Second time I’ve used Veteran’s United and it’s been a great experience both times. Awesome people to work with.
Michael and the whole team did a great job! They were available and responsive even at the random and often outside of normal hours I tended to have questions during. They were extremely prompt and professional dealing with real estate agents and lawyers during a less than normal negotiation and closing and I was never left in the dark about the process when I expressed concern or curiosity!
Thank you so much TEAM for all your help in making our dream home happen!!! So thankful that we decided to seek assistance regarding our home loan with Veterans United and spoke with Ryan Clearwater, (so proud to say) our loan officer, who provided us all the information and assistance we needed; as well as with Laura Fry for continually updating us with the process of our home buying adventures and experiences. More power to you all and best wishes. Take care. ~ Romano and Cora ~
Best closing I have ever had
I thought Elizabeth was great. The people who worked with her, not so much. Problems: acting like my realtor was stupid, requesting things that weren’t needed, closing costs that were incorrect. Underwriting was a nightmare. A question about property i had sold close to 20 years ago? We’re getting too deep.This was my 11th property I’ve closed over the years, and it was probably the worst. This was the 3rd property I’d closed with the same realtor, and he’s the best I’ve ever had. He agrees, this one was pretty bad.
Response from Veterans United
Hi Meridee,
I’m glad to hear you felt Elizabeth took good care of you, but I’m really sorry that the rest of your experience left you frustrated. Having been through many closings before, you know what to expect, and it sounds like this process didn’t come close to meeting that standard. I regret that you and your realtor felt disrespected and that things like unnecessary documentation requests, incorrect costs, and a difficult underwriting process made it feel like more of a burden than it should have been.
This isn’t the level of service we want to deliver, and I’d like to learn more about what happened here. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if messages come in after hours.
Thank you for such a professional and stress-free process.
We finally have our dream cabin thanks to Veteran’s United! It was great working with the entire team at Veteran's United! They kept us informed every step of the way along the process of buying our home, and made it so easy to close on time. I highly recommend Veteran's United for any veteran looking to purchase a home with the VA loan benefit!
Fantastic all the way through.
This was easiest I have ever done when buying a house. From offer to close was 20 days. This group is incredible
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Billy did such a great job. I can’t thank him enough for helping my wife and I to purchase our dream home.
We actually had gone to another loan servicer prior to using VU and we didn't have a good experience. We tried VU based on recommendations from family who have used them previously and praised their experience there. From start to finish everyone was very professional, quick to answer our questions thoroughly, and even got us a housewarming gift. Trevor and Jennifer were both so great and we will let everyone we know who is going through a house-buying process, go through them for a stress-free experience! Thank you so much again Trevor and Jennifer for everything!!!
I would never go anywhere else for a home loan. Thank yall so much
They were with me from beginning of process all the way to the end; I would email n I would have a email and a phone call, Emily, Hannah, Andrea and Morgan were the best.
