The VU portal was nothing but a pain to use. I couldn’t get a LIVE person to talk to always a voicemail and then it took 1-2 days to get acknowledged; and still couldn’t get my questions answered satisfactorily. I’m an 85 year old Korean veteran and they couldn’t get it through their heads that this was very difficult working through a PORTAL!!!
Response from Veterans United
Hi Raymond, we appreciate the chance to hear from you and we understand that the communication did not meet your expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. Our intent would never to be having you feel anything outside of supported, we apologize that did not happen. Your MyVU page should provide ease and not stress and we are sorry that was not the case. Should you wish to provide further detail on your experience, one of our client advocates is availble to listen and learn more how to show up for all of those we serve.
The experience was amazing. It really was. Everything seemed seamless and often times I was wondering if I had missed something. Only because they made the process so smooth for us. Always available, always informing, and the entire team that we worked with was nothing but pleasant. Would highly recommend for first time buyers as well as previous homeowners. Being my fourth buying experience, this was by far the best experience. My wife’s first home and I couldn’t have asked for an easier process for her. Loved every minute of it!
Awesome outstanding and I never dreaded when the caller ID showed they were calling. What else can I say give them 5 minutes just to talk to you they are not just a scam outfit they literally want to help you anyway they can. Kollin, Jacob and they whole team where awesome.
The lending team was great. However, for VA loans it requires an inspection, and the inspector only mentioned a hole in the master bedroom door, which isn't a difficult fix. Whereas, after just spending a couple of days in my new home, I can notice many additional problems. That being said I think it was mostly the sellers agenda for the issues, but I was hoping the VA inspector and a 3rd party inspector would have caught the issues beforehand. Otherwise, the process in general was smooth and my lending team worked great with the realtors and the title company, a very seamless process throughout.
In the future I’d only use Veterans United for purchasing a home
The Veteran United Team I had to help me buy my house was an outstanding team who supported me in the ups and downs and worked with me every step of the way and even encouraged me when I felt like it wasn't going to get it. This team is incredible at what they do. They have been a huge blessing to me! I cannot thank them enough for all their hard work!
Keep up the good work.
Sam Brown is an outstanding Loan Officer! The end. But seriously, my family and I are so grateful for the entire team, for making the whole process simple, quick and painless. The communication is top tier! Any questions and concerns we had were addressed promptly. We couldn't be happier to have the Veterans United team by our side through this quest called "Home Ownership". Thank you for everything!
Whoever was the closing person on this might need to step back a minute. Telling us we couldn’t sign on a Saturday because you aren’t open or there is wrong and makes me very angry. If they are worried about making sure someone is there to answer questions at least check to see if they are a new customer 1st. I want to rate them a 3 just because of that. I almost walked away even the last days of closing because of that person.
Smooth and outstanding home buying experience!
What more can I say, my family is excited. My wife is very happy with our new home. Happy wife, happy home.I can't thank Veteran United enough.Thank you and thank you again.
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Best experience ever
Overall this was a wonderful experience, buying a house is one of the most stressful things for people and having the right team really makes or breaks the experience. Sam and his team were always there with me every step of the way guiding me and answering every question to make sure that I had all the answers. The level of transparency and consistency was very refreshing and they made this whole process really simple. I am very grateful for the opportunity to work with such a team and I can't wait to recommend all my veteran buddies to Veterans United. I know for sure they will be taken care off.
I would say that for most people, buying a house especially first time buyers is crazy confusing and super stressful. The whole time I had veterans united, I think my stress levels never went above a 3. These people are the family we had in the military, then come and help us buy houses. All they want is the best for us, no matter what that is. They are personable and caring people. I will be recommending any veteran to use them. And I’ll be using them again if I need a new house. Thank you for all your hard work.
