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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

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348,202

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 348,202 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

4.5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend

Loan Officer: Chance Mullins

NMLS# 1247905

4.5 out of 5 Stars
Would Recommend

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

4.5 out of 5 Stars
Would Recommend

Loan Officer: Zach Harrison

NMLS# 1964072

2.5 out of 5 Stars

I felt communication was very bad at the end up the information gathering process. There were lots of neccessary documents that were needed and once procured needed revision or to be sent in a certain way costing time. Also steps in the process were not communicated properly. For example having to go throught Equifax for an expired debt should have been made clear in the beginning. When physical labor or phone calls could have handled and issue quickly it should have been done instead of relying on emails and faxes. This brought major stress to all parties. Please try to communicate these things better in the future.

Response from Veterans United

Thank you for this feedback Connie. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support. We understand how the home buying process can get stressful, especially for the first time. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team.

5 out of 5 Stars
James S. is Through the Roof!

From the bottom of my heart, thank you forever for making me a homeowner. Y'all are the G.O.A.T!

Loan Officer: Harris Giger

NMLS# 943094

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Bryan Kay was also great throughout the process. He kept in touch with me through calls and texts, and made sure that I had all of my paperwork taken care of. Thank you Bryan!

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Loan Officer: William Monsees

NMLS# 2093499

5 out of 5 Stars
Would Recommend

Thank you for the AMAZING work. Mason was a huge help and together with Josie, they were an amazing team. Thank you!!!!

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend

Veterans United makes the process of buying a home easy!

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

4.5 out of 5 Stars
Would Recommend

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Becker

NMLS# 1486502

5 out of 5 Stars
Would Recommend

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Thorough and concise process from start to finish. Jeff and his team were accesible and quick to respond to all inquiries.
I would definitely recommend to all friends and family.

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend

Derek has always been amazing and i would recommend him to any veteran that is trying to buy a home or refinance. He takes special care and works fast.

Loan Officer: Derek Flood-Lorber

NMLS# 984493

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Zack Schwartz

NMLS# 1956969

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

The people involved with us are just great. The VU family is what service is all about.

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Loan Officer: Lee Sattler

NMLS# 834004

More Reviews

See all 348,202 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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