Team was awesome and for a first time buyer they quickly dispelled every bit of nervousness I had with fast replies to my questions over text while also making this a much easier process than me and my wife believed it would be. App was incredibly helpful in keeping tasks organized and letting us know what to do next. Had a very pleasant experience which is a stark contrast to how first time buying experiences went for some friends that went through local lenders.
Working with Veterans United was a pleasure. They were there from beginning to end. Thanks again!!!
Excellent experience !!!!
Steve, Jack, Gabby, all did an outstanding job helping us purchase another home thru VU. Our realtor Bessie K. was also top notch!! Thank you so much!
Phil and Beth were amazing for the paperwork and getting everything together. A little hiccup at the end, but we were able to get it across the line almost exactly on the time we had. They answered all of my questions and if they weren’t able to, they had it to me within an hour. Was very grateful to have them as my team.
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Alex and team we’re absolutely amazing and helpful to the extreme!
Outstanding, streamline process.
Everyone at VU was so incredible! Amazing customer service, clearly explained the entire process and was easily available for questions!Awesome experience and would definitely recommend friends and family!
At first, everything started off great. Communication was smooth, and the process seemed to be going well. Then things went downhill when I was repeatedly asked for documentation I don’t have — specifically a DD-214 — even after I explained several times that I’m still serving in the Navy and that form doesn’t apply to my situation. Instead of understanding or verifying policy, they kept asking for it again.Later, when it came time to close, the loan team failed to clearly communicate what was needed. For example, they suddenly requested my trading account information but never specified what documents they wanted or how to send them. It wasn’t even listed in my to-do items. Because of this confusion, I missed closing.I’ll admit I lost my temper — I yelled, and I regret some of what I said — but their complete lack of understanding of military procedures and poor communication made an already stressful situation worse. Cutting off all communication afterward was unprofessional. Ironically, if they had simply done their job correctly from the start, the entire issue could have been avoided.
Response from Veterans United
Hey Gregory,
I really appreciate you taking the time to share what happened. I’m so sorry for the frustration and confusion you experienced during your loan process. I can completely understand how upsetting it must have been to be asked for a DD-214 multiple times while you’re still actively serving. That should have been handled with better understanding and clearer communication from our side.
I also know how stressful it can be when expectations around closing aren’t clearly explained, especially when new document requests come up unexpectedly. You deserved a smoother and more respectful experience from start to finish.
We take this kind of feedback very seriously. It helps us see where we can do better in communicating, verifying policies, and supporting our service members throughout the process. I’d really like for my Client Advocate team to connect with you and learn more about your experience so we can address it properly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Veterans home loans are the best company you could choose in the journey for a new home. The team works together to make your dreams a reality. Justin and his team were phenomenal. A complete joy to work with. This was our first home and we were relaxed through the process. It was an exceptional experience and we will recommend them to everyone we can. Thank you!
Absolutely amazing!
Great service and professional staff.
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Spencer did such a wonderful job and searching for a way to pay for our house. He worked tirelessly with the rest of the team to help me get all the paperwork done and just solve one of the mysteries that was played in us for sometimes since rewrite the 2013.. I appreciate his information and when he’s going to help us bring that to resolve. Everybody on the team everybody that worked with us to make this happen. We are truly grateful for. We’ll think of you every time we’re in the house and what this house means to us and how much we’re going to enjoy it. Thank you, Veteran United for being A1 service and caring about us and about our home that we are now moving into.
Great professional and outstanding performance from all involved! Highly recommended. Closed fast and affordable
Tay Carson made the entire process smooth and fairly effortless. Answered all the questions my wife and I had also he and his team sent us surprise gifts along the way that were greatly appreciated. Overall great experience, have nothing to complain about. Would recommend and will use again in the future.
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