Highly recommend Veterans United for the home buying process! They were with me every step and had no problem explaining everything. Long story short, was supposed to close on one house but had to rescind the offer and start the shopping process all over again. The whole team kept checking on me and were very supportive through the whole ordeal.
On the Monterey side of things that was promise to me I did not get and nothing was explain to me
Response from Veterans United
Hi Timmy,
I’m sorry to hear that what you were promised didn’t match what you experienced, and that things weren’t explained clearly along the way. That kind of confusion can be very frustrating, and I regret that this was the impression you were left with.
Should you want to discuss further, I’d be glad to make time for a call. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Veterans United Home Loan is very organized and professional. A team is assigned especially for you to assist with all your questions and concerns. My team walked me through my process step by step . My lending team was always quick to return all my phone calls and emails. If I needed a something i received it . I also liked all the Videos available . I was able to watch them and understand what to expect prior to Closing. My lender allowed me to Digitally sign my final Closing disclosure prior to closing , doing this made my closing day move quickly. This organization made me feel honored for my Service as a Veteran . Thank you again for Everything . I love my beautiful home. this was my first experience buying a home and you guys are the Best.Master Sergeant United States Army
Xiomara P. Villarreal
Every step of the way, I felt supported and valued. They treated me like family. I would definitely recommend going with VU anytime.
Yes, I really appreciated Veterans United promptness in responding to any questions I had. Again, the entire home buying process was a breeze! Great job guys!
The process was very easy and convenient to upload all the necessary documents. Seth and his team were great. Thanks, Seth.
Joel was great and stayed on top of the process of getting us financed. If we ever had a question, he was easy to reach and ready to answer.
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My process working with VU was great, they were with me every step of the journey
Working with Rob was amazing. Even though my realtor had a plethora of short comings, Rob made sure everything stayed on track. I highly recommended veterans United
Very professional and constantly in communication! The team I worked with were so sweet and helped my husband and I close on our home smoothly just in perfect time for our baby boy to arrive! Any questions I had, they answered right away. Thank you all again!
I am pleased and impressed by my entire loan team. Each one went out of their way to ensure I was comfortable with and understood what was happening at each step and didn't hesitate to answer any questions, which were many, that I had. Im incredibly grateful to each of them.
