Outstanding and professional services. Jon and his team were with me every step of the way. They made the loan process very easy and user friendly. My sincere gratitude.
My dealings with Matt Mosby were great. He stayed on top of things and communicated very well in good and bad situations that we experienced. The realtor I was linked to, on the other hand, was not so great. She would go weeks with out communication despite my constant emails, texts and phone calls. Keep Matt Mosby, but drop Sheila Stone as a realtor.
Ben peck is really awesome, he did all the paperworks fast and on time, he also responded to all of my calls and questions, I would definitely recommend him to my friends.
Veterans United Home Loans was able to get our family in a beautiful home when no one else could. The process was easier than we thought it would be. Katie Hayes was our loan officer and she worked with us every step of the way. She was in contact with us every day with up dates and also made us feel confident. We are very pleased with the overall process.
Christy and Michael Brown
Mr. Brent Schultz was extremely helpful and precise with helping us to acquire our home loan! He went above and beyond with giving us the necessary information and helping us find all the components needed to get our desired property. Mr. Schultz was very vital in all the details that we required. We would recommend Mr. Schultz to anyone that is in need of a home loan. Thank you, Mr. Brent Schultz.
I thought Todd Kangas and Andrea Hayes were great. However the realtor I was assigned to I felt might not be a good pick for first time homebuyers. She wasn't rude but she didn't explain things very well. If it hadn't been for family I wouldn't have understood what was happening on more than one occasion . She interrupts a lot and was hard to get a simple answer to a simple question. I also felt that she wanted me to do all the leg work and with a full time job I thought that is what she was for. But overall I have to say thank you to her and the Veterans United Team for this wonderful opportunity to be a home owner . Thank you.
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I would like to thank Kyle Black, Jill Lowry, and a special thank you goes out to Jon McCarty, for making my home loan experience with Veterans United a very wonderful and memorable one!
Maureen O'Hare was a pleasure working with, she made everything seem so seamless. I'm happy that my first home purchase was easier than buying a car. Thank you very much.
You need better training for your processors and the people in charge of compliance (closing). You should really stress organization and customer service. All of the service was unacceptable and I feel at some point even unprofessional.
I thought Zach and his staff did every thing possible to help us obtain our loan during trying times. he was patient as several deals fell through on the house we had to sell to buy the new home. I think Zach and his staff were excellent.
I am sure there are many more company`s out there but Veterans United Home Loans is by far the best.I have dealt with other company`s before,but none were as efficient as Veterans United was.Fom the beginning everyone I came in contact with was very polite and understanding as to our situation.Katie Rose in particular who was loan specialist was very cordial and professional in explaning the loan process to us.This in itself took a lot of pressure off of us,granted there were times when frustration overcame us,but not worry,Katie Rose was there to soothe our worry`s.If I would need to buy another house I certainly recommend Katie Rose .Veterans United should is very lucky to have a person of this caliber and so much knowledge working for them.Outstanding job to her and her staff.
Retired Tsgt. Jimmie Wise & Norma wise
Sydney McFall did a fantastic job helping us with our loan. We are very happy for all she has done.
I am very, very pleased with the service that I have received from Veterans United. My loan officer Danny Kliethermes went above and beyond to ensure that the process went as smooth as possible. My wife and I are first time home buyers with little knowledge about the home buying process and Danny helped us from the very first time that I talked to him, all the way to the very end. Job well done and thank you guys. My family and I appreciate your help.
Veterans United Home Loans provided diligent and courteous service.
Mason, and Justin were awesome! Very respectful. Thank you guys for a good experience buying my home!
I cannot express what a great experience it was for us to work with Devin and everyone at Veterans United. We had just about given up thinking we could qualify for a home at the present time and then my wife reached out and found Devin and he made everything extremely clear for us and took us to closing in record time! I know you all at Veterans United have opened the eyes of our real estate agent and the folks at our title/closing company at what a smooth job you did getting us taken care of and I would imagine you should see many more recommendations deservedly coming your way!
Thanks again for everything and please let us know if you ever need any further recommendations or testimonials as we will be more than happy to help out where ever we can for you.
Sincerely, Nathan & Angel Baer,
Saint Augustine, Florida
Derek was very helpful, and helped with any questions that we had. It was a pleasure too work with him and would do it again! I also appreciate his flexibility working with us while we were trying too get the paper work/information to him.
Zach Keiffer was GREAT!!! We had a challenging situation and Zach helped us through every step.
Thanks again, Zach!
The only thing that kept us from giving VU a perfect score was the choice of realtor. I felt like we would have been better served by someone who had not only a good feel for how to work with the VA, but also had significant experience in Houston. It cost us to have to learn with her about the details of the housing market in Houston. I do understand that no one person can know it all, but specifics like a flood zone map so you aren't caught unaware, guidance on what problems to look for before hiring the inspector, and not turning over the whole inspection report to a seller instead of making him compensate us for it. Little things like that made us feel uneasy; like we might be missing something. Tammy is a good realtor, and will probably improve with time. I'm sure that if we had not been such newbies at the process we wouldn't have needed as much help. Please don't make her feel bad by telling her we were unhappy - I personally like her very much. But I also wanted to give an honest assessment for future clients. With that in mind, I'd also like to say that Mike Heard is a wonderful loan officer, quick with answers, very helpful, a fun sense of humor and so thoughtful to send us a gift to honor the birth of our granddaughter. He made the whole process seem possible from the very first phone call (within about 30 seconds of my first inquiry). We so appreciated his navigation throughout the journey.
Jason Zack made what was a very stressful situation almost bearable he was patient answered all my questions and always got back to me when I needed answers and has a good sense of humor
Thank You so much, outstanding job. We are very satisfied with VU. We will use VU again.
We found Mike to be so helpful in every aspect of this loan. If we had questions he very patiently helped us. We were so pleased with our overall experience with Mike.