I would definitely use Veterans United for future mortgage needs
The experience buying a house I ever had
I could never say enough about this team. They were all such a delight to work with and made my experience go so smoothly.
It easy and well organized.
I have too much disappointment with units veterans and his team
Response from Veterans United
Howard, thank you for sharing your valuable feedback. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
Charlie Marshman and staff did an outstanding job.
This was our third time purchasing a home and the first time with Veterans United. They did all the work for us and made the process so much easier than we could have ever hoped. We will never use another company!
Nick was also fantastic in communication and helpful.
From buying our first home, to buying our forever home... Veterans United has been with us each step of the way. My family and I are so grateful for VU and the value they contribute to our Nation's veterans!
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MICHAEL QUINN,
She was wonderful to work with could not have asked for anyone better. Thanks for everything.
I think I covered everything in the previous comment sections, I just want to reiterate that everyone in my team was amazing.
I DO NOT recommend working with Veterans United or Christopher Steiffermann and his team. As a first time homebuyer and a veteran who served this country the whole experience was horrible. Communication was terrible. Clerical errors caused delays, miscommunication towards myself and my realtor and his team. Veterans United made sure to get me a high interest rate when they know they can absolutely go slightly lower, they did it during the great COVID hoax they can still do it. Especially for veterans. On closing day I was told to be there at an early time, when I had showed up I sat there without their help or communication for 5 extra hours by myself. I miss working hours and good pay for them to surprise me with closing cost that was never discussed. I called my concierge Lindsey Taylor for help. I NEVER received a phone call back. Again, as a veteran and first time homebuyer I was indeed left alone. The VA and Veterans United gave me a home with only half of the electricity working and for me to figure out the rest. My realtor and the sellers realtor had to forfeit their commission just to get the deal done. After closing My message is to all the Good veterans out there who are going through life like myself. Don’t let people take advantage of you and do your research before dealing with a company like this.
Response from Veterans United
Hello Daniel, thank you for being specific in sharing your feedback and for letting us know about your overall experience. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. Discussing those and all the details around your final closing figures is part of our commitment to deliver outstanding service. Our commitment to serving you is unwavering. We also know the transition to home ownership presented unexpected challenges and understand how the process of selecting the right property for a VA home loan can sometimes lead to property improvements along the way. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
As first time home buyers, my husband and I were amazed to see the support and expertise that Veterans United offered us throughout the entire process. We are beyond grateful for the opportunity to work alongside such an incredible team.
Just wanted to say thank Veterans United so much for everything you all do. The process was smooth and everybody cared about us. I'm very excited and happily able to say that me and my wife are now home owners now! Thank you all so much!
This is an A+ team and I will always be thankful
