I would like to shout out to all the team members that reached out to us. As I said before I would highly recommend Veterans United to all our family, friends and any other veteran in the market to purchase a home. Again, keep up the good work and thanks to all of you...
Haley, Lauren, and Amy were all very knowledgeable and friendly. We were able to ask any questions that came to mind and were never treated less for asking simple questions. They were quick to respond and clarify any information. Ken helped ensure that we got the house we wanted before anyone else could snatch it up. Definitely a great experience and we would use anyone in this team again.
Veterans United was the first and only lender I reached out to and I'm glad I did. They stayed in constant communication with me, I never felt like I was figuring things out on my own. My initial preapproval wasn't what I wanted and they explained to me what I needed to do to be preapproved for a higher amount. Great customer service, will be referring any veterans I know to them.
He was phenomenal from start to finish. Always touched base and kept me informed. Very good interpersonal communication to assure that I understood literally every part of the process. He was always available for questions and prompt I his response. The amount of time, effort, and attention he put into helping me get where I needed was above and beyond. He was true to helping me meet the goals I laid out without influencing me I other directions. Rather he provided all possibilities and helped me streamline my plans. Amazing experience all around. His team was just as wonderful.
All together our experience with veterans united home loan was very much worth the call we highly recommend the team we worked with because they were the best team players we had the pleasure conversating with and getting the job done in a timely manner for us,again we send lots of thanks to team Jason and Salena
We are throughly pleased with the outstanding service we received from Veterans United Home Loans! As first time home buyers, we didn't know all of the things that we didn't know, but every question and concern was answered quickly by experts. Elizabeth was so sweet and professional, she was alway a text or email away, and she actually made the process pleasant. We will recommend Veterans United to our friends and family, and when we are ready to find our forever home, we wouldn't go anywhere else!
We would trust John and Annie with a home loan 100 times over!! They were able to make our loan work for us, and the process was so quick and easy. Both of them were always available to help with anything I needed, and they were always proactive in figuring things out for our loan. 100% recommend!
Kevin Reichert and Lindsay Modglin were incredible to work with. I reached out to them after experiencing issues with my initial lender, and they quickly provided assistance and facilitated my home purchase within a tight timeline. They were proactive in addressing any concerns, ensuring a smooth and stress-free experience. Their professionalism and dedication is exceptional and impressive. I would absolutely work with them again in the future!
The only downside I can think of would be the time difference from my team on the west coast and me on the east coast. I know it's not feasible right now but maybe consider inthe future opening a branch office in the east somewhere.
As a first-time home buyer, I had no idea what to expect. Jon and his team were great at walking me through the process. They acted quickly when I was forced to push back my closing due to a COVID19 related illness. Jon, you're the best!
When we started this process to purchase a home, we were intimidated by all the horror stories we read online. We did a lot of research on which lender to go with and who we should have as a realtor. Eventually we decided to go with Veterans United and the rest as they say is history. We couldn’t have been more humbled by the dedication and hard work Karol and her Team in Clarksville did for us. Every single person on our loan Team -from Karol to Amanda, Logan and Matt- did an amazing job through out the buying process. When they say to ask any questions we may have about the process they really mean that. They were prompt, cordial and knowledgeable on every and all questions we had. Karol and her team held our hand the entire way and I am glad to have them on our side. It would behoove you to do the same, especially if you’re a first time buyer like us. You need people like Karol, Amanda, Logan and Matt on your side.To our VU team, Clarksville edition. Thank you again for taking good care of my family through out our exciting and terrifying adventure. We are forever grateful for making our dream a reality. Wishing nothing but blessings from my family to each and every one of yours. Thank you so very much!
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Amazing team, very knowledgeable and makes the process so easy.
The breaking down process was easy to understand and straightforward.
I feel they went above and beyond my expectations. Andy and I were in contact several times throughout the entire process. I have a job where I was able to call Andy or take a call from him pretty much anytime without any hassle from my boss. My boss knew of the process and und understood there would be times where I need to be on the phone during working hours, and he never had an issue with it. Andy and his team did an exceptional job taking care of me and getting this done.
Veterans United will forever be my go to when it comes to purchasing a home. They treated me like family and were always there when I had questions as a first time home buyer. Even when we had a few issues with paperwork, they worked tirelessly alongside me to get things resolved. Highly recommended to all veterans!
Low rate and very low closing costs, but my big surprise was the money back I didn't think I will have any money back at closing. My loan specialist is very professional. I trust Veterans United more today than before I started my loan process.
Just some communication issues with our loan coordinator.
I will never recommend using veterans united to anyone ever. I will be trying to refinance as soon as possible with anyone else. We purchase our first home with rough veterans united and this was not the same experience.
Response from Veterans United
Hey Crystal,
I’m really sorry to hear that this experience didn’t match the one you had with us before. Buying a home should be exciting, not frustrating, and it’s disappointing to know we missed the mark for you this time around.
I’d love for my team to understand more about what went wrong and see if there’s anything we can do to help. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
