Matt was a 11.
Underwriters a 10.
Jameson with insurance was a 10.
Communications with some of the other support staff was challenging until well into the process. I was confused much of the time. 7-8
Considering my lack of technical skills and experience at 73, I needed more help than I asked for or got in a timely fashion.
Don’t understand why property taxes of $860 a year cost me $150/month. The title company was no help in my understanding of this.
Very professional and caring. Faithful to communicate! Always available if there were any questions! A team that made it happen with great care and effort.
As first time home buyers, we thought we were in for a STRESSFUL experience. But using VU has made it so stress free. It is so important to be able to trust those who are helping with such a huge life change, and VU definitely is!
Austin and team were great! They were all responsive, extremely helpful, and very personable.
We were so suprised how easy the process went. Everyone was so kind and helpfull. Thank you so much
Everyone was so helpful during the whole process, cat thank them enough.
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We were overseas and everyone went above and beyond to help us close! Not only did they make everything super easy for us and they were truly accommodating but they also helped us close early so we didnt have to stay in hotels! Great experience!
Having little knowledge concerning the home financing buying process, the first was a blur nearly 3 decades ago; But this one with Brian and his crew really educated me and my wide both. We honestly did not feel as we were simply another applicant, but we're people who were assigned a caretaker so to speak; We thank God that we were put in the hands of Brian Bradly and his team from Veterans United.
God's Gracious and Everlasting Peace Abound unto all of you.
Terrell & Anjetta Davis.
Anne, my loan officer and her team were extremely helpful and engaged in the entire loan approval and closing process. They made it significantly easy for me as a first time homebuyer.
Veterans United has made the homebuying process so much easier than I expected. There were several things I thought would be major roadblocks, but every time I brought up a concern, my team helped me work through it. Things I had been stressing over turned out to be manageable, and I felt supported every step of the way.Their help goes well beyond the mortgage. They also help with finding homeowners insurance, locating utility companies, and connecting you with partner deals for things like home security. Having that support while buying a home and planning a move has taken so much off my plate.What could have been an overwhelming experience moving states has felt much more manageable because of their guidance. I’m so grateful for everything they’ve helped me with and would absolutely recommend Veterans United!
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Thank you Kris and team!
Jon and his team helped so much. They were patient when the home search wasnt leading anywhere, they were patient when my employment status changed. They were ready to jump back in when I employment status changed again. They answered my many questions with no complaints.
Talked us through every step and helped us work out things when needed. Great job tracking down and communicating all the moving pieces.
Caitlyn was also wonderful. I had back surgery right when we started the process. She and (VU) sent flowers and we'll wishes. That personal touch was very good. You usually don't get that from big companies. She also was very responsive and helpful during the whole process. She answered all questions and if she didn't know the questions she found out for us.
This is my second home purchase with Veterans United, and more importantly, my second time having Rob lead me through the process. There’s a reason I came back to him. Rob is incredibly responsive, knowledgeable, and genuinely makes you feel like he’s in your corner from start to finish. Buying a home can be stressful, but having someone you trust guiding the loan makes a huge difference. I’ll absolutely be calling him again for the next one!
