Some of the paperwork needed seemed redundant or unnecessary but they were very patient with us and kind. Everything went smoothly and overall was an extremy pleasant experience! I enjoyed working with Kendall and Adrienne!
Being a first time home buyer the whole experience can feel like wandering through a dark cave alone. The team at Veterans United, showed up with floodlights and brought me to closing in less than 30 days. Bravo Zulu
Veterans United made the difficult process of homebuying not so difficult. My Loan Team stayed in contact throughout. When it came time for closing, I was advised what I would need in closing costs but instead, I was the one paid at closing.
Nissa was very polite and straightforward about the whole process. Very professional
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Customer service is fantastic, every opportunity was taken by Taylor and his team to help with all paperwork and assist with the entire process, My satisfaction was a priority for Taylor and his team.
Working with Karlie Clark at Veterans United was an experience I won’t forget.There were moments during the process where I wasn’t sure, where things felt overwhelming, and I questioned whether I was making the right decisions. Through all of that, Karlie never wavered. She stood with me every step of the way steady, patient, and supportive when I needed it most.She took the time to explain everything clearly, made sure I understood my options, and never made me feel rushed or pressured. Instead, she gave me the space to think while still being right there when I needed guidance. That balance is rare.What really sets Karlie apart is how much she genuinely cares. This wasn’t just about getting a loan approved, she wanted me to feel confident and secure in the process. And because of her, I did.If you’re looking for a loan officer who will stand by you, especially during the moments you’re unsure, Karlie Clark is the one you want on your team.
Shelon Turek and his team were phenomenal! They were available to answer any questions all throughout the process. Anything that I was uncomfortable with or needed assistance with was met with patience, knowledge, and understanding.
Tracey Ball and the team were amazing. Tracey followed constantly, kept us informed, and made us feel comfortable the entire process. Tracey and Veterans United for the win.
They were great on top of things and Derek was very knowledgeable and took time to call back and answer my questions.
They asked for the same information over and over again causing extreme stress to an already stressful process. Some of the staff supporting us were very helpful, others would not return our calls and appeared to be very disorganized. This led to our having little confidence in the organization.If we had any choice, I would have changed lenders, but we would have lost the house we were trying to purchase, so we were stuck
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful this experience felt, especially during a process that’s already a big one to take on. Being asked for the same information multiple times and not getting timely responses would be frustrating for anyone, and I understand how that could lead to a loss of confidence.
Clear communication and organization should be a given throughout the homebuying journey, and it sounds like we missed the mark for you. That’s not the experience I want anyone to have, and I appreciate you sharing this feedback so it can be addressed.
I’d really like the opportunity to look into what happened and see where things broke down, especially with the repeated requests and lack of follow-up. If you’re open to it, please reach out so I can learn more about your experience and help however I can.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Brock Rohler did an amazing job was always there when I needed him . Answered all my questions , and make sure everything was in order . Brock is outstanding !
Very good experience , great communication with me every step of the process
I had the best experience throughout; this my second home (sold my first) and the difference is night and day. I absolutely recommend Veterans United, can't beat the rate either. The entire Veterans United team is so professional in what they do, I am so grateful I chose Veterans United to establish my goal of owning a permanent home to live in! Best decision I have made in a long time, thank you Veterans United!
Both Krystal and Bob was very helpful and patient through out the loan process!
