Up until the last few days, this felt like a completely by-the-numbers interaction. Response time was not ideal, and I never felt like the team was really working in my best interests other than to try to just push the deal through and finish the process. I'm sure they will have plenty of excuses and things they will point at to disagree with this, but the fact remains that nothing was ever done that wouldn't have been done by any other lender with a checklist of to-do's that would make me think that a score for exceptional service (something that would set them apart from any other lender) was in order. Everyone on my end felt like we were just a number to these people. In fact many on my side felt that a 5 might be too high... but if I'm being honest, they did their base job to get my loan through for the house... no more, no less, and that's a 5 (well, really a 5.5, but you don't give that option) in my book.
Response from Veterans United
Hi Paul, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
Thanks for being there!
Nathan Bitner is the best loan officer I could recommend. He is knowledgeable, patient, kind, and works as hard as he can to get the right answers and to make sure you are taken care of. I will recommend him to anyone that is buying a home.
The team that helped me was great. I'm thankful for everything that they have done for my family and I. I do however think that the closing documents that VU uses we unclear and complicated. I have bought and sold 3 houses, so it wasn't that I was unfamiliar. In addition, the paralegal at the law firm we closed at said it was overly complicated for them too. Finally, there was a mistake made on the taxes that increased the closing costs a lot. I asked about it and Alberta did an inquiry which ultimately got fixed. I do wonder how many other mistake happen that go un noticed.
Veterans United is the best home buying business in the game. The level of service I was provided through Veterans United is unmatched.
Ready to see for yourself?
Experience first-hand why 353,615 homeowners give us a perfect score!
The entire process flew by and was so easy. Thank you!
Derek was outstanding! I highly recommend!
Veterans United Home Loans was recommended to me and now I know why! Alec Garbs and Veterans United Home Loans exceeded my expectations! I thought this process would be very tedious, unorganized and aggressive. However, Alec was thoughtful, considerate, patient, knowledgeable and affable! His timeliness and attentiveness was the reason for my seamless process. Alec was everything I needed and more and was the key player in my successful and timely closing date.
Everyone on our team was fantastic! The communication was excellent and they were always there when we had a question. This is our second time with veterans United and I would highly recommend.
The team was good but some how it take long when and it cost me a little more money
Ready to see for yourself?
Experience first-hand why 353,615 homeowners give us a perfect score!
Nathan, Dustin, and the Team did an amazing job throughout the entire process. Didn’t realize buying a house was so easy! Thank you for all the help!
This is our second time working with Fahad and is team. We would definitely recommend them Without any hesitation. And as always they did an excellent job. Thank you guys for all the hard work.
Alsie & Atasha Guidry
The application is an online process and the personal at Veterans United will do their professional best to approve you and get you into your future home. Apply ! Apply! Apply.
The team at Veterans United have again taken the loan process and made it so simple. Everything that was presented upfront is exactly how the process went from beginning to closing. Even at closing they sent a notary to our house and signing process was done in 15 minutes.We have bought and sold 3 homes but none were as good, quick, and easy as Veterans United!!
