The process is painful due to the required documents.
My whole VU team was amazing! The process went so smoothly! Thank you all so much for your hard-work!
From the new buyer in the market to the experienced homeowner, Veterans United helped me in many ways. Got a vehicle to relocate, they'll help - motorcycle, truck or scooter! Need the fastest internet in the area, they help locate that too! Anyone whose moved large distances knows, the more resources available to support the transition the better.
Thanks VU team, you all had my six on this. A house now home!
Ryan and his team are beyond phenomenal! How they were able to help me and my wife in every way was such a blessing. On top of that, to me, it seemed like Ryan and his team were working 24/7, nonstop to help us get our home. Through long nights, weekends, and early mornings they truly are a hard working team that helped us get our beautiful home! Their team truly is one of a kind and they WILL get results for anyone. Ryan, Joshua, Dustin, Claudia, Anthony hats off/ kudos to you all! I would a million percent recommend them to the whole world!Thank you from the bottom of our hearts
- Daniel & Brittany
They made the process much easier than we expected! Always kept us informed of what’s happening now and the next. Very efficient!
I was kept informed, and they handled it, including a very aggressive time requirement.
Madison made the home buying experience so simple.
Veterans United made the home buying process incredibly smooth and stress-free, exceeding all our expectations.
Jordan was fantastic—he walked us through every step, patiently explaining everything and making sure we understood all our options.
Communication was excellent; we always felt informed and confident about what was happening.
The entire team was supportive, responsive, and genuinely dedicated to helping us achieve our dream of homeownership.
We couldn’t be happier with Veterans United’s professionalism, expertise, and outstanding customer service—highly recommended!
Veterans united application and document platform make refinance easy. Excellent communication and knowledge throughout the process.
Jacob and his team were amazing from day 1. I was so nervous about the whole home buying experience but they all made it so easy and explained everything in great detail. What an amazing team !
I cannot say enough wonderful things about the Senior Loan Officer, Nathan Bitner, and the entire team at Veterans United!I’ve worked with Nathan for a long time through so many different scenarios, loan options, and my endless questions. Through it all, he has been incredibly patient, kind, and knowledgeable. He never once made me feel like I was bothering him, no matter how many questions I had or how many times things changed.Buying a home can be stressful, but Nathan made the entire process feel easy and manageable. He truly cares about his clients and goes above and beyond to make sure you understand every step along the way.And the results speak for themselves—we closed in just over TWO WEEKS! I’ve purchased several homes over the years, and this was by far the fastest, smoothest experience on the loan side of the closing I have ever experienced.Everyone on the Veterans United team was amazing, but Nathan deserves special recognition for his dedication, professionalism, and unwavering support throughout the entire process.If you’re looking for a lender, I highly recommend working with Nathan Bitner and his team at Veterans United. I can’t thank them enough for helping make this happen!
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Nathan was great. I do think it is a little over kill when the under writer is asking for the same info but in a different way. I sent 2 years IRS tax transcripts, my tax documents, W2s, and pretty much year to date worth of check stubs. I do contract work so I have a lot of W2s. Nathan and Kayla worked their butts off. They should be recognized for their service to clients and to your organization. Would have received a 10 rating but it was a lot of work. Stressed out to the point where I had thoughts like well if I don’t get the house that’s fine still in the one I own. Not like you need to move you just want something better.
From my first contact, and all the way through my VA home loan, the staff at VU have been absolutely wonderful. I can't believe how quickly and smoothly my loan occurred. The folks at VU are extremely knowledgeable, courteous, and devoted to their clients. Thank you so much!!!
I can only say my recommendation for your company is the very highest. All of your people that dealt with me were outstanding. Your Internet website is very user-friendly. I liked it very much. The concierge Function was new to me and so very helpful. Great idea. The loan coordination was very user-friendly and greatly helped keep the process going in the right direction at all times. It was a team effort and I have only positive things to say about each member of the team. They did a great job.
Bryce tried to charge me 17k closing. Then matched a quote i got from another lender for 10k and 4.99 first year. The seller paid 7400 in closing so my closing should of been 4k. With a bate and switch he charged 14k in closing on wet signature day.
Response from Veterans United
Hi Robert,
I'm sorry to hear you left the loan process feeling disappointed. I understand how concerning it can be when there are questions or unexpected changes related to closing costs, especially so close to closing. Every borrower deserves to have a clear understanding of their loan terms and closing figures throughout the process.
I'd appreciate my team having the opportunity to review your loan and better understand your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
