The team we worked with was unbelievable!!! As far as we are concerned they went above and beyond the call of duty. What an awesome team!!
Great service!
The greatest team I've ever had in think they deserve a raise especially my team happy memorial day too you all!!
Very punctual and informative. Easy to use app to follow along the home journey process. You can feel they want the best for you!
I was assigned an outstanding leader and team. They were very professional and took care of all my needs. Thank You Veterans United for helping me be a proud veteran home owner!!!
Brian and his team did a great job getting our loan processed quickly. Brian and his team were able to accommodate our needs throughout the process of purchasing a home remotely and having jobs without a lot of flexibility for time away. Highly recommend using their services as they offer a lot of additional services for a buyer that aren’t normally part of the experience
This time for refinancing I went through Ben Choi and he was great. He made sure I understood every part of the process with it being my first time. I always recommended veterans united to all my military family.
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The team provided a lot of help and made my home buying experience easy.Can't thank them enough.
Can’t speak highly enough of Gwen and team at Veterans United, navigated the process with ease. Highly recommend Gwen and team for our Veterans and all your financing needs!!
Exceptional team! Our experience purchasing our home was truly seamless from start to finish. Every step of the process was handled with professionalism, patience, and excellent communication. Questions were answered quickly, details were explained clearly, and we always felt supported throughout the journey. What can often be a stressful process felt smooth and organized thanks to the dedication and care shown to us. We are incredibly grateful and would highly recommend them to anyone looking to buy a home.
The entire team was great! They were readily available whenever I had a question. Joel, our assigned loan specialists, was always aware of any updates and maintained great communication with us.
From the new buyer in the market to the experienced homeowner, Veterans United helped me in many ways. Got a vehicle to relocate, they'll help - motorcycle, truck or scooter! Need the fastest internet in the area, they help locate that too! Anyone whose moved large distances knows, the more resources available to support the transition the better.
Thanks VU team, you all had my six on this. A house now home!
Wanted to much information on personal accounts. Was never called or updated on our loan officer leaving or moved up in the company. I felt very stressed during the whole process. Will never use my va loan again.
Response from Veterans United
Hi Robert,
I’m sorry to hear this process left you feeling so stressed. We understand that purchasing a home can require a lot of documentation, but our goal should always be to help make that process feel clear and manageable rather than overwhelming.
I also apologize that you were not updated regarding the changes with your loan officer. Consistent communication is an important part of the experience, and I understand how frustrating it can be to feel out of the loop during such a major purchase.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. If you’d like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Alec and his team were knowledgeable, professional and fast in responding to of all my concerns. Thank you.
Veterans united application and document platform make refinance easy. Excellent communication and knowledge throughout the process.
I thought the entire process was excellent and each team member was very helpful and accommodating from start to finish. I believe in bundling products and Veterans United hit a home run for my wife and I - Thank You
I originally thought the process was going to be difficult. The whole team that worked with me was great. I will definitely recommend Veterans United to any veteran I meet who is looking to buy a new home.
