We've had excellent customer service, walked through every part of this process by our loan officer Anna and Nick. Tons of communication made this process much easier and we are very happy with the final outcome, no big surprises or misunderstandings
Please review my file and you will easily find out.
The only part that I was extremely unhappy with is how the underwriter kept asking for additional documents every time I provided one. It would be much easier if a list of all the necessary documents were to be provided in the beginning.
They are true professionals. I will recommend them anytime. And I intend on using them for future purchases. Great team.
Jon McCarty and Adam Nelson were absolutely exemplary in their service. My realtor even commented on their level of professionalism, efficiency, and effectiveness. They were very thorough and made an arduous process smooth. Thumbs up all the way.
Amazing!!
The staff was amazingly professional I was able to close my loan before the expected date even got high praise from my realtor for being professional and timely very good service
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Experience first-hand why 369,047 homeowners give us a perfect score!
very fast very good
Always informative with the loans status.
Renee and Christina took a personal interest in my loan application, and really made the entire process a breeze. Their team is one of the most cohesive and customer oriented I have ever had the pleasure of working with.
We had several set backs with other parties, the VU crew did an exceptional job in getting my loan processed in a timely manner.
Great experience
Because this was the third lender we had seen--compared to the others, this VU loan was the quickest and the best! Zoe made this happen when others didn't see the answer or take the time to find a way to do it!
Easy to do and quick
The whole process from start to finish was great. They stayed in constant contact and everything went very smooth. I would definitely recomend them to any veteran looking for a mortgage.
Extremely timely and understandable process with knowledgeable staff.
Spent over $1500 in additional expenses after arriving in FL on July 1st while told that we could close that day. Was told frequently that documents were needed an were found in loan officers possession . Also treated rudely by Eillmee loan coori
Overall good experience with Blake and Emilee, we had a few hurdles along the way but with their professional manner we got through it.
Smooth and quick transaction
