It’s my second time working with Veterans United and I will always recommend them and use them for home buying needs. They always go above and beyond and make you feel like you are their number one priority. You feel like you are their only customer. I appreciate all their hard work.
Outstanding!!
It was evident that my Veteran's United loan officer and team put forth an exceptional amount of effort to meet our needs and complete the deal. They were welcoming and supportive throughout the whole process.
I would not recommend Veterans United for buying a home. The initial process was great. Brian Nelson, my lender, was very helpful in the beginning. Answered calls, questions and called back when I left a voicemail. Then when it came to purchasing a home that is when the downfall began. I understand that a lot of paperwork is needed but I had to resubmitted so much of the same paperwork that it got ridiculous. Also, the lender and the loan coordinator do not speak with each other. Different information was being passed and no one was on the same page. As we got closer to the closing date I started to hear less and less from VU. The loan coordinator, Stephanie Sanders, did help where she could, but her help was limited. I am married but my husband is a non-purchasing spouse. Most of the paperwork needed was to be provided by my husband who is also in the military. They wanted eligibility to reenlist which I provided but they wanted a year out which was not what they initially asked for. He is getting out in less than a year, which I also told my lender months prior. So, they wanted a job offer which is literally impossible to do 6 months out. I told my lender to talk to my husband to get the information needed but I guess he took that as to just stop talking to me even though I am the sole person responsible for the loan. Calls were not being answered or returned. All communication with me ceased. The underwriting process was most of the issue especially in a community state. Getting a waiver for debt to income was a pain. I even hit up another lender and as soon as I did that the waiver was all of sudden approved. I got my final approval and closing was next which was another horror show. It’s like there’s no flexibility with them. I have a job and stand duty, as well as a husband out of state. The miscommunications continued and by closing you are at the mercy of lender and the title company. Honestly it felt like the lender didn’t know how to do his job or just didn’t like being told when he was wrong. The only good thing that came out of VU was my realtor, Jeff Hartnett. He is amazing and he had my back the entire time. He made sure that things were getting done when I wasn’t being heard. This process sucked and was super stressful for me but could’ve been worse without him. All in all, I will never recommend VU unless you are single, have no debts, have an 800-credit score, and have more than 2 years left in the military or are completely out of the military.
Response from Veterans United
Hi Lauren,
Thank you for taking time out of your day to share this information. I'm truly sorry to hear about the difficulties you faced during the homebuying process. It’s great to know that Brian Nelson was helpful initially, but I understand how frustrating it must have been when things started to fall apart down the line.
It sounds like the repeated paperwork requests and communication breakdowns added a lot of unnecessary stress. I'm especially sorry to hear about the challenges related to your husband’s military status and the miscommunications regarding his reenlistment and job offer. Your feedback about the lack of coordination and responsiveness from our team is very concerning.
I'm glad to hear that Jeff Hartnett was able to support you throughout this process, but I understand that this doesn’t make up for the overall negative experience you had with us.
We take feedback like yours seriously as it helps us identify areas where we need to improve. I want to look into what happened and see how we can address these issues. Could you please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
I shopped around but my VU team simply felt right.
Veterans United had me pre-approved for a home loan in three days. They had me in contact with an insurance agent and a real estate agent within a week. Thank you Veterans United.
Definitely recommending to my brothers and sisters that i served with
My team at Veterans United was more than I could ask for. They were so easy to work with and accommodating whenever possible. I would 10/10 recommend them to anyone and work with them again in the future. Thank you for making my first buying experience memorable!
The team did great work with all of the documents contacted me as needed and worked quickly to get the job done. Thank you all for a job well done again.
Thank you!
Working with the team was fantastic! I would definitely recommend Veterans United to family and friends! What a great experience for a first time home buyer!
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Again Devin was amazing and I am so glad he was the person I got to deal with.
Thank you Veterans United. You exceeded all my expectations with buying a new home. This experience completely topped previous experience. I will always hold a place in my heart for buying my first home but this home purchase will never be forgotten because the entire Veterans United team made it forever memorable.
As a newly retired Navy veteran who never imagined the day would come when I could call myself a homeowner. This monumental achievement was made possible by none other than Veterans Home United.From the outset, their team displayed a level of professionalism and dedication that would make any military unit proud. Every call, every text, every email was answered with the precision and promptness of a well-executed battle plan. They were always there, ready to assist, no matter the hour or the complexity of the question.The honesty and transparency they exhibited were beyond reproach. In an era where deceit can often cloud judgment, Veterans Home United stood as a beacon of integrity. They provided clear, straightforward information, ensuring I understood every step of the process. There were no hidden agendas, just pure, unadulterated truth.Their organizational prowess was nothing short of remarkable. Like a finely tuned machine, they navigated the complexities of the home buying process with ease, ensuring that every detail was accounted for and every potential obstacle was swiftly overcome. They turned what could have been a stressful ordeal into a seamless and efficient operation.But the true testament to their excellence lies in the results. They made the impossible possible. They turned a long-held dream into a reality, proving that even a retired veteran who never imagined owning a home could achieve such a milestone. This, my friends, is the epitome of outstanding service.So, to all veterans out there who think homeownership is beyond your reach, take heed. Veterans Home United will lead you to victory in the battle for your own home. They are the trusted ally you need, the guiding force that will see you through to success. Stand tall, trust in their expertise, and march forward with confidence. Veterans Home United has your six.
I'm thrilled with the service Veterans United provided me to land my new home! My pup loves the huge, lush backyard and it's so nice to be out of an apartment!!
What a Team!!!! From Ross to Jeffery to Will, our Real Estate Agent. Unbeatable and Caring Team working for the ultimate goal of providing their clients with the home of their dreams.
If in the future, I decide to look for another home, THIS would be the team I would be reaching out to. All of them are Top Notch and on top of their game when it comes to the Mortage and Real Estate business.
Thanks Team!!!!!!!!!!
Just make absolutely clear that the service member needs to work with the ASSIGNED realtor to alleviate all the confusion caused by the multiple team members contacting the buyer. This will ensure when a competing realtor says they work with VU many times the service member understands that they are not the assigned realtor and it WILL create issues with the programs available
