Wow, Suzanne was fantastic! We spoke to many lenders before starting the process, but when we spoke to Suzanne at Veterans United, we knew that we could stop shopping for a lender and loan officer. Many times finding a great lender is more difficult than finding a home, but Suzanne made the entire process smooth allowing us to really focus on the home that we needed for our family. Thanks for everything!!!
The Armstrong Family
great service and Lance was very easy to get hold of - always was available. Walked us thru every step of the way and worked out all the stumbling blocks along the way.
Only suggestion I had and wished we would have asked sooner about it was to have 60 days lock in rates rather than 30 days. That way, any delays would not make a customer loose their rates.
Yes, we would use them again if we would ever be in the market.
While there were some issues with the overall experience that are probably going to end up costing me thousands of dollars over the life of the loan, I do feel like the primary loan officer--Steve Kincheloe--did an oustanding job.
Brian Jahnsen, our loan officer, was very helpful and accommodating from the very beginning of our request to refinance our home. He explained everything clearly to our satisfaction and was very patient with me when I needed further explanation on particular issues. H always was ready and willing to answer any and all questions as they came up throughout the course of the refinancing process. My wife and I were also quite impressed with Stefanie Cade who joined Brian in bringing our home refinancing to a successful close. She was as kind and patient and helpful as Brian in dealing with our closing issues. I would highly and enthusiastically recommend Veterans United Home Loans and the team of Brian and Stefanie to anyone seeking to refinance their home. Thank you all for bringing what could have otherwise been a very stressful situation to a pleasant and successful conclusion.
Every communication was professional, prompt and thorough. Tony was very clear about all requested information and provided complete explanations when I had questions. Very pleased.
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Billy and his team made it clear from the get go that they were willing to go the extra mile to work with me to find solutions to any issues that arose during the underwriting and closing process. I am grateful for the level of care I received as a customer, and will definitely refer any friend or family his way.
Matt McDaniel and his team were amazing through the entire process. We were first time home buyers in a somewhat unique situation and he did everything he could to be our advocate and make it work! He was honest with us the entire way and didn't sugar coat things. He was very realistic and informative. We can tell he knows what he is doing. Matt & his team were fabulous!!! We have been and will always recommend VU to all of our military friends and family!
Ryan Cannon was very helpful in making this be a smooth situation for me and my family. His expertise and wisdom helped guide me through this process expeditiously and I'm thankful for his service. He kept me up to date with everthing that was going on and I will recommend him to my military friends and family for doing an awesome job.
I contacted Veterans United Home Loans through e-mail from an ad I found regarding refinancing for veterans. David French contacted us almost immediately and the process from beginning to end was very easy, very fast, and not stressful at all. My husband and I were very pleased with the services provided by David French.
Ben and his team. We're great , the experience was wonderful . Everybody was glad to help and answer any questions
Nick was a great professional throughout my process of purchasing a home. I would recommend him to anyone buying a new place. Give him a raise.
Nate reeves did an awesome job with our loan! He answered all our questions very quickly and kept our fears of going through another refinance process. He did exceptional and I would recommend him to anyone looking to do a loan! Thank you so much!
Mark Dischert and his team were amazing during our home buying process. My family was in the middle of a PCS move and had a lot to worry about. With Mark, the one thing that we did not have to worry about was how our home buying process was going. Very professional team and we are extremely satisfied with our experience.
At the end of the day the Branch Manager stepped in and did the right thing by honoring the signed documents that were forwarded to us. For that I am truly grateful. The Loan Officer also stepped up when she took full responsibility for what was obviously failures by here subordinates. She made no excuses and never tried to deflect any of the responsibility. I think this speaks volumes to her integrity and defines the type of person she is. There is no doubt in my mind that she will take a lot of valuable knowledge from this process and will make her a much better leader and loan officer going forward.
Overall, I think Daniel did well but I would also say that there is room for improvement in everyone. For him specifically it would have been nice to understand the different costs I would have to pay at closing with more advance notice instead of a day telling me how much I need to bring to closing. It doesn't help with budgets in place and also doesn't help when I am told a week prior that I will be receiving money at closing and then the day of telling me I will be paying over 800 dollars.
Everything was perfect! My wife and I could not be happier with our experience with VUHL. Adams work was above reproach!