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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

381,992

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 381,992 unfiltered, unedited reviews

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1 out of 5 Stars

As you know we had the worst experience through this process. It started off going very well and in the end things went down hill. The communication from moving to one state to another and not realizing you have to have a new job , even though you were prequalified on your current job. Our realtor has never dealt with the kind of demands and wording specific. We also have bought 6 homes and have never had this kind of experience. Buying a home should be a happy exciting time, not a stressful nightmare!

Response from Veterans United

Kevin,

I appreciate this feedback and want you to know our Client Advocates are here for you moving forward. I’m sorry your experience didn’t go as smoothly as we hoped. I'm thrilled Kristen was able to step in and help you to the finish line. And I get it, we ask for a lot. As a Veteran, you're our top priority. We'll always ensure your VA loan is done the right way even if it isn’t always the fastest. Thank you for helping us improve the Veteran homebuying experience. If you need anything else, please reach out right away.

Sincerely,
Kendra. Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Kevin Schawo

Loan Officer: Kevin Schawo

NMLS# 1965904

4 out of 5 Stars
Would Recommend

Collin did not communicate well . There was always 1 more task

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

Brad and his team was exceptional and very professional. The process of buying a home was very smooth. Lets do it again someday!!

headshot image of Brad Strubel

Loan Officer: Brad Strubel

NMLS# 1392166

4 out of 5 Stars
Would Recommend
headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

4.5 out of 5 Stars
Would Recommend
headshot image of Kelly Myers

Loan Officer: Kelly Myers

NMLS# 1967804

5 out of 5 Stars
Would Recommend

Other team players who worked behind the scenes or stepped in to assist when Alea was busy were, Miguel, Brandy, and Brittany. As well as Ms. Rodriguez, Front Desk. They never complained or showed any negative demeanor during our encounters.

headshot image of Alea Schuyler

Senior Loan Officer: Alea Schuyler

NMLS# 2018647

5 out of 5 Stars
Would Recommend

How do you sum up the performance of such a team like the one Kyle, Ashley and Evan have formed. This process for us was one in which we had no idea what we were doing when we decided we wanted to buy a home. Kyle and his team took us through step by step and told us what to expect each step of the way. They were upfront and honest in their approach. Most importantly my wife and I felt like Kyle genuinely cared about our dream to buy a home. Our situation and other extenuating circumstances posed numerous challenges for the team but they worked diligently and quickly to resolve them and move us forward another step closer to home ownership! We are now happy and our family has the house we always dreamed of thanks to Kyle and his team!! Thank you Kyle and Veterans United!!

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend
headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

4.5 out of 5 Stars
Would Recommend
headshot image of Mary Dischert

Loan Officer: Mary Dischert

NMLS# 1974450

5 out of 5 Stars
Would Recommend
headshot image of Danielle Grefrath

Loan Officer: Danielle Grefrath

NMLS# 1698464

5 out of 5 Stars
Would Recommend
headshot image of Brett Blythe

Loan Officer: Brett Blythe

NMLS# 2086133

4 out of 5 Stars
Would Recommend
headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
Would Recommend

Dear Veterans United, you all stick true to your words and are all talented people who made this process as stress free as possible.

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend
headshot image of Andrew Nelson

Loan Officer: Andrew Nelson

NMLS# 1483177

5 out of 5 Stars
Would Recommend

I was highly tentative in approaching Veterans United, but my nervousness and apprehension evaporated after the very first telephone call. The entire staff was approachable, responsive, and professional to all my inquiries, discussions, and communications - they were never condescending, aggressive, or disrespectful in their actions with us.
One of the greatest stresses in our lives is the process of purchasing a home. The stakes are high and the process is fraught with delay, disappointment, or ultimate failure. This process can be so stressful and severe that we do not have the luxury of a calm and patient approach. Veteran's United relieved our sense of fear, anxiety, and desperation by offering calm, informative, and professional counsel. The entire team was upbeat and energized throughout the home-buying adventure.
Our home search meandered through several states, engaging numerous real estate agents, encompassing a variety of homes that gradually increased in value, and it was a journey that took almost 8 months to complete - throughout all this, the Veterans United staff "had our six". They were never pushy or impatient, but consistently supportive, flexible, and professional. They were always there, offering valuable solutions to our problems and dedicated personal support in times of need. We never felt 'pushed' to make a decision; their solid, consistent, patient support was the singular quality that make them unique in the mortgage industry.Knowing that we placed ourselves in their trusted hands, they always treated us with attentiveness and respect. We were always a priority to them, never a nuisance.
Veterans United know that they are problem solvers for veteran mortgage-seeking clients. They strive to assist in every detail and make a difference in their customer's life.
From the start to the 'closing', the Veterans United team was approachable to both challenges and change. The entire process was smooth and pleasant. I strongly recommend that any Veteran who is considering buying a home, to select Veteran's United as their mortgage "battle buddy".
Thank you Veterans United for making my dream both a wonderfully exciting experience and a reality.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Overall, I came back to Veterans United a second time because the team is truly professional. Whatever goes on behind the scenes must be like clockwork because the outcome is always incredible. Thank you so very much to the team for an excellent experience.

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend

The best company for any Veteran. The process was beyond smooth and you deal directly with your team (3 people) the entire time. Seamless process.

headshot image of Allen Johanning

Loan Officer: Allen Johanning

NMLS# 2086193

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5 out of 5 Stars
Would Recommend
headshot image of Brad Tweedy

Loan Officer: Brad Tweedy

NMLS# 1812017

5 out of 5 Stars
Would Recommend

I can’t say enough positive things about our first time experience with Veterans United! Rachel and Stephanie were great to work with, communicated well and there were no hidden fees or surprises at closing. I would recommend VU to all veterans.

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend
headshot image of Shane Bowlen

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend

Veterans United is awesome. Everything was fast and my team made it all so easy. I would recommend them to all veterans looking to buy a home. The rates were great.

headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

4.5 out of 5 Stars
Would Recommend
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend
headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend
headshot image of Clint Dunlap

Loan Officer: Clint Dunlap

NMLS# 2043576

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