The VU team was very organized. Helping make the process so much easier. Great communucation, great checklists, and so helpful with the whole process of getting a home
My husband (Tim) and I started working with Veterans United over a year ago when we started prep partying for an out-of-state move. Our plans were delayed for many months and we didn't follow up on things. Then, earlier this year, I was reminded of them after seeing videos of them paying off mortgages for a dozen or so veterans this past Veterans Day. I cried through each one as I witnessed the company's mission and culture in action. When we finally found the house," the Veterans United team made it incredibly easy to update our information and generate a same-day pre-approval letter. We worked with Danny K. and his team (Brian) who have been awesome. They communicated regularly and clearly to make sure that we knew what was required from us each step of the way. We were so appreciative of how quickly the team responded to voice messages and emails when we had questions... and I had LOTS of questions! When we had delays in closing due to the seller, Danny helped us with our interest rate lock extension and explained how that affected our situation. Danny and his Veterans United team were always professional, caring, and attentive to our needs as borrowers. I am happy to refer people, because of the excellent service we've experienced. Danny's team knows how to actually SERVE his clients and how to understand their needs, and that's a rare quality nowadays. A big THANK YOU! Tim & Sandi Aldridge, happy homeowners
The only problem that I consistently saw was a lack of continuity between staff members. I would often be asked to do something by one and then again and again by others.
The Team that I was assigned went above and beyond for me. They made sure that not only I had everything I needed but also kept me informed and motivated. I am truly grateful to have had an amazing team. I will never forget them as they have truly changed my life.
very satisfied with the whole process from start to finish, the loan officers and the veterans united website made everything super easy to get everything done in order to close on time.
the entire process was so much smoother, easier, and communicative than my previous experience with a competing company.
Bryan and his team were great and easy to work with throughout the whole process. They were quick to answer questions and stayed in touch regularly. Would highly recommend them!
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
The whole team at Veterans United helped immensely. We are first time home buyers, and have heard horror stories going through the loan approval and home buying process. They made everything seamless and helped every step of the way.
Kodi, Anna, Heidi, and Jacque were so helpful and informative during our entire home buying process! If we should look to purchase another home, our prayer is that these four awesome individuals are still working at Veteran’s United!We’re too tired for the celebration dance right now, but it’s coming!!!
To be honest, I used to feel a deep sense of dread when it came to navigating anything associated with the VA. However, everything changed when I encountered an extraordinary team that completely transformed my perspective. I want to express my heartfelt gratitude to each member of this outstanding group, particularly Andy, Jake, Lauren, and Andrea, for their remarkable dedication and effort. From the very beginning to the conclusion of my experience, there was not a single moment of miscommunication, and the level of professionalism they demonstrated was nothing short of exceptional. Their commitment and support made all the difference in my journey, leaving me truly impressed.I sincerely appreciate all that you do. Your unwavering dedication and service are invaluable, and I am truly grateful. Please continue to be a source of support and inspiration, as you have the power to positively transform the lives of my fellow veterans and their families. Your efforts make a profound difference.
The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!
Kim and the VU team exceeded my expectations. I had zero issues with the process. Thank you
Overall service was excellent and professional from everyone we dealt with during data gathering process. I have to admit at times I thought some of the requests were a bit nit-picky but I understand everyone was just doing their jobs to help us qualify for this loan.
