chase and the team.

headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
Would Recommend
headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars
Would Recommend
headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

5 out of 5 Stars
Would Recommend

Fast and easy

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend
Photo submission from Douglas S.

Veterans united application and document platform make refinance easy. Excellent communication and knowledge throughout the process.

headshot image of Presley Vaughan

Loan Officer: Presley Vaughan

NMLS# 1122896

5 out of 5 Stars
Would Recommend

Dawn and Nick were part of my team and helped us close on our house within 30 days. This was our first house and we did not know what we did not know they were super knowledgeable and communicative. I honestly looked forward to their phone calls more than our realtor during this process. Thank you!

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

Quick and easy process the team made it (once again)!

headshot image of Hayley Glennon

Loan Officer: Hayley Glennon

NMLS# 2566042

4.5 out of 5 Stars
Would Recommend
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
headshot image of Christopher Bowen

Loan Officer: Christopher Bowen

NMLS# 2486519

4.5 out of 5 Stars
Would Recommend

Everyone, with the exception of one person, was fantastic to work with! They were extremely friendly, knowledgeable, prompt, courteous, efficient, and clear with what they needed from me. I would recommend almost the entire team in a heartbeat!

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

The team that I worked with was awesome. Very communicative, clear, and quick. Would HIGHLY recommend.

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

The team was there every step of the way. First time or last time, I couldn’t tell! They didn’t miss a beat.

headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

0.5 out of 5 Stars

As a first time homeowner I felt in the dark the majority of the time. Lack of communication left me stressed out throughout the entire process.

Response from Veterans United

Hi Kara,
I’m really sorry to hear that your first homebuying experience left you feeling in the dark. Taking this step for the first time is a big deal, and it should feel exciting and supported, not stressful and uncertain. I regret that our communication didn’t provide the clarity and reassurance you needed along the way.

I’d like to learn more about your experience so we can address your concerns and do better moving forward. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.

5 out of 5 Stars
Would Recommend
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend
Photo submission from Marion S.

I can only say my recommendation for your company is the very highest. All of your people that dealt with me were outstanding. Your Internet website is very user-friendly. I liked it very much. The concierge Function was new to me and so very helpful. Great idea. The loan coordination was very user-friendly and greatly helped keep the process going in the right direction at all times. It was a team effort and I have only positive things to say about each member of the team. They did a great job.

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Would Recommend

Honest and seem to really care to help.

headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend
headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
Would Recommend
headshot image of Dalton Verret

Loan Officer: Dalton Verret

NMLS# 2609978

5 out of 5 Stars
Would Recommend
headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

More Reviews

See all 440,302 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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