Amazing
I do not know if there was a disconnect between VU and the underwriters and the VA or what, but my experience was horrible. Also when I closed they added $10,000 more than I asked/wanted?????
Response from Veterans United
Hey Kevin,
I’m really sorry to hear how frustrating this experience was for you. Feeling like there was a disconnect during the process, especially between different parts of the loan and VA requirements, can make an already stressful time even harder.
I’m also concerned by what you mentioned about the additional $10,000 at closing. I can understand how surprising and upsetting that must have felt, especially if it didn’t align with what you expected or discussed. I’d like the chance to take a closer look at your file so I can better understand what happened and help provide some clarity around those numbers.
If you’re open to it, please reach out to me directly so we can dig into this together. You can contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re always happy to follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Easy and pleasant to work with. Attentive to detail. Great!
Thank you Veterans United. The team I had are the best in the business. Tim our financial advisor thank you for helping us get our finances together., Matt for being such a positive figure helping us get closing on track, Misty, for all the help with connecting us with the best agent and for all the restaurant tips.
We love the Italian place Misty recommended,
and finally Jeff the best fit for us and the greatest agent. Veterans United thank you.
The Veterans United team provided supportive assistance at every level of my home buying experience. I never had to wait or worry for a response because they responded immediately ensuring that I felt valued and respected.
My Team worked efficiently with us by utilizing constant communication.
David explained the whole process and prepped us each step of the way.
There when you need them, even sometime on the weekends.
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John and Hope were amazing throughout our home buying experience. They answered any questions to the best of their abilities and set me up with a great real estate agent. I appreciate everything they did.
Max and his team were truly incredible! We were clear to close in about 3 weeks, which is unheard of for VA loans usually. Our realtor a the sellers realtor were blown away, and said they’ll exclusively use VU and Max for all their clients moving forward!
Tyson was a joy to work with. He’s knowledgeable, personable, and super responsive. I would definitely recommend!
Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
Process was made easy. If I had a questions it was answered promptly. If it was something they wasn’t sure about they would find out and respond immediately. United veteran’s Team Ken and Jenny were awesome to work with. Would definitely look forward to working with them again in the future if needed. I would highly recommend them.
Good experience overall. Agents responded to my concerns quickly and treated me like I was a part of their family.
Great company to work with To y was very transparent about the process.
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Thank you guys so much for the support and service you gave me I am so grateful
Veterans United is great, I am a first time home buyer and they guided me with everything from start to finish! Mr. Derek and Mr. Trenton’s team are amazing in negotiating and staying within budget!
We were afraid to get a veterans home loan because of everything we heard. We are very happy we decided to find out for ourselves. They do make the process as painless as possible, there are not as many restrictions as we thought, they just want to make sure your home is safe for you and your family. We feel extremely lucky to have found them, with their help our 13 year dream is finally coming true. Veterans United went above and beyond for us in securing our 1st Home. We are so happy to move from Maine to this beautiful house in Southern Virginia. Veterans United made our dream a reality.
The Team did an amazing job. Each member of the team responded to questions quickly, provided great guidance, and checked in on our family through the entire process. The team made our home buying process easy and smooth.
Jon and Kyle did a great job getting us to the finish line.
