I appreciate you all !
This relocation came along unexpectedly and we were definitely dreading much of the details. However VU and our team there made it such an effortless experience! We receive top notch service every time we use VU and this is our third time! We will be back of we need services again! Probably a refinance next! Thank you VU!! Jake and Lori and Felicia rocked it out for us!!
Veteran’s United was PHENOMENAL and so easy to work with. I had previously bought a house a few years back using a local lender and they nearly never called back and made it feel like they didn't have time, or care for my questions. I'd 100% recommend anyone to use Veteran’s United.
I could not express enough how bad this service was. I knew we were going to face some issues just based on the previous reviews but I did not expect what we went though. I could not get phone calls returned and if they were it was from someone asking for information that was already relayed. I was at the point where I continuously reminded the team to communicate with each other for the information I had already provided more than once. I spent most of the time forwarding already sent emails and calling the office. Even the representative at the main office told me they couldn't get someone to answer. I received more information from my realtor Danielle than anyone else on the loan team. On top of this the accountant that ran my initial numbers couldn't do his job because I spent the next month justifying why I took time off for my wedding. Seriously this was the worst customer service I have ever received and that coming from a Vet. I have put up with a lot but this took the cake. Can't say that I would recommend anyone to go with you guys. But I did speak with my realtor whom was dealing with other VA loan clients and she had no issues. I guess you cant always get good ones.
Response from Veterans United
Raul,
Thank you for sharing this feedback with us. I sincerely apologize for the strained communication with your team and the additional stress this caused you before closing. I do see you've connected with Josh from the Client Advocate team. You are certainly in good hands. I hope he was able to help address all your questions and concerns. We appreciate the insight you provide because it helps promote accountability with our loan teams on the floor. If there's anything else at all, please reach out to us. We're here for you. Thank you for the opportunity to serve you.
Sincerely,
Kendra, Client Relations
This was by far the easiest and quickest process to buy a home. I would and will choose this company again. They value Veterans!!
BEST PEOPLE I A HAVE EVER WORKED WITH IN PURCHASING A HOME AND THIS IS NUMBER 7!!!!! I WOULD VOTE FOR DERRICK AS PRESIDENT!!!!! OH AND THIS IS THE MOST COOPERATIVE GENTLEMAN AND YET GET THINGS DONE I HAVE EVER HAD THE OPPORTUNITY TO WORK WITH. HE SAYS IT....AND GETS IT DONE!!!! AND THAT IS WHAT I LIKE IS A GOGETTER GET IT DOWN NOW, TYPE OF GUY...!!!!!!!! THANKS DERRICK FOR A VERY SUCCESSFUL JOB AND MAKING ME FEEL AT EASE WHEN THE GOING, I THOUGHT WAS GETTIN TOUGH!!!!!!! YOU ARE OUR HERO BROTHER!!!!!
I couldn’t be happier with the way Kyle’s team treated me. What a fantastic crew.
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The entire team helped answering questions when I was confused with somethings on how to get certain paperwork . All around amazing and awesome people!!
We love our new home! The VA is the reason we have it! We are very grateful for the whole VA team and all that they do!
