I think VU should have representatives in every state to provide face to face service. So much more personal than the phone.
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We would have preferred to know anything in advance when could be provided. If there is a way to keep the interest rate that we began with would have been ideal. And it would have been great to know what paperwork was needed in advance just to make sure we all received what was needed in head of time.
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less paper work to sign
The only thing I can think of is better advertising. I happen to stumble upon Veterans United while searching the internet for information on VA benefits.