I appreciate and thank everyone on the team who has helped make this endeavor possible! You all are Rock Stars!!!
This is my second time dealing with Alexei, he helped me out with my first home as well, I don’t think there is anyone that does their job better than him. Always very informative, good communication, straightforward!!
Zach and his entire team are always ready to step up and help us with answers to questions and reassurances. They have never made us feel bad about our questions, and have encouraged us to call at any time.
Thanks to the entire team for making the borrowing process painless . My family and I are greatful
Expressing my gratitude ….Niall and Curtis were highly knowledgeable and guided me through every step of the process with expertise.”
“Their professionalism made me feel confident in the decisions we made together.”
“They were always available to answer my questions, often responding quickly and thoroughly.”
“They took the time to understand my unique financial situation and tailored the loan options accordingly.”
“They went above and beyond to help me secure the best loan possible.”Thanks again for your service !!!!Ruben Alaniz
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I you are looking for a new home Veterans United is the way to go. When I tell you I felt like a part of the family with my team I mean it. If buying homes were my occupation, I would pick them over all others due to the extreme expertise I received.
My refinance process went as smoothly as could be expected. I'm looking forward to working with Veteran's United in the future.
I am so happy with the home my husband and I purchased. The team I had was amazing, I don’t believe in coincidence and I believe this team was assigned to me for a reason. These gentleman (Jared, Brayden and Aaron) were here for me every step of the way! I can’t say enough good about them, I am recommending VU to all my veteran friends. Every question or concern I had was answered, the professionalism and knowledge was amazing! These gentlemen deserve every good thing coming to them! They didn’t just do their job but they truly went above and beyond!!
I'm very satisfied with VA loan process. Matt went above and beyond and was very informative and displayed awesome customer service and answered all our questions. Matt's TEAM is impeccable.
Not only would I not recommend this company to my family, but I also wouldn’t even recommend you to my enemies. From the time I received my prequalification, Ryan was constantly calling and bothering my agent to the point she felt harassed, to see where we were at on finding a house. Then once we did find a place Ryan did the one good thing in this experience and let us know we didn’t need to put as much money down as we thought and could pay off almost all our debt. Unfortunately, he convinced us to just pay it all at closing because "If we pay it at closing then as soon as we sign everything, we can pay everything with the push of a button and be done with it.", which was not true. It is now two weeks later, and nothing has been paid off yet, which resulted in several late fees costing us about $200 which could have been avoided. Next, Hailey just didn’t listen to anything we told her. I told her in messages, emails, and on the phone that our old house was paid off when we sold it, not by the insurance, and she still asked for the documents showing the insurance paid off my home several times, even after I sent her the documents showing the house was paid off when I sold it. When I was originally told Hailey would be working with me and should be calling me soon, it took 4 days for her to call because she was working from home dealing with a sick kid. If you can’t work from home and do your job, then the case should have been given to someone who could. I was asked for the same documents several times throughout the experience, even though they were loaded up on your web page if someone looked. Then after being told we were good to go for our closing date, 2 days before I get told we needed some new documents, then told were good to close still on the date, so my wife and I used vacation time, only to find out that no we couldn’t close that day because we were sent the appraisal a day to late, but the title company had everything and we could close the next day. Next day comes and we are supposed to close at 11am, we get a call at 10 am from the title company saying they still don’t have anything, and a call at 10:15 am from Hailey saying they are missing some paperwork. If they were missing paperwork, then why did I receive a text from Ryan the day before saying they confirmed the title company had everything? The only good that came out of this was that Ryan showed us we could pay our debts; just wish he didn’t tell us not to do it ourselves because we could have done it with a few keyboard strokes and not paid a lot of late fees.
Response from Veterans United
Hi Joseph,
I’m really sorry to hear about everything you went through during your homebuying process. It sounds like we dropped the ball in several areas, and I completely understand why you're frustrated. We know how important good communication and smooth timing are, especially when it comes to something as big as buying a home, and it sounds like we didn’t live up to that here.
I want to apologize for the confusion around paying off your debts. I know Ryan’s suggestion was meant to make things easier, but it clearly led to some frustrating consequences. You shouldn’t have had to deal with late fees or any extra stress, and I’m really sorry that happened.
It also sounds like Hailey's communication added to the frustration. You mentioned you repeatedly provided the documents about your old house being paid off, and I can only imagine how that made you feel to answer the same question over and over. I also want to acknowledge the delay in her initial outreach when you were expecting to hear from her sooner. While we know personal situations come up, your loan experience shouldn’t have been impacted by it, and I’m sorry that it was.
On top of that, being told you were all set for closing, only to have that change at the last minute, and then having to use vacation time for a closing that didn’t happen—that’s a lot to deal with. I completely understand how upsetting that must’ve been, especially when it seemed like everything was ready to go.
My team would love to get involved to take a deeper look into what happened and see if there's anything more we can do to make this right. If you’re open to it, could you reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com? We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to reach out whenever is convenient for you.
The Veterans United team was phenomenal throughout this process! From my initial conversation with Rachel, all the way through the closing with Pamela, and all the conversations and transaction between, the team assured me all was going well. And as it turned out, it did! I am truly grateful and will highly recommend Veterans United to my veteran friends!
The home buying experience can be overwhelming. Adding the uncertainty of the housing market and the financial hurdles that come with it, it is easy to give up on trying to buy a new home for your family. But the team and networking capability of Veterans United made our home buying experience successful and enjoyable. Thank you for navigating us through the process of home ownership. We truly could not have done so without you.
Because of the great customer service I recieved from my Veterans United representatives, I had the best home buying experience ever! The VU leadership needs to consider teaming up Montgomery Hill and Merfat Mohammad to serve the military verterans, because those two know what 'team work' means, They're both shining examples of what taking care of miltary verterans is all about. Myself and my fiance' were fortunate to be the receipents of such wonderful care and service. Again, I HIGHLY RECOMMEND BOTH MONTGOMERY HILL AND MERFAT MOHAMMED! AWESOME!!
The whole experience was delightful from start to end. It was impressively expeditious as well as surprisingly easy! Everyone I worked with were consummate professionals. Huge shout out to Matthew!
Thank you for everything! Specifically though, thank you for understanding that I was new to this and had no idea what I was doing or what some of the terms/information meant. I appreciate the explanations and help along the way!
Everyone on the team did a great job. There was the issue with getting my own POA but that was finally resolved. Also the issue with getting the appraisal done in a timely manner which might have facilitated and earlier closing and not have cost me more in closing cost by going into October.
