The team had poor communication. There was a lot of finger pointing. It was always well Celina said but when asked Celina never knew what I was talking about. Due to my experience, I would never recommend Veterans United to anyone.
Response from Veterans United
Hi Dorian,
I’m really sorry to hear about your experience. It sounds like the communication on our end caused a lot of frustration, and I understand how disappointing it must have been to feel like you were getting the runaround. That’s not the kind of service we want anyone to experience.
My team here would appreciate the opportunity to learn more and see what we can do to address this with the team. If you’re open to chatting, please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll respond as soon as possible.
My team did exceptionally well dealing with everything and they took the lead and went to work and dealt with everything head on and the closing they work to get the best deal they could
Wonderful and tentative staff, very quick to respond to selling agent and title agency.
I will be talking to my Veterans who are in the market for a home and referring Kedric and Carson because they didn't steer me wrong and I know with them that my fellow vets are in great hands.
I was always entrusting of big loan companies because of what you here. Veterans United treated me like I was gold. It seemed like alot of paperwork but Shelbi guided me through with Colin watching over the process over getting the loan.
Big thx to Shelbi for keeping me calmed down and walking me through.
Thxyou Veterans United
Jim
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Experience first-hand why 353,605 homeowners give us a perfect score!
People at veterans united place a high value on customer service. If you’re looking for people that will go the mile for you this is company to put your trust in.
Nothing to add
I feel like I had a great team that cares about their veterans and I would 100% recommend to others who struggle and or don’t know where to start.
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Experience first-hand why 353,605 homeowners give us a perfect score!
Very helpful every step of the way!
I will be glad to recommend this team to anyone.
I was amazed at how easy this home buying experience went like a well oiled machine operated by such a wonderful Veterans United VA Home Loans team. They are the top-notch elite group of advisors, coworkers, and fellowship brothers and sisters. It has been 42 years since buying our first home and we were scared but the A Team guided us through it very smoothly.
