I know I gave Derek Kriegshauser and Vu high marks on this survey but I think they did an awesome job with every step of this loan. I feel Derek was very professional and friendly thru out this whole process! My wife and I are very happy with this company and its great employee Derek Kriegshauser! I just want to say thanks to him and Vu!
Very pleasant experience, and was always able to answer my question. Big help for a first time home buyer, and always on top of everything that needed to be done. I would recommend Veterans United to everyone I know buying a house.
Professional, polite, and great service all around. I couldn't be more satisfied.
Outstanding help and always available when and if I had questions, no matter how small they may have been. Joel Gigler is outstanding and went the extra mile to get my loan. Thanks for all the help.
Your process for keeping me informed was very good, but still ran into a few glitches. Completing the IRS form for requesting tax returns was one irritating event which caused a delay; your system kept sending me documents which my loan officer said I could ignore (terrible waste of paper), description of the process was less than complete. Sending the file to underwriting, which has power of life or death over the loan, was confusing. I was told the file went to UW and after a brief period, was told it came out of underwriting and I had 4 items to follow-up on. After that I was told every thing looked good, but then a delay occurred again, and that I still didn't have loan approval. It took me a few calls to learn that the file was back in underwriting, after we successfully completed the IRS for; it delayed closing a week.
I don't understand why the underwriters had to have the IRS copies of my tax returns, when I had sent certified copies from my CPA. When someone has a lot of hope and effort into the refinance process, it is disheartening to deal have the lender seek redundant copies of documents. If You needed the IRS copies of my tax returns, they should have been requested with the initial loan application and saved me from providing a set at the end of the process. May heave been more of a misunderstanding on my behalf, but caused a needless delay and caused me to lose a more favorab
This was my first home buying experience. From start to finish Daniel was helpful every step of the way throughout this process to ensure that this home purchase was not only a successful one, but an educational process as well, it was very apparent that Daniel takes extreme pride in his job and helping his clients. Everything that was required of me during this home buying process was clearly explained and every time I had a question Daniel was always quick with an accurate answer. Not only would I recommend VU but I would also recommend Daniel. The overall experience was great and one that i'll never forget. Thank you for everything.
They did a great job. Even escrow company personal
Said them guys really know want there doing.
I would highly recommend friends and family
To used your service.
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I would like to thank everyone involved with our Home purchase & I will recommend your services to anyone who needs help. As a first-time home buyer, I was not looking forward to what I thought was going to be a very stressful experience & you people just did an outstanding job. Thank you again & I will remember you in my prayers.
Our loan officer and assistant were outstanding! Aaron and Danielle worked quickly and efficiently through every turn. Every question was answered thoroughly and immediately. They were both very knowledgable. Danielle set our mind at ease during the process. She was courteous, upbeat, and competent. Aaron made us feel confident and informed. Thanks to the whole team. I would feel comfortable referring Veterans United to friends and family.
Ryan Harrison and his team were professional and answered all my questions and concerns. Definitely would recommend them to friends and family.
Samantha was awesome! She was so helpful, friendly and always responded in a timely manor. Her experience and expertise was evident and very appreciated.
Seem to have a highly effective and competent team. I apreciated the professionalism I encountered with every single person I interacted with at Veterans United.
Barby Bluff and Nathan Smith were very helpfull through out the loan process. They made our home buying expirience easier and worthwhile. They are both straight forward individuals, and conducted every transactions in a professional manner. I would highly recommend them to friends and family.
Brendan was awesome! Extremely helpful in helping me finance my first home!
I had a great experience with veterans united. I would recommend it to anyone! Thanks guys for EVERYTHING!!!