Matt, Travis, and Rebecca and our own buying agent Alicia were all very tight and very easy to contact. Responses, not much to improve in this area…. It was great.The software that supports the Veterans United home loans is first class … easy signin, easy to navigate for the customer.
Chad Bowman, Ryan Bray, and the rest of the VU team were super helpful, informative, and responsive from start to finish. We were first-time homebuyers but with the VU team's thorough assistance and communication, the entire homebuying process went off without a hitch! We'd recommend them to any homebuyers.
The minute we contacted Veterans United and Nina was assigned as our loan officer she contacted us and spoke with us about our needs and financial status. Nina would keep in touch with via text, phone and email and was always updating us on the our loan status. Nina would even run numbers for us when we asked and would call us and go over those numbers with us. The whole team was amazing !!!!!
Kat and her team was amazing. Made the process seamless and smooth. Very efficient. I would highly recommend!
Being in the Air Force our adult life we never considered buying a house due to moving every 3 years. After I retired we were still in the renting mindset. Veterans United made the process to buy very easy and we decided to buy. Welcome to our new home.
Very friendly, quick to respond, 10/10 customer service
Michael, Tyler, and Mandy were absolutely stellar! Less that zero stress, they made the whole process and experience smooth! My wife and I were totally blown away by the caliber of customer service we received from start to finish, we didn't feel like a customer or a number, we felt like family. Integrity, total transparency, always available, and dedicated to seeing us through. If you're a veteran, and you are shopping for a home, you want this team! Jon & Susan Prenovost
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This is the third home we've purchased with Veterans United, and we'd do it again if this wasn't our forever home!The team at VU never skipped a beat, kept us informed and did everything possible to ensure we were ahead of the process. Matt E was our loan processor and he made sure everything was done the way it should be and even helped us to close early!VU was great to work with ensuring our last home purchase through them was memorable. We made friends to be sure.
The team at VU made the process significantly less painful than anticipated. 10/10
My personal advice: I had shopped around for a lender for a minute until I decide to go with Veterans United. I am very happy with the choice I made, you will be too. "Thank you, Mr. Kaplan"! Josh and his entire team were Great though out the process. They always kept me informed step by step and always had great follow-up. Thank you again.
Justin G. Was the lender I worked with for my home and he was AMAZING! From start to finish he actioned items quickly, answered all my questions, and made sure to always follow-up and check in with me. There was no pressure from anyone on the team while I was still actively looking for a home. Once I found a home, I was on deployment with a hefty time change and he made the loan process easy to work through, took initiative to knock things out for me, and worked around my schedule. I couldn’t recommend Justin enough.
I couldn’t be more pleased with Jordan and his team. In our initial conversation I told him to explain the process to me as if he were teaching a child how to buy a house. Jordan and his team did an excellent job of keeping me informed and explaining the process so I fully understood everything.
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Very patient,knowledgeable, response to emails,phone calls and texts are quick with a response or answer.
John made this experience painless, and a fun adventure. He helped me by my first home and I couldn't be more grateful. Veterans United definitely does right for veterans.
Wow, where do I begin? Veterans United and my team of Adam, Amanda, Rich, and Shannon are all Rock Stars! I began my journey to homeownership without a clue, luckily these guys and gals were there every steps of the way. From outstanding customer service to personable interactions and did I mention they have streamlined their process, so you have your own portal that allows you to track the process/progression of your loan? Well, they do, and it's great. Veterans United doesn't just get you pre-approved and tell you to do ABC, they have videos, and articles that further explain each step of the process, detailing what to expect, why this step is necessary what the next step is. Simply put, they bring their a game every time.
They was amazing in every way. Very polite and ontime with everything they ate 5 star company
This team was phenomenal, made the whole process seem less daunting and ensured we always knew what was going on at each step. Thank you guys so much!
