our experience was a Blessed one from the beginning to the end.
great service all around
The staff were VERY friendly, but when my husband and I had to send many of the same documentation 2-3 different times all via email, it was exhausting and stressful beyond what we had imagined.
Mr. Roeder and his staff did an outstanding job assisting me through the loan process. Lindsay Svoboda was extremely helpful and always available to answer any of my questions.
Getting a home loan is totaly a new adventure for myself, Daniel Lowes made the process easy.
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Well everything was very professional and couldn't have been any better especially being out of state Charles and everyone involved were really helpful and they were very patient with me and always friendly which means a lot and I made new friend
Wonderful and friendly people. With me and on the ball every step of the way throughout the process. Followed up frequently to make certain everything was on track and up to my standards. couldn't have asked for a better team to be a part of. Family.
Very timely responses to e-mails. Suggest avoiding UPS drop boxes; best to take to actual UPS store.
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Experience first-hand why 368,826 homeowners give us a perfect score!
i think they were slow getting things completed in a timely matter.
Overall company is a good company to work with however some improvements can be made to the final stages of the process when preparing to close on a home.
Didn't get a response on a question I had on the escrow account
Sam Sexaur and Samantha Jacobson were amazing to work with. They made ever step a walk in the park. They also responded very fast when we had questions. Excellent Customer service. Definately a 10!
Closing process was a little over whelming
Clay Rose was outstanding! however the underwriter asked for a lot of detailed stuff and needed stuff explained to them worse then a two year old. But I understand this is how things go.
