You guys were fantastic. Thank you!
Great job and communications, very easy step by step process and overall amazing job with the whole process, thank you
Thank you Veterans United. The team I had are the best in the business. Tim our financial advisor thank you for helping us get our finances together., Matt for being such a positive figure helping us get closing on track, Misty, for all the help with connecting us with the best agent and for all the restaurant tips.
We love the Italian place Misty recommended,
and finally Jeff the best fit for us and the greatest agent. Veterans United thank you.
From start to finish my whole team was very helpful. They made my home buying experience very easy. Wouldn’t change anything about the entire process.
We are very pleased with the service that was provided for us to purchase our new home. We will definitely refer for future business
From start to finish, working with Michelle, Lindsay, Alex, and Jessica at Veterans United was an absolute 10/10 experience. Buying a home can be stressful, but this team made the entire process feel smooth, organized, and honestly… way easier than I expected.Michelle sets the tone —knowledgeable, responsive, and always one step ahead. Every question I had (and there were plenty) was answered quickly and clearly, which gave me a ton of confidence throughout the process.Lindsay was incredible on the coordination side. She kept everything moving, made sure I knew exactly what was needed and when, and never let anything fall through the cracks. I always felt like I was in good hands.Alex brought a level of professionalism and attention to detail that really stood out. Everything was handled thoroughly and efficiently, and I never once felt like anything was being rushed or overlooked.And Jessica—just outstanding. Super helpful, easy to work with, and always willing to go the extra mile to make sure things stayed on track. You can tell she genuinely cares about the customer experience.What really stood out about this group is how well they work together. It felt like a true team effort the entire time—communication was seamless, expectations were clear, and they made what could have been a complicated process feel straightforward and even enjoyable.If you’re buying a home and have the chance to work with this team at Veterans United, take it. You won’t find a better group to guide you through it.
They made the process very easy and we're transparent during they entire mortgage from start to finish.
Excellent work by the entire team! Great communication from start to finish!!
Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
Veterans United home loans was a great experience. Professional, very knowledgeable and very quick. They helped me every step of the home buying process. Thank you so much.
Very Professional. Good communications. 2nd time I’ve used them.
Without Travis's help, we wouldn't have our home.
Well, I did recommend you to my brother, Stefan Suliman, in Georgia. However, I hope he will have a better team. Lots of mistakes happened. My team nearly lost me as a customer with their inexperience and lack of organizational skills. You should have a checkpoint system in which you email your customers about what needs to be done.
My team is telling me we will take care of the pest control/termite inspection. You don't need to worry. Well, 10 days to closing, and they dump it into my lap; we need the home inspected for termites. Oh, guess what? They also needed the metal shed inspected. three days before closing. That is crap, and your interest rates are all over. My brother got 5.75%, no points, and I got 5.99 with points. really lets squeeze the veterans for what we can? I guess I will need to find someone in the media to give you some publicity.
Response from Veterans United
Hi Marcel,
First, I appreciate you trusting us enough to recommend your brother. That makes it even more disappointing to hear how frustrating your own experience was. I’m really sorry for the stress caused by the late requests and lack of organization, especially so close to closing. Being told something is handled and then having it come back to you at the last minute isn’t the kind of experience you should have.
You also deserved clearer communication throughout the process so there were no surprises. I hear your concern about the differences in rates as well, and I understand how that can feel confusing and unfair without the right context.
Your feedback is important, and I’d like the chance to take a closer look at what happened with your loan and experience. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this in more detail.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
We were afraid to get a veterans home loan because of everything we heard. We are very happy we decided to find out for ourselves. They do make the process as painless as possible, there are not as many restrictions as we thought, they just want to make sure your home is safe for you and your family. We feel extremely lucky to have found them, with their help our 13 year dream is finally coming true. Veterans United went above and beyond for us in securing our 1st Home. We are so happy to move from Maine to this beautiful house in Southern Virginia. Veterans United made our dream a reality.
Clear, easy to understand, very detailed and organized process.
It was an interesting experience the experts delivered more than my expectations and will definitely recommend for everyone military personnel who wants to acquire a decent home.
