Nothing else to say. I have worked with VU a couple of years ago, but this time was wayyyyyy better. Hands Down!
I think that the team did ok overall but missed a few things on the inspection. I now have to pay for things that were not identified doing the inspection. I am upset and disappointed regarding that issue. The biggest cost is the windows that are not good and will cost a lot for me to replace. I'm disappointed.
Response from Veterans United
Hi Jacqueline,
I’m sorry to hear about your disappointment with the inspection process and the unexpected costs you’re now facing. I completely understand how frustrating and upsetting it must be to discover issues, especially with something as big as windows, after moving into your home.
While the VA appraisal ensures the home meets basic safety standards, it’s not as thorough as a home inspection, which is why we always recommend a professional inspection to help identify potential concerns. That said, I’m really sorry this part of the process left you feeling let down. Buying a home is a huge investment, and I wish we could have helped set better expectations or supported you more during this step.
Your feedback is important to us, and I want to ensure we’re doing everything we can to improve. You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you Derrick for sticking by me
Big shoutout to Benji for making our homeownership dreams come true—not once, but twice! From securing our mortgage loan for our new home to helping us refinance, Benji made the process smooth, stress-free, and straightforward. Thank you for your expertise and dedication—we couldn’t have done it without you!
After 19 years of globe-hopping, VU facilitated a soft landing into our dream home. Aaron Swanner and his team treated us with respect and dignity during one of the most stressful times in our life. They are quintessential professionals- experts at what they do mixed in with genuine compassion for humanity. Aaron referred us to an awesome agent and wrapped up our loan with a bow. He’s truly a ROCKSTAR and we will refer friends every opportunity we get!
I was very impressed with the team, we had a great experience and will use VU in for any future home purchases
Thank you Jeff and team, for all your hard work, we end up with our 5.5 % rate.👌
Highly recommended! User-friendly and very knowledgeable!
My loan officer Rhett Thompson and his team guided us through the home buying process and were exceptionally professional. The team kept us informed and communicated what was needed. We closed rapidly and my wife and I are new homeowners. Thanks team!
We had an amazing team & they went above and beyond to make sure my husband & I got the home we were looking for.
***** If you are a veteran, this is the way.to.go. They helped us through the complexities of getting a VA loan. Very friendly and professional. Highly recommend. Thank you
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Great team, great communication. We were fully supported and give this team 10/10.
We had a wonderful experience. Our team who had assisted us was very helpful and knowledgeable every step of the way. Jessica Pratt was outstanding and couldn’t thank her enough for her assistance during this long process for our family.
Awesome experience working with these guys. Couldn’t be happier with everything from day one all the way to the end. Awesome group to work with and would highly recommend to anyone in the future!
