Better streamline the paperwork process. Send a list of all required documents so the applicants can cross items off as they complete them.
Andy moe that guy did an awesome job He handled all my concerns and worries.He made the experience better.I cant say enough good things about Andy.He is an asset to you guys.In a word his "awesome ".
Nothing, at least for us... we are satisfied with our service.
I realize that all applications are different. However, the most annoying experience was the constant drip, drip and drip of requests for information. This one issue very nearly drove me to cancel with VUHL and seek another lender. I, and my wife, sometimes wondered if everyone has to put up with this approach.
They were always there with a an swer to your questions. Always called you back they were there all the way
YOU SHOULD PROVIDE A CHECK LIST OF DOCUMENTS THAT WE NEED TO PROVIDE YOU WITH UP FRONT INSTEAD OF ALL THE BACK AND FORTH EMAILS ASKING US FOR THIS AND THAT. IT WOULD SAVE EVERYBODY ALOT OF TIME.
I think the services is perfect and nothing needs to be changed. I understand that everyone situation is different and the process sometimes is slow but you guys do wonderfull job.
less paperwork
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Experience first-hand why 368,473 homeowners give us a perfect score!
I can't think of anything other that ig you had someone available on weekends as well.
No additional comments
Get your name out there more. I am 100 percent going to pass your link to my friends. Mitch and Dan did a stellar job. I could not ask for any better service. One thing that would help the process would be to work out something with the credit agency's to identify any credit requests that the customer did not instigate and flag them as a none issue. If the customer did then investigate them,. We had to rush out paperwork saying we did not take on new credit because of it several times. Otherwise all issues we had had to do with the appraiser who was difficult to reach and not very friendly. He took a week to respond to our request for a re-appraisal review and was not picking up his work number calls. Final review did not change and He wasn't very friendly about it. The market is pretty crazy right now and we had to pay the difference between the list price and appraisal value.
The only frustrating part of my experience was midway through the process my contact was switched and I am a person who becomes comfortable dealing with one person not several. and maybe somehow make the process more personable between the client and the rep, as it is already difficult to place alot of trust in someone you never meet face to face.
Make sure that your loan officers have time during the work week to respond to attempts by their clients to contact them. Achieve this by offering lighter work loads to those loan officers.
No change
Had to fax several documents at diferrent times to compleFidelityte the process
Good work
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I can,t think of improvements as of yet, thank you.
I received excelent service from my loan officer everythink went in on time Iam very please,
It's outstanding the way it is.
No comments I had very pleasant experience, I wouldn't change a think.
keep doing what your doing
I loved the loan tracker system but wished it was more accurate and had more detailed comments instead of the 'canned' generic ones. This system allowed me to check on the status on the loan without feeling like I was a bother to my loan officer, Andy Moe.
