I would have preferred the entire TO DO list up front instead of piece meaning it. Everything was good though.
Love yall!!!
Veterans United was just seamless in their processing, it's like having a team working for me personally. It was a great experience thank you guys The Mitchells
This Team was amazing through out my process. I received information fast and was able to close on my house in time!Thank you Brett and Bridget for all you help!!
There were bumps in the whole process, but there are bumps no matter what. Maybe a little better communication, but even saying that is not really a red flag simply because everyone's situation is gonna be different because we all have different lives. Doing anything less than great would have been me not getting this house and I did so I will forever be grateful for my team of Bill,, Anna, and Sierra. Thank you from the bottom of my heart.
Anyone looking to purchase I HIGHLY recommend John Stockstill he is the man that gets the job done
I got closed in 17days!!!!
Thank you John we are enjoying our New Home. And I HIGHLY recommend John and his team!! They will take great care of you!!!
Whitney did an amazing job and made everything so easy and friendly.
This was the first time I got to use my VA benefits and the entire team was great! They were all knowledgeable and worked with urgency.
Poor overall experience. Way too many people involved, main person I was dealing with was on a plane during closing. Was promised 600-800 dollars at time of closing, but instead they ended up *trying* to bill me like $150 at time of closing. Also sent me a lot of HUD’s with incorrect numbers. I will not be recommending this lender to any of my veteran friends at all. I wish I would’ve used a different company.
Response from Veterans United
Hi Noah,
Thank you for sharing your feedback. I'm sorry to hear your experience didn't meet your expectations. I understand how frustrating it can be to work with multiple people throughout the loan process, especially during a critical time like closing.
I'm also sorry to hear about the confusion surrounding the closing figures and the concerns you had regarding the costs presented to you. Clear communication and accurate information are important, and I can understand why this experience left you disappointed.
I'd like the opportunity to learn more about what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United made our home-buying experience easy from start to finish. Our loan officers were always helpful, responsive, and kept us informed every step of the way. We’re incredibly grateful for all their hard work and for the thoughtful housewarming gift. Thank you for helping our family get into our new home!
Excellent customer service. Made the process easier for me and my family. We feel really happy and satisfied and will love to do business again. Thank you! Thank you Veterans United for the excellent service provided to me and my family, We are super happy and satisfied. Looking forward to doing business with you again. Thanks to my loan officer Terry Schoonover for helping me through the process and for making this process smooth and easy!!
To whom it May Concern, June 15, 2026
My wife Marjorie and I would like to Thank the staff of Veterans United Home Loan very much for accepting us to refinance our home mortgage through you. I was quite impressed to receive a txt call and email after filling out an online application from
MS Jen Huppert introducing herself to be the agent handling our application. we received and immediate quote on the same evening that same day and compared her quote with 3 other lenders. We like her quote because it gives us more breathing room from the old one, so we proceed to go forward with her. She was meticulous on her instructions, directions and guidance getting all our documents submitted correctly in a timely manner. She was very professional and new her job well, she has shown great tact and communicates very respectfully to myself and my wife which made us more comfortable with Veterans United. if we ever run into families and friends trying refinance their homes, we would gladly recommend Veterans United and contact MS Jen Huppert. A big Mahalo to VU.Semper Fidelis
MB Floresca USMC retire
