Veterans United is absolutely amazing. This is our second time buying a home with them and it makes it a breeze. From finding relators, to our amazing loan officer Matt, to all the inbetween we don’t even get nervous. They take care of it all even being so far away from our new home. Even when it came to being in contact with Mat he would personally call us to make sure all our questions were answered, type up any estimated numbers we may need to see etc. 10/10 the best.
Laura and Blair made our home buying an easy experience.
We really love Veterans United they did a wonderful job in getting the loan approved in the shortest amount of time. Kudos to Travis Davis who started the process for us. Thanks to Veterans United for taking us on this journey and Thank you Travis Ward for starting us on our journey and Tina Wiggins for helping us complete this wonderful journey!!!
Amazing ! Loved Jaime. She is a breath of fresh air and makes it possible.
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Best home buying experience I've ever had!
As a first time home buyer, I was unsure if I was capable of making the best or right decision in buying a home- or even if I SHOULD buy a home in the first place. I am happy that Ms Rebekah Moncrief was the mortgage loan person for me to have worked with in buying my home. While she is professional with an abundance of knowledge in her field, she is also personable and will listen to what I had to say or ask again and again without getting inpatient. Ms. Moncrief provided me with important information, recommendations that are needed in the home buying process. I think anyone would be happy to have Ms. Moncrief as a part of their home buying team. Thank you Rebekah Moncrief .
As a first time buyer, Veterans United provided my family with a great home buying experience. Tom Champion and team was on top of the entire process from start to finish with great communication and a process made simple for me, the buyer. We cannot thank Veterans United enough for the hard work they did and for making our dreams come true with a beautiful home. Thank you Veteran United!!! The Topping Family
Everyone was polite and professional. They also were always available to answer all of my questions as they came up.
Rick and the team are nothing but outstanding in every way! You all made it look easy on our end. Thank you all so much.
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My team, Levi, Sarah, Brandon and Kyle, made this process so easy! From the approval process to the day of closing, they were right there for anything I needed. Information was explained so I could easily follow, the app made document submission a snap and all of my concerns and questions were quickly addressed. The whole process was a great experience!
Superior service!
I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much
Honestly expected better. The communication was terrible there were so many times I could not get ahold of my loan team in a timely manner. I was constantly being told two different things about the loan process. Kelsey Riggs would tell me one thing and Anna Barton would tell me that was not correct and give me different information. I was told on several occasions “that’s not my lane ask Kelsey or Ask Anna” and neither of them could give me answers to my questions. Leading to many false claims about rates and credit checks. Kelsey told me the hard credit pull was not done, Anna told me the same day right after speaking to Kelsey that it was done. Kelsey told me the hard pull would not be done until closer to closing for rate purposes which ended up not being true. I was never notified prior to locking in the rate and even at the end when asked was told they locked it in when I was previously told it wasn’t locked and I would be notified before they did any rate lock. I was left to guess about paperwork until after I had already signed because no one would answer their phone or email until it was signed. I would definitely recommend finding any other company to work with. This was not my first home and if it was I would have probably gotten screwed worst than I did. In the end I am stuck with a rate I didn’t approve and a higher mortgage than I had told the loan officer I was budgeting for. I am still waiting to hear back from Kelsey about an escrow adjustment for the property taxes that were included that I do not have to pay due to being 100% VA rated. They promised credits and discounts but in the end they were empty promises. I am very sorry I did not go with my previous loan servicer. After this experience I will not be using VU ever again! All I can say is beware! I am definitely looking into a formal complaint against them!
Response from Veterans United
Hi Lori,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience was marked by inconsistent communication, unanswered questions, and confusion throughout the loan process. I understand how frustrating it can be when expectations aren't clearly communicated and you don't feel confident that you're receiving consistent information during such an important financial decision.
It's especially disappointing to hear that the experience left you feeling unsupported and dissatisfied with the outcome. We want every borrower to feel informed and confident throughout the process, and I'm sorry that wasn't your experience.
I appreciate you sharing your perspective. Feedback like yours helps us better understand where we can improve and provide a better experience for future borrowers.
Sincerely,
Claire S., Client Relations Manager
The entire process was so smooth with the help from Lisa, and her team with Melissa, Amanda, Lindsay, and Dylan. Thank you guys so much for your help and encouragement along the way.
