The experience was 10/10 until we reached the closing date. Clint was incredible to work with and helped me out every step of the way. There was a miscommunication so my spouse on the mortgage despite her not being present at signing. We were supposed to close on a Friday afternoon and it took until the following Wednesday to resolve all of the paperwork. I couldn’t reach anyone on the team that Friday evening and when one of the team members responded to my realtor I was not included in the response or contacted by veterans united. It felt like the team didn’t know what options I wanted to go ahead with.
The closer insisted on my spouse waiving her homestead rights if she wasn’t on the title, but didn’t explain why it was necessary. The title attorney and her team were also confused because it was an unusual request.
I had an excellent experience working with my loan specialist by the name of Kelly Tolster; the whole team at Veterans United was great. They were patient, knowledgeable, and always willing to explain every step clearly. I never felt rushed or confused, and they made the entire process smooth and stress‑free. Their professionalism and kindness truly stood out. I’m very grateful for their help and would highly recommend them to anyone going through the VA loan process.
My realtor, Aretha, was great! The team at VU was great, just a little time problem at the end, but they got it done!
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
From start to finish this was a very professional process, great communication the entire time and was able to flow well with the changes that had to be made
Knowledgeable excellent communication A+.
Defenitly recommended!
Everything is cool, the freezer isn’t working right lol
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The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!
Jennifer and Dana on my team were amazing to work with. Very helpful with answering questions and keeping me updated. Very professional would highly recommend to anyone.
Anne,She was very attentive to what I needed for the purchase of my home. She communicated consistently and often to keep me informed of the process. I am very happy with the results.
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This has honestly been an extremely simplified process. I couldn’t be happier with the team and will absolutely do it again in the future.
I recommend Veterans United to anyone wanting to purchase a house. I had a great experience with Rusty Burney from beginning to end. It took me over a year to find the perfect house and Rusty kept in touch with me and resubmitted my paperwork to keep me in an active status while I was house shopping. I could not have asked for more or better service. I was pleasantly surprised that my loan is with Veterans United and not sold to another mortgage company. My wife and I are very grateful homeowners thanks to VU!!! YAY!! Thanks, Rusty & Team!!
Wei wei and Lisa helped us with more then needed and were always available for us
Best experience I’ve had with home buying process will do anything to get you to the finish line!!
