This team that helped us find the right house and understand what is needed to make it work thank you for everything god bless
The homebuying experience can be scary and overwhelming. From our agent David Fernandez to Sam Schroeder to Everyone it was so much easier. We really felt at home when we walked through our front door for the first time. What a great team doing great things for Veterans!!!
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Refinancing our home with Veterans United was the smoothest process that I have ever experienced with any mortgage company. From start to finish there was always clear communication and a great effort to finish the refinancing process as quickly as it can be done. Future home purchases will definitely be done through Veterans United.
The entire team that worked with us was outstanding and professional. Which made this a very quick and seamless purchase. We appreciate all of your efforts!
It was truly a blessing to work with the entire team. I would absolutely refer others to Veterans United.
It is not often that I have the honor and pleasure in writing about a company’s outstanding performance. However, there are two individuals in your employ who have demonstrated professionalism, diligence, emotional investment, and pure character in the performance of their duties. The two individuals I write of are Ms. Julia Cobb and MS. Gray Grimm. These two ladies have gone above and beyond in earning my business, total respect, and my gratefulness. The loan they had undertaken with me to say the least was not the easiest. I as a customer have been extremely emotional to say the least. I have been on the edge of my chair throughout the entire process from qualifying, to being bullied by the builders agents. These ladies have spent numerous hours on the phone calming me, reassuring me, explaining my rights as a veteran and just being genuinely concerned. As a customer, I could not have been better cared for throughout this entire endeavor.
The professionalism and compassion that these ladies have demonstrated brings great honor to the name of Veterans United and demonstrates to all Veterans that your company does care about the service we provided as military members.
Please convey my gratitude and thanks to Julia and Gray, and in closing I wanted to thank you for hiring the best possible individuals. They should make you proud.
Best Regards
Donald H. White Jr.
They gave me peace of mind knowing that any questions or concerns I may have had was going to be dealt with professionally and and extremely quick.
I want to thank all those on the team for making this home purchase so easy-peasy. ERIC: Filling in for Max. You stood the test. Max: You taught your understudy well. Jill: I hardly knew ya, but you passed the torch to... Chance: Great job and final kick at the finish line.
Thanks from Tim and Sharon...
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Shout out to the entire crew !! Jared, Aaron ,Brittany, and everyone involved top notch team . Thank you for making this process simple and painless.
The whole process from start to finish was a smooth process through Veterans United. Eric Marcille and Kara Pruitt were phenomenal in helping us the entire way. Both were always courteous, professional and quick to respond to any questions or issues we came across. They were both also on top of the entire process guiding us through everything and making sure we had everything need to close on the house. Their dedication to working with Veterans is a model the Veterans Administration should take a look at and apply to themselves. Thank you all so much!
It was a nightmare
Response from Veterans United
Hi Charles,
Thanks for keeping us in the loop and for sharing your experience. I'm really sorry to hear that it felt like a nightmare. It's deeply concerning to know that we caused you to lose faith in our ability to get you to closing. We understand the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied, it is important that we take all feedback into account and look for ways to promote an excellent customer experience.
One of our Client Advocates is reaching out for more information and to discuss ways we can best serve you and others in the future. If you have any additional thoughts or concerns in the meantime, please feel free to reach out to our Client Advocate team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday.
