There is a lot of paperwork, and at times, I know we were having to give the same information over and over again. There really ought to be some way to make the process more streamlined! Overall I am satisfied on how the process went and appreciate the helpful and efficient loan officers that worked on my case! Thanks
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The multi-phased approval notices create discomfort to a potential borrower. Don't have a specific recommendation. Also, the team of staffers need to explain why certain info is needed. The training needs to focus on customer/borrower and not just VA, Bank, underwriters, etc.
The process took too long and way too much paperwork at closing. Improve these and it would be much better!