THIS WHOLE TEAM was amazing and will recommend them all! Thank you for everything
Response from Veterans United
Thank you for taking the time complete your survey. We are always looking for new ways to improve our service. Based on your overall rating, please let us know if anything could have been handled better for you. If willing and able, please do connect with out Client Advocate team. We will use your comments to further our ability to help every customer get to the closing table as quickly as possible.
I really asked around when we first started working with VU. It was going so smoothly and so efficiently that I thought they were a scam. We were terrified about the home buying experience, especially in such a time crunch (literally a month before we would have to sign a new lease at the apartment we were at). But it wasn’t so bad, and they were always there to answer questions or concerns. We will be thankful forever! Especially Nikki, Brittany, and Marissa!
After a little over 3 years of looking for the right house and right loan, Veterans United came through for me just when I needed them. My loan officer did everything he could to ensure everything went smoothly during the loan process all the way through the closing. I highly recommend them, thanks again Rob hegstrom ( loan officer) for all you did.
If you need a loan Veteran’s United is the way to go!! Professional, down to earth, easy to understand without any pressure and hassle free!!
Overall I’m extremely happy that we went with VU for buying our home. The process was straightforward, everyone we worked with was extremely helpful, and we couldn’t be happier with our new home!
This has been an amazing experience throughout the whole process, we will most definitely refer any other veterans we know to veterans united.
The process was painless and the people courteous and determined. I could not have asked for a better experience.
Don’t really have much let to say really, Kathleen and Andrew were amazing and we really appreciate all they did for us!
Having to buy home is stressful enough and we where doing it from 5,000 miles away but could have not been a better experience for me and my entire family.
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Here comes the bad news. It is unfortunate that you can't clone Forest so not all of your people are awesome. As a matter of fact when friends complain about VU I tell them to give them another chance and call Forest. That being said it is my opinion there needs to be some serious QA training because I almost switched loan companies in the middle of this deal because of Kat Oriez. Forest stepped in and cooled things down but I am very unhappy with the way she handled this loan. She gave the insurance agent a wrong address and then worded it like it was her mistake that was holding us up. There was a bizarre form needed from my manager that I wasn't able to get that she indicated was needed by a certain date but when that date came up she decided to leave work early and kept me worrying all weekend that my loan was going to get declined and when she got back she said the dates were just made up by her to keep me motivated they weren't actual deadlines. I of course was furious. At the end of the day, I have a great house at a great deal and I am very happy with Rich, Forest, and the rest of the VU team. I love what you guys do for Veterans.
I am definitely recommending my veteran son to Veterans United (VU) to assist him with his home buying needs. From the initial phase of my home purchase, VU guided and assisted me throughout the process. I found the VU team to be very efficient and knowledgeable as to veterans qualifications. At no point did I find myself overwhelmed or frustrated with the process. Thank you for your professionalism and time.Airborne!
Love the loan team and the additional assistance with things such as insurance. The only hiccup was that I bundled auto with home reducing home insurance that was not reflected on final loan documents. Despite this, I still received a better rate through VU than I could searching on my own.
I will happily recommend Veterans United to my family and friends
I am writing to express my sincere gratitude for your outstanding assistance from my Veterans United Team! Throughout the process of securing my home loan, your dedication, expertise, and unwavering support have made this journey smooth and stress-free, and I am genuinely thankful for your efforts.Your timely responses to my numerous questions and concerns were immensely appreciated. You went above and beyond to address any issues that arose, always ensuring that I felt comfortable and confident with my choices. I will gladly recommend your services to anyone needing reliable and knowledgeable home loan representatives. Once again, thank you for everything you've done for me.
I wish you all the best.
Janaire
The overall experience was amazing! The whole team work was top notch. I don’t think it could have been a better experience. I would absolutely recommend their services. I would like to thank everyone for their hard work and dedication to excellence.
