All of the personnel/staff at Veterans United Home Loans that I dealt with during the different phases of the loan application and closing process were very professional yet provided personal attention and assistance that made the entire process extremely easy and comfortable. They carried the stress and left me to the job of finding the home to fit my needs. The realtor they connected me with was also a fantastic member of the house-hunting and buying team and she also had regular contact with my loan officer and staff. Even though this was my first home buying experience, I have no doubt their care and support throughout the process was top-notch! They have my deepest appreciation for a job not only well done but immaculately executed.
This was a good experience for me, I was nervous, but everything worked out.
The team was outstanding. Missy especially. She answered every question I had and was a joy to talk too!
The service was out standing and the process could not hae gone any smoother. Any issues or questions I may have had, were quickly answered.
Dave Buchner is a great guy. He was extreamly helpful in the insane amour of questions I had during the entire process and he made everything very simple to understand. We love this guy!! Thank you Dave!!
It is hard to put it into words what I feel, but I will try. All through the process, Joe Mulia made it so smooth that I, at times, felt that the whole home buying was unreal. I hope that Veterans United Home Loans, as an organization, realizes how great Joe Mulia is at his job. He took time to explain the process in a way that made it simple and understandable as well as reassuring. That quality is without a doubt, priceless. It made me feel like I was his only client! I hope and pray that he may be recognized for his good job. After the home buying process was over, I talked to a friend, who I believe will get the same service from your organization and especially from Joe Mulia. I may never meet Joe face to face, but I know that I will always remember him for his GREAT JOB! May God Bless Joe Mulia, Veterans United Home Loans and the United States of America.
The experience as a whole was fairly painless. There are two things that I would like to bring to attention, selling price vs appraisal value and long lead item documents. The seller and I agreed on a purchase price and signed a purchase agreement and the appraisal came after, which came in significantly lower than the purchase price. I would have liked to have understood these implications a little better before making the purchase agreement. As for long lead item documents, I feel like if the buyer isn't getting the documents to you in a timely manner and you know it is going to affect the closing date, you should be reminding the buyer everyday to turn in these documents. Remember, you sell houses everyday for a living, I don't buy a house everyday, you know this system so much better than the average buyer.
I think working on these two items will help the lender and the buyer get the purchase done much more efficiently. Other than that I am glad I went this route using Veterans United Home Loans, I enjoyed dealing with Joey and Taylor, they are very professional, personable and efficient.
This is the 2nd time we have used your agent for the purchase and refinancing our condo after a new valuation of our property. We felt like novices in both instances, but Alex led us through the confusion and answered all of our questions. The experience was very positive and we continually refer those who have military ties to utilize your services if needed. Thank you very much for your support during this stressful procedure.
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Tina and Allie were extremely helpful! I felt that they did everything they could to make the process of homebuyer as easy as possible. They were very prompt in communicating and responding to our questions.
I had a great experience! Even my realtor comment on how great Nick and Eric were to work with. Thank you!
Alex & Sheila made the entire process simple. They were always available to answer questions and explain the process. Would highly recommend Veterans United Home Loans.
I am very pleased with how smooth the process went. I recommend their services to all veterans who are seeking their dream home. Thanks VU!
Great Team, Very Efficient and the Communication could not have been better. Keep up the great work!
Brandon and Cameron were amazing and were always there ready to explain and walk us through any issues that came up throughout our loan process. Can't thank them enough !!
Thank you for all your help in purchasing my beautiful new home.
After searching many lenders for a refinance, we didn't feel comfortable until we found Veterans United Home Loans. We spoke with Jenna Long, loan officer and she explained in detail what was required to obtain a 30 yr. fixed VA loan, (at a great interest rate).
My husband and I, want to give special recognition to Jenna who is an asset, not only to VUHL, but also to the customers that she serves.
Some of the things we loved about working with Jenna:
1. She was a real, down to earth person.
2. Her customer service skills are outstanding. We were never put on hold or we never had to speak to an answering machine, she was always there to answer our calls.
3. She was always cheerful and gave us the feeling that we were the only customer that she had to work with. We never felt rushed in our conversations.
4. She was professional, knowledgeable and honest, if she couldn't give you an answer she would make sure to get the answer and get back to you.
5. Jenna was a woman of integrity. If she told us something, we knew we could count on it.
6. We closed on the refinance approximately 60 days after first contact with VUHL and Jenna Long, loan officer.
We, also, want to give recognition to the VA specialist that worked with our loan officer to see that we meet all the requirements for the VA refinance. The VA specialist that worked with Jenna was well informed as to the information that we would need to submit to the VA for a refinance. Actually, the whole process was effortless on our part.
VETERANS UNITED HOME LOANS
JENNA LONG, LOAN OFFICER
Very happy customers,
Leif and Barbara Piper
Don, Eric, Amanda and Tandi were ALL excellent! What started as just an inquiry ended up a few months later as realization of a dream! Keep up the good work!
I want to thank everyone for the help and total respect shown to me and my wife through out the loan process. Everything is explained and described in great detail so you know exactally what is going on with the process of your loan. You have the support of a great team of wonderful people supporting you through the total process. The respect shown to me and my wife did not go unnoticed! It warmed our hearts. Thanks to Andrew our loan officer and everyone on the team for a job well done !!
We were very happy with Craig Brumfield and his associates, they were on top of everything, and answered all our questions. They informed us what was needed, signed documents and kept us up to date with everything. Thank you Robert & Joyce Kelly
Eric and Missy had outstanding customer service. I always felt they both have my best interest and I could count on them to do what's right for me. This has been the easiest. I've ever had to buy a house thank you very much
Veterans United was fantastic every step of the way. Any Moe is an amazing loan officer. We were never left in doubt about any part of this transaction. I will be highly recommending VU and Mr. Moe to my veteran friends. As if that was not enough our VU recommended realtor, Sally Bates, was the best realtor I have ever worked with by a mile. Thank You!
Jonathan Lucas and his team are excellent people to work with. My very first home buying experience was excellent with their help. They made it so easy and help me and my family with information about home buying and what we need. Me and my family want to thank Jonathan and his team so very much with the excellent service they provided.