Thanks to Jeff Magsamen and the rest of the team(Adriana Hellersman& Levi Krecklow)for making this such a smooth process. They were very professional, attentive to our needs, clearly explained whatever questions I had and did everything in a timely manner. They were very good at keeping the lines of communication open via phone, text and email. I would definitely recommend this team to others. This is my second time using Jeff & Adriana and both experiences were awesome..
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The whole team was amazing. By far the best home buying experience. Thank you for the coloring book, our son loves it.
The loan process was very easy and fast. I love it.
I am thoroughly pleased.
Absolutely recommend. From initial contact all the way through post-closing, the support, communication and process was exceptional. Our team did a superb job and truly cared. Throughout each milestone, our expectations were met or exceeded time and again. We cannot thank them enough.
Kyle was great from start to finish. He replied quickly and always had an answer. I would definitely recommend him.
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Easy, Fast, Transparent and gets the work done!
Will recommend to everyone.
Great experience made becoming a home owner easy as can be
A bunch of money hungry burocrats tha love to pile on the red tape. It was like they had never done this before. You would think they would know what documents they needed from you, but every day it was something else and more hoops to be jumped through. If this is how veterans are to be rewarded for their service, I'm sorry I enlisted. Cannot recommend them.
Response from Veterans United
We really appreciate your feedback Steven, and we know how exhausting it can be to face a mountain of paperwork day after day. I’m truly sorry that your experience with us was so frustrating. It sounds like the process was anything but smooth, and that’s not the kind of service we aim to provide. I can only imagine how stressful it was to navigate constant requests and red tape when you were trying to secure a home.
While we do have regulations we must follow, our goal is to make the process as seamless as possible and guide you every step of the way. It’s clear that we fell short in your case, and for that, I sincerely apologize. We believe that teamwork is crucial in delivering exceptional service, and we have systems in place to prevent experiences like yours.
Your feedback is incredibly valuable, and while we can’t change what happened, we’re committed to making sure no one else has to go through the same experience. Please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us whenever it’s convenient for you.
