Excellent customer service and very prompt to respond
Having a team really helped out. It was great knowing that while I was out working, my team was working for me to get me in my home.
My husband (Tim) and I started working with Veterans United over a year ago when we started prep partying for an out-of-state move. Our plans were delayed for many months and we didn't follow up on things. Then, earlier this year, I was reminded of them after seeing videos of them paying off mortgages for a dozen or so veterans this past Veterans Day. I cried through each one as I witnessed the company's mission and culture in action. When we finally found the house," the Veterans United team made it incredibly easy to update our information and generate a same-day pre-approval letter. We worked with Danny K. and his team (Brian) who have been awesome. They communicated regularly and clearly to make sure that we knew what was required from us each step of the way. We were so appreciative of how quickly the team responded to voice messages and emails when we had questions... and I had LOTS of questions! When we had delays in closing due to the seller, Danny helped us with our interest rate lock extension and explained how that affected our situation. Danny and his Veterans United team were always professional, caring, and attentive to our needs as borrowers. I am happy to refer people, because of the excellent service we've experienced. Danny's team knows how to actually SERVE his clients and how to understand their needs, and that's a rare quality nowadays. A big THANK YOU! Tim & Sandi Aldridge, happy homeowners
Patiently served me over a year while I found the one I wanted. Very helpful every step, and I learned afterwards they continue the relationship by informing latest rates and other useful information.
I really love to work with them, they were super helpful and understanding in every step and always gave me solutions for any question I had. Thank you so much, I have my dream home and I wouldn’t have without them!
Great Crew!!
Veterans United was great! My wife and I were placed in a situation where we had to work fast to secure a new home. When I explained our situation, the loan team worked quickly to get us to the best agent and out looking right away. They made every effort to make sure we were ready and prepared for the next step. They treated us with respect and we felt like there wasn’t anything we couldn’t ask. I can’t say it enough-Veterans United was great!
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
The process was very smooth and efficient.
Very professional and help me out a lot
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Always been great!
The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!
Extremely friendly people, great experience. So nice to see that there are still companies that treat customers well.
Joel and Chris was the team working on my refinance, they were great. Answered all questions fast and efficiently. They never dropped the ball. Thank you!
I would highly recommend Dave Michaud and his team. They moved quickly, explained things thoroughly, and most of all, kept me informed along the way. I am very happy that I switched lenders and was able to close on time. The service between this lender and another very popular lender was like night and day. This one far exceeded expectations.
