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Page 1952 of Unfiltered Reviews from Our Homeowners:

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5 / 5
Would Recommend

The entire process with VU was nothing but well thought out, and professionally managed. Our loan officer was extremely helpful in guiding us through to the very end.

5 / 5
Would Recommend
5 / 5
Would Recommend
4.5 / 5
Would Recommend
4 / 5
Would Recommend

As for my loan officer, Andy Moe; he was a real asset in completing the loan, he is very knowledgable, and for the most part, easy to get in touch with(ie. answering my phone calls, returning calls and e-mail promptly). I rate him very high in the overall process of my loan.

5 / 5
Would Recommend

Great Service.
Would recommend them to anyone, they did a great job.
Keep up the good work.

4 / 5
Would Recommend
4.5 / 5
Would Recommend
5 / 5
Would Recommend

I had the pleasure of working with Bill Musick. Being a first time home buyer, I was warned by friends about the painstaking process of buying a home and how frustrating it is. I would just like to say that Bill did his best to make my experience as pain-free as possible. He was always a pleasure to work with and I greatly appreciate the time and effort he dedicated to make my dream of owning a home a reality. Not one time during this process did I feel left in the dark or unsure about anything. I always had lots of questions for him and he always had an answer for me. I believe at one point he even took my call from his cell phone (Thats what I call dedication). I would just like to say thank you Bill and your co-workers for what you do. You told me once that you appreciated my military service, well I want you to know that what you do for veterans really touches the heart.

-Daniel J Mott
Former USAR 68W, SPC

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4.5 / 5
Would Recommend
5 / 5
Would Recommend

Matt McDaniel did a great job handling my case. There were several bumps and roadblocks that occurred along the way-all due to outside circumstances-but Matt helped us manage every one of them, even answering questions by phone and email after hours and on weekends.
Whitney Elliott also went the extra mile for us, especially as we approached closing. She was able to secure a closing time that fit in our very small window of opportunity since I was coming in from out of town. I will definitely recommend Veterans United to others.

4 / 5
Would Recommend

****Matt McDaniels' review is flawless, all 10's and highest praise.****

Matt McDaniels was awesome and receives all 10's for his professionalism and assistance in the process of helping me receive my VA Home Loan from Veterans United. I will recomend him to everyone.

If Matt McDaniels had been my Loan Officer from the beginning, then this review would be all 10's and genuine praise. Unfortunately, he was not. The first Loan Officer that I had told me that my apartment rental payment history could not be used as any form of credit line. He directed me to open a secured credit card, make a purchase and a payment and that would establish the additional credit necessary to receive a VA Home Loan. Soon after opening the secured credit card, I learned that a line of credit less than two years old is not considered "established" and therefore would not have any bearing on the Loan process. Due to the ignorance of my first Loan Officer, my VA Home Loan process took an additional year causing me to miss out on lower interest rates and limited the properties I had to choose from.

Once Matt McDaniels got involved, the process was quick and painless. My confidence was immediately restored after a couple of coversations with Matt. It was clear to me that he knew what needed to be done, what to expect and what I needed to submit to him for the Loan process to progress and reach approval. Again, if this review was for my experience with Matt McDaniels as my Loan Officer, all 10's and highest praise. Anything and everything causing this review to be less that all 10's is due to the initial Loan Officer, whom I am told no longer works for Veterans United, and should NOT reflect on Matt McDaniels in anyway, shape or form.

****Matt McDaniels' review is flawless, all 10's and highest praise.****

4 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

I was blown away by how simple and fast the process was. The Realtor that you provided was outstanding and new the area where we lived like the back of his hand. The interaction between us and Veterans United was a breeze. I can't say enough good things about our experience. We are living in the home of our dreams. Thank you Veterans United!

5 / 5
Would Recommend

My loan officer Ben Grisamore was outstanding, he made the whole process as easy as could be,Because of him and his dedication I sailed through the process. I would recommend Veterans United ,but I would tell them to ask for Ben Grisamore,could not be happier with the service, a great job.

4.5 / 5
Would Recommend

We had a wonderful experience with Veterans United Home Loans and they guided us through the process for buying our first home (and we had a lot of questions!) I rated a 9/10 for overall experience because I was asked repeatedly to send in the same items because they were not accounted for/lost. I understand there is a lot of paperwork/information but it made it more stressful and frustrating to be asked if I could send documents A, B, C, D and E again because they couldn't find them that I sent last week. Also had a week + delay in processing because no one could figure out why the SSA and IRS wouldn't send tax transcripts/verify SSN...they only accept a WET signature and won't take a digital signature apparently but they should have known that. Other than those mishaps we had a great experience! Thanks!

5 / 5
Would Recommend

Chris Hill and Samantha Buckridge were great to work with. Everything went so smooth and they were always there when I needed something.

5 / 5
Would Recommend

GREAT JOB !!!!!!!

5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend
1.5 / 5
Would Recommend
5 / 5
Would Recommend

Outstanding service with timely document control. Loan officer went way above and beyond to do his job with my loan. It was greatly appreciated. I am a happy customer. Thank you goes to his team as well. Awesome teamwork to complete the task at hand.

5 / 5
Would Recommend

They will answer any of your questions and get right back to you,very helpfully and a joy to work with.

4.5 / 5
Would Recommend

I think it was a great experience. I did not use a realtor and this was my first home. In saying that, I have nothing to compare it to. I feel my loan officer was grwat at answering my questions professionally and timely. Thanks again for your willingness to help and the professionalism.

4 / 5
Would Recommend
5 / 5
Would Recommend

Adam Cruchfield was very helpful in this prosses. This was my first time and I had a lot of question and answered them and if didn't no the aswer he found it out for me. I would recommend he to anyone. Thanks for every thing you did and in owning my first HOME!!!

5 / 5
Would Recommend

Dan was very helpful, and patient. He answered multiple questions throughout the entire process and was a joy to visit with. Great experience.

5 / 5
Would Recommend

Luke was our loan officer and he did an outstanding job and always made himself available to us when we had questions. He made this process a pleasure.

See all 66,611 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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