I was very impressed with the team at a Veteran's United. They made a very complicated process feel easy. My real estate agent also said that this team was one of the smoothest that she had ever worked with. Thank you all!
They all did amazing helped me in every way I needed and fixed all issues that came up with buying the house and went above and beyond
I personally would prefer an email recap of phone conversations due to the nature of my being deployed at the time and in a fast moving environment does become a hassle to remember and be close to pen and paper to write down crucial details buying a home. Gabe was good about doing this.
This was my second time using VU home loan add I would definitely do I a third time around. The team was very helpful, they walk me through step that I did not understand are have questions about. Very helpful and easy to work with. Thanks for making my family and I dream a reality.
Casey and his team made the process super easy to understand and helped me see how refinancing would be value added to my finances and made me excited for the next one! Hope I get to work with them again.
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Everything went pretty well. There was only one issue and I believe it was my fault. There was one agreement form that delayed my family over the weekend, but everything worked out in the end because of the top tier team at Veterans United.
Amazing customer service!
You ALL were AMAZING!!! From dealing with our finances cial issues to getting us on track.....dealing with my wife!! I love her but she worries so much!! You all kept her moving and made things work perfectly!! We have lived in this house for 3 years and we can now look forward to the rest of our lives in it with our family!! Thank you so very much!!! We would and will be recommending u to everyone we know buying a home!!
Can't say it enough appreciate everything the team did for my family and i
Really good team to work with. Great communication and help along the process. Appreciate all the help.
Thank you very much to my entire team!
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Very poor customer service . Hard to believe they would treat other vets this bad .
Response from Veterans United
Hi Scott,
I’m really sorry to hear about your experience with us. It’s especially hard to hear that, as a veteran, you felt let down by our team. That’s not the kind of service we aim to provide, and I completely understand how disheartening this must have been for you.
My team remains available to learn more about what happened and see how we can make things right. If you’re willing, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and if you reach out after hours, we’ll get back to you as soon as possible.
