This process was so much easier than my last home I purchased. Having a team is so much better than doing this alone.
Tyler, his team and the Verterans United platform flawlessly and quickly made my refinance experience the best I have ever had!
The fact that these ratings can only go up to 10 is my only dissatisfaction with this home buying process. From where I began this process, the only knowledge I possess is "Lots of money and big words everywhere" to having a detailed explanation and understanding of many of the steps to utilizing VA benefits, using the VA home loan, and other universal steps to buying a home, Veterans United, Heidi, Nicole, and the rest of the team have given me more support than I ever had thought possible. I cannot recommend Veterans United more even if I was given 100 years to invent new words to describe how supportive the team I was placed with had been. I will absolutely recommend Veterans United to any and all of my friends, family, and coworkers that are considering using their VA home loan, and I will 100% recommend Heidi and her amazing team. Thank you all for everything! :)
Very good experience with VU, Jody and Jeff.
Every "bump" in the road was explained and overcome. The entire process went quite quickly considering the complexity of a loan application. The step-by-step check off list made it easy to understand what was required.
It was a pleasure working with both of them.
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I worked with Nick too. He was also very great!
Couldn’t be happier with my experience working with Veterans United. I love the app/website and Jason and his team were incredible.
VU was most awesome. The entire team was outstanding. The process was extra smooth. There were no issues. Love VU!
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My credit was pulled way early in my purchasing timeline without a warning. Every lender in the country called me for 2 weeks. My Apple Watch battery died cause I kept getting calls. Wasn’t Jon’s fault, he took care of me after my small complaint. Overall, great experience, this was my 2nd time using VU.
Thank you all for hanging tight with us over the past few months. I know it’s a process and definitely was worth the bumps we had along the way. We did it ! We have a place to call home and it’s everything we wanted and exactly what we need for our family. Thank you thank you thank you !
I felt the process was very convoluted. It was supposed.to be done on one day and it took me a week and $200 to get the closing done.
Beau Robert's is main reason I did not walk away. She articulated answers to my questions in a way I could understand.
Response from Veterans United
Hi Shawn,
While I'm glad to hear that Beau Roberts provided clear and understandable answers to your questions and was a key reason you didn't walk away, it's concerning that the overall experience was not a smooth one and your feedback certainly highlights the need for consistency and better coordination within our team.
Our Client Advocate team is available to discuss your experience, and seek new ways to improve our service. Based on your overall rating, please let us know if anything could have been handled better for you. Please don't hesitate to contact us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday.
