Ryan provided outstanding customer support from first contact through closing. Outstanding service provided throughout the entire process. Thank you!
Brig General Bill Shawver
Dan Davis & Roxanne Helkema were of great assistance in the loan process. They returned our calls promptly and make the process easy. Whenever there was a problem they took care of it immediately. We would definitely recommend VUHL to our friends and relatives.
Breck was AWESOME!! She was always confidant and professional. I had my doubts about wether or not I was going to be able to get a loan. I talked to three or four other banks and none of them wanted to deal with me. I was worried that with my other mortgages and unique situation I wouldnt be able to get a home for my family. From the first conversation I had with Breck she told me to trust in her. She told me she would get it done. Through all the difficulties she came through for us! Breck was always available to talk and answer questions. She even gave me her cell phone number! It was so reassuring to know that at any time I could count on her to help me along in the extensive process of getting a home loan. Veterans United is extremely fortunate to have Breck! I've already recommended her to friends and family. She was dedicated to mission success and came through with flying colors! I'd go to war with her any time!! You gave my family a home. THANK YOU BRECK FRERKING!
Brent Schultz, our VA Loans Specialist, was an absolute pleasure to work with. He was very friendly & professional, and he did an excellent job keeping us informed at all times. This process of buying a home would not have been nearly as painless without the help of Brent, and I am very impressed with Veterans United Home Loans as a whole. I'm so happy we went through this company; my experience could not have been better. Thank you! =)
Michelle Modtland was our Loan Officer and we greatly enjoyed working with her! Michelle was very knowledgeable and easy to work with. She was very happy to answer any and all of our questions. Michelle was efficient in her responses to us and we never worried because we knew Michelle was taking good care of us! She is a great representative for the VA!!!
Very helpful in the loan process. If I had any questions they were quick to get back to me.
Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.Get a Quote Today!
All I can say is Donna Roof is the best, Thanks to all of you and we are very happy and satisfied. Again thanks for an outstanding job.
Jon McCarthy was an amazing loan officer. He handled all my questions and kept me consistently updated with the status of my loan. Especially given the complex nature (i.e. having to renegotiate after a low va appraiser), Jon was able to overcome a 2+ month fiasco and deliver a quick and successful closing. He was courteous, professional, and handled my incessant calls for updates. Sorry if I was obnoxious Jon!
The only thing that would have been helpful would have been to clearly define on the front end of the process before i even selected a home exactly what items, example (Home Inspection, land Survey, VA appraisal etc..) I should expect to pay out of pocket before closing. Other than that Luke did a great job and was extremely helpful and quick to answer any questions as they arose...
Mrs. Matlack and every person involved made the process of saving money easy! Thank you!
Courteous and professional - Excellent experience from application to closing.
Clearer communication earlier in the process between your appraisers and the underwriters is needed. This was one of the major headaches during my loan process -- the appraiser assigned value to outbuildings with no value. When the underwriter noted this, further inspections were required which delayed the closing date.
Closing with Veterans United awesome experience!
We Had a little bump in the process, but we worked throught it. The service provided was top grade.
The loan process went quite smoothly. I started with with a simple
Question about Pre Qualifying, received a packet in a couple of days.
Befor I knew it I was searching for a house . That's the part that took longer.
Once I found my future house the rest went through with only a few delays .
The appraiser st first told us that utilities need not be on. This being a HUD
Home I had to get approved from them. There was a ten day waiting period
For the Gas company then a second apraisel needed to be set up. That
Second apraisel could have been avoided, and time saved simple by making
Sure the appraisers make it clear that all utilities be on prior to appraising .
After that glitch was corrected , smooth saling.
Casey was verry helpfull and always available when I had questions
About some of the forms I needed to complete. Between phone calls and E-Mail
We were able to communicate constantly
George Hernandez, new home owner.
Being a first time home buyer, I was already informed that the process was going to somewhat strenuous and it was. In the beginning the communication with my loan officer was great but somehow towards the end of the process, I feel like I lost him to certain degree. The communication feel short, things were missed and the guidance wasn't there. I'm sure with the market going back up his plate was probably full. I will say that he felt my unsatisfactory and started to be more attentive, along with the other reps, which were great and he alway remained professional. After all was said, I would recommend Veterans United to others and I'm happy that the process is over and that Veterans help me with the purchase of my beautiful home. Thank you!
Mark and team are the best! As a team they never gave up, patience, helpful, very knowledgeable, kind, respectful, professional, and awsomeeeeeee! Good help is truly hard to find, so managers & supervisors above Mark you have the prefect team in hand, DON'T LOSE IT! REALLY
Andy was extremely proactive in helping us through the process. He had an answer for every concern, was able to anticipate any hiccups, AND execute within our timeframe.
When I first started the loan process I was very skeptical. There are so many companies that prey on veterans specifically, especially those looking to purchase a home. From the moment I first spoke to Kayla Prewitt I knew I had come to the right place. Kayla's knowledge, professionalism and transparency immediately put me at ease and built a foundation of confidence.
This being my first home purchase, I knew nothing of the loan process. Kayla was always available to promptly and accurately answer any and all questions I had. I always felt that I was a top priority on her schedule. Kayla is a credit not only to her position but to Veterans United as a whole. My wife and I are ecstatic about starting this new chapter in our life and we will be forever thankful to Veterans United and Kayla for making it such an enjoyable process.