All around this was fast moving which for me makes me a little uneasy. We have never purchased a home before and have heard terrible stories. However, the whole team start to finish was OUTSTANDING!!! Anything we needed or any questions we had the Team was right there every step of the way. Truly appreciate all the hard work and the power team that supported us through our first time home buying process.
I am very disappointed with Veterans United and in particular, Ian Reed. The closing was supposed to be May 23rd. The paperwork was completed until the 22nd which meant we had to wait 3 business days. The closing was completed on the 27th. I sent Ian numerous emails and phone calls to make sure everything would be done by the 23rd. Ian ignored my emails and calls and didn't change the items that he was supposed to (the origination fee and the interest rate) until the 22nd. Ian has very unprofessional attitude and didn't take responsibility or apologize for ignoring my calls or not having the paperwork done in a timely manner. I would not recommend Ian Reed or Veterans United to anyone. Although, Veterans United is not affiliated with the Veterans Administration, they should treat Veterans with more dignity and respect.
Response from Veterans United
Hi Dennis,
I really appreciate you sharing this. I'm truly sorry to hear about the experience you had leading up to closing. It’s completely understandable to feel frustrated when expectations aren’t met—especially with something as big as buying a home. Delays and communication issues like the ones you mentioned are not how we aim to serve those who’ve served.
I want you to know that your feedback isn’t being taken lightly. I’ve shared your concerns with our team so we can dig into what happened and make sure we’re holding ourselves to the standard our veterans deserve. I’d really like the chance for my team to talk with you directly if you’re open to it.
You can reach us at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.
First time homeowner and today we move in! Veterans United made this happen and we will forever be grateful. The Vets are definitely our people and we desire to do business with only them. Thank God for our Military and May God Bless Them!
I appreciate the professionalism of your company. Everyone knew (not guessing) what their job was and executed almost perfectly. My end had a minor glitch. Your company is amazing. I am positive that other companies should follow how you handle business , then people would know what they are doing and not guessing.
Very appreciative of the team that was there for me as I went through this process!
Wow, my first-time home purchase experience is one for the books! The kindness, expertise, and professionalism from everyone was a breath of fresh air during this process. There were times I got overwhelmed but with the reassurance from everyone answering my many questions, I felt great. Now my babies and I can enjoy OUR new home. All I can say is THANK YOU!
My team at VU was the very best! They walked me through each process, every step, and now I am a brand new homeowner.
Shane and his team was awesome and had my back through the whole process. I appreciate you all
Robin, Steven, and team were great. I would absolutely recommend them to anyone looking to buy a home. Very informative and helpful throughout the whole process.
Could not be happier! 30 days from finding our home to move in!!
Great team at every level. Appreciate all of the support and would highly recommend.
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Using Veterans United has been the greatest experience I’ve ever had buying a house. Everyone worked very hard to make the process as easy as possible. I would highly recommend them for your home loan. Thanks to everyone at Veterans United.
Truly just appreciate the team at Veterans United. I have already given their contact info out to friends. Their expertise and professionalism is the best in the business. Thank you for helping myself and family!
