N/A
Response from Veterans United
Richard, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful. Please reach out to us if you would like to discuss your experience further and review with our Client Advocate Team.
VU is an awesome asset for Veterans and strives to provide the best possible home buying experience. All the VU associates that I had contact with were genuinely invested in my purchase of a home for myself and my children. We got the house of our dreams and VU played a significant role in the process.
Again the best loan experience we have ever had, quick process easy to follow and understand the process. I would never go anywhere else!
My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!
Awesome organization! Great staff and teamwork!! Completely impressed with communication! I will add that expectation management can eliminate anxiety and increase excitement!!
Thanks to Veterans United I'm now a homeowner building equity.
.
If Veterans United was the only home loan help on earth, I would save 10 dollars a week to buy a house before I would use them again.
My realtor got paid for doing nothing. Unless you count not submitting our contract and delying our closing date 2 weeks right out of the gate. This was the sixth home I have purchasrd and was by far the worst experience ever. NEVER AGAIN!!
Response from Veterans United
Hi Tony, thank you for letting us know there may have been a preventable delay during your loan experience. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. It is important that we take time to research your comments and look for ways to prevent a similar situation down the road. If you would like to share more information please reach out to our Client Advocate team. We value your business and hope you enjoy your new home.
Everyone with VU is so very personable! I will recommend them to any veteran looking into purchasing a home.
Very like this experience could of been better overall.
Response from Veterans United
Hello Kadetria, thank you for taking time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team is availble to discuss your experience further so we may best serve clients like you in the future. Your comments will help in continuously improving our service. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
