The whole team at VU is a family that works together for the customer. Fantastic ppl that make you feel comfortable buying an exspensive product, as a home.
VERY HELPFUL AT EVERY LEVEL
I was very happy that Veterans United was able to quickly close my loan for me. I was impressed with the speed and quality of service. Thank you.
My experience was wonderful
Outstanding
I felt like I was in good hands with Will Lewis, Lauren Fitz, and the builder's realtor Neil Odom.
They were very helpful with us securing our home. To God be the glory
requested that we close as soon as possible and Laura made that happen.
Everyone I spoke with was extremely friendly and helpful and pleasant to speak to. I really enjoyed dealing with such nice people that don't seem miserable in their job.
Michelle and Mike were amazing and went above and beyond what I expected of them. Their receptionist, I think her name was Amber or something like that, was incredible also. For what she was doing, I never would have thought she was a receptionist
While the service was decent, it was a very impersonal relationship for something as important as buying a house.
Best experience ever
every time I needed advice or to ask questions I was always taken care of it was very easy to have someone who can help when I need it
I was surprised with some of the upfront fees.
Overall good experience but communications is key.
Donna Roof was excellenct and Johnny Mitchell was very thorough.
quoted an initial rate nearly one full point lower than the final rate; it was explained that it was "a mistake" we were required to resubmit documents three times and reschedule closing three times; each time I had to call to remind you of closing
I have already told several people about how easy you are to deal with.
Kim did an outstanding job getting our situation straightened out so we may be able to purchase our new home.
Myself and my realtor found ourselves sending multiple repeat documents, which was frustrating.
