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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,156

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Thanks for everything

headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Morgan

Loan Officer: Jeremy Morgan

NMLS# 2187368

5 out of 5 Stars
Would Recommend

Nick does a great job.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

5 out of 5 Stars
Would Recommend
headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

5 out of 5 Stars
Would Recommend
Photo submission from Kenneth D.

Hunter Hukari helped me purchase my retirement home and made the whole process simple! I actually enjoyed buying a home for a change. There was no stress and no unexpected challenges thanks to the team at veterans united!

headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend

Veterans United was very efficient and communicated through every step of the process. Veterans United always checked in to see how the things were going. It was easy and the process was smooth. I would recommend Veterans United to all Veterans looking to purchase a home.

headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars
Would Recommend

All around this was fast moving which for me makes me a little uneasy. We have never purchased a home before and have heard terrible stories. However, the whole team start to finish was OUTSTANDING!!! Anything we needed or any questions we had the Team was right there every step of the way. Truly appreciate all the hard work and the power team that supported us through our first time home buying process.

headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

1.5 out of 5 Stars

I am very disappointed with Veterans United and in particular, Ian Reed. The closing was supposed to be May 23rd. The paperwork was completed until the 22nd which meant we had to wait 3 business days. The closing was completed on the 27th. I sent Ian numerous emails and phone calls to make sure everything would be done by the 23rd. Ian ignored my emails and calls and didn't change the items that he was supposed to (the origination fee and the interest rate) until the 22nd. Ian has very unprofessional attitude and didn't take responsibility or apologize for ignoring my calls or not having the paperwork done in a timely manner. I would not recommend Ian Reed or Veterans United to anyone. Although, Veterans United is not affiliated with the Veterans Administration, they should treat Veterans with more dignity and respect.

Response from Veterans United

Hi Dennis,

I really appreciate you sharing this. I'm truly sorry to hear about the experience you had leading up to closing. It’s completely understandable to feel frustrated when expectations aren’t met—especially with something as big as buying a home. Delays and communication issues like the ones you mentioned are not how we aim to serve those who’ve served.

I want you to know that your feedback isn’t being taken lightly. I’ve shared your concerns with our team so we can dig into what happened and make sure we’re holding ourselves to the standard our veterans deserve. I’d really like the chance for my team to talk with you directly if you’re open to it.

You can reach us at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.

5 out of 5 Stars
Would Recommend

First time homeowner and today we move in! Veterans United made this happen and we will forever be grateful. The Vets are definitely our people and we desire to do business with only them. Thank God for our Military and May God Bless Them!

headshot image of Scott Ratliff

Senior Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend
headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

5 out of 5 Stars
Would Recommend
headshot image of Christopher P. Solomon

Branch Manager: Christopher P. Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend

I appreciate the professionalism of your company. Everyone knew (not guessing) what their job was and executed almost perfectly. My end had a minor glitch. Your company is amazing. I am positive that other companies should follow how you handle business , then people would know what they are doing and not guessing.

headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
Would Recommend
headshot image of Micah Yoshimura

Senior Loan Officer: Micah Yoshimura

NMLS# 459383

5 out of 5 Stars
Would Recommend
headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend
Photo submission from Samuel C.

Veterans United is the best. From the first day to the last everyone was helpful and truly felt like they were there to assist us in finding our forever home. Bravo Zulu Veterans United!

headshot image of Mike Dianics

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend
headshot image of Haley Denney

Loan Officer: Haley Denney

NMLS# 1501441

5 out of 5 Stars
Would Recommend

Very appreciative of the team that was there for me as I went through this process!

headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

5 out of 5 Stars
Would Recommend

Wow, my first-time home purchase experience is one for the books! The kindness, expertise, and professionalism from everyone was a breath of fresh air during this process. There were times I got overwhelmed but with the reassurance from everyone answering my many questions, I felt great. Now my babies and I can enjoy OUR new home. All I can say is THANK YOU!

headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
Would Recommend

My team at VU was the very best! They walked me through each process, every step, and now I am a brand new homeowner.

headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

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5 out of 5 Stars
Would Recommend

Shane and his team was awesome and had my back through the whole process. I appreciate you all

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

4.5 out of 5 Stars
Would Recommend

Robin, Steven, and team were great. I would absolutely recommend them to anyone looking to buy a home. Very informative and helpful throughout the whole process.

headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend
headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend
Photo submission from Michael H.

The whole team, including Jenny, always made me feel at ease through the whole process. This is me and my new house that was made possible with the help of Madison, Jenny, and the rest of the team at Veterans United. Thank you all! This would not have happened without you.

headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Could not be happier! 30 days from finding our home to move in!!

headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend
headshot image of Maureen O'Hare

Loan Officer: Maureen O'Hare

NMLS# 1064196

4 out of 5 Stars
Would Recommend
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

More Reviews

See all 428,156 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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