The whole Veterans United team was very helpful, polite, and motivated. They were very proactive in reaching out and answering questions, they definitely made me feel more confident about the home buying process! I thought buying a house was going to be one big, constant headache; but working with you guys made it so easy and now I have a house! Thank you!
Everyone at VA united was absolutely helpful and was awesome , thank you all for everything
Better communications than other companies. Always responsive to our concerns. Attentive to when and how changes in interest rates and how it can save money for their clients.
Outstanding, I will be using VU again on my next move.
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Every step of the way there was friendly, helpful assistance. This was the 4th home I've purchased in my life and it was never this good. The market is a crazy seller's market right now and the support was amazing in getting to the finish line. I hope I never move again, but if I do I'll be back.
The whole team was amazing! David, Nate, and Megan were like the dream team in helping us throughout this process. Couldn't be happier!
Derek and Jared went above and beyond to ensure I had an excellent experience!
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Experience first-hand why 353,333 homeowners give us a perfect score!
I would highly recommend veterans United for any military personnel currently serving, veteran, or retiree that is looking to buy a house. They made the process extremely easy!
Very professional. Information was pushed to me vice me asking all the time for info or what to do next. Very helpful answering questions and explaining the many different processes and why things are done a certain way. Great job.
Knowledgeable, Kind, Efficient
An exceptional job on keeping me informed on the process and what to expect.Communication was key about what was needed from me to close and it was done Professionally . Well done Thanks!
My loan was small and ultimately throughout the loan process we did not feel that our loan was worth the loan team' time. We (myself and my realtor's team) were constantly having to reach out, often multiple times to obtain updates. The team would provide an estimated close date and that day would come and go without an update.My loan officer in particular was not great regarding follow-up for things that actually impacted payment. My loan was impounded despite the fact that I was asked to put 25% down, instead of 20% When I asked whether we could remove the taxes and insurance from the monthly payment, my loan officer said he could probably have them waived, but there was never follow-up and in the end the loan was impounded. Frustrating experience. I am told that Veterans United is overall very good and that my experience may be limited to my particular team.
Response from Veterans United
Hey Michael,
I’m really sorry to hear that your experience left you feeling like your loan didn’t receive the attention it deserved. I can understand how discouraging it must have been to have to keep reaching out for updates and to see closing dates pass without communication. You should never feel overlooked—no matter the size of your loan.
We always want every borrower to feel valued and informed throughout the process, and I’m sorry that wasn’t your experience this time. Your feedback helps us see where we can do better, especially when it comes to timely follow-up and clear communication around payment details. I’d really like for my Client Advocate team to review your experience and make sure your concerns are fully understood. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
