Kaleb, Brendan and Joe absolutely nailed it. It was so easy and effortless to close on our house. Even though it was effortless for us, I know they were working tirelessly to make the home buying happen for us. Thank you so much gentleman l!
We would like to thank Whitney Brown and the team at Veterans United for the outstanding job they did. We have never had a team to be so attentive to all our needs. It was a long road but they were on top of everything from start to finish. If you are looking for a home please try Veterans United, they are the best.
I could not be happier with my experience. Justin, Rhiannon, and Bianca were phenomenal. As a first time homebuyer I was stressed, unsure of the process, and kind of overwhelmed. Everyone answered every question and didn’t make me feel dumb or out of the loop. They even sent a care package with my cat’s name and treats for him. I will be recommending them to every veteran I know.
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The process was super easy and they went above and beyond for me!
Sam and her team went above and beyond the call of duty! THANK YOU!!!
Would highly recommend hands down. My loan officer was Brent Schultz, loan officer made my home buying experience very easy, and appreciate all the help veterans United had given me and my family. With my experience so far the staff has been nothing but outstandingly helpful and professional from the beginning and with the mobile app has made the process extremely pleasant to use and can't come up with anything to thank them enough for finding the home my family to love.
Veteran united really looked out for me and my family during my refinance. I would definitely recommend anyone financing or refinancing a home to trust veterans united.
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Veterans United is the absolute pinnacle of lending with veterans as their target audience. They go above and beyond and make the entire purchasing experience seamless and stress free. This is now my 4th house with Veterans United and if i decide to buy again, Shawnee and team will be my first call.
If I had a question they had the answer. Very polite and professional.
This is my second home with John and he and his team couldn’t be more professional, diligent, and communicative. I have no notes, truly.
I would like to thank my team at Veterans United. They walked me through the process step by step and explained everything to me. They addressed all of my concerns and questions. I would highly recommend Veterans United.
Tim was excellent throughout the entire process. He answered every question I had and helped me feel calm when I thought things weren't going so well. Spoiler it was fine, I'm a spaz. When a problem did arise he jumped on it like a fat kid at a buffet and figured it out. Also he returned every call without making me wait days for a response. He was always Jonny on the spot. Anywho I would definitely recommend these guys to my people especially to the veterans out there. They know their stuff and how to explain it. Even too idiots like myself.
Bad communication and unknown rate change and cost at the final step
Response from Veterans United
Hi Jarkeveous,
I'm sorry to hear about the communication issues and unexpected changes you experienced during the final stages of your loan process. I understand how frustrating that can be.
I'd like the opportunity to learn more about what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your concerns further.
Sincerely,
Claire S., Client Relations Manager
