Everyone very professional and curious. I'm very pleased with everyone l worked with during the course this journey. Any questions or concerns l has were addressed promptly and to my satisfaction. The entire team was just fantastic. I would highly recommend VA HOME LOANS to any veteran who is considering buying a home
My experience from beginning to end was made simpler and better because of my loan team. My team was great they explained and walked me through each step and kept me encouraged.
Patience is a big deal, simple answers where given and if they didn't know they said it and got the right person with the answer.
From beginning to the bitter end this group of people will do everything in their power to make sure you find the home you want. They are such a fantastic group of people and I will recommend them until the end of time.
We had some ups and downs throughout the process. Some on my end. I’m just thankful that they kept working on things to make everything come together.
I am not a fan of you immediately selling my loan. I will be telling people to find a company that actually wants them to be their costumer. You do not fully communicate as you should.. I should have went with USAA...
Response from Veterans United
Hey Jesse,
I can understand why it was disappointing to see your loan transferred so soon after closing. I know it can feel like you’re being handed off, but please know you’re still very much part of the Veterans United family. Loan transfers are a normal part of how mortgage servicing works, but that doesn’t change how much we value you and your experience with us.
I’m sorry if our communication during that process left you feeling unheard. That’s not the experience we want for any of our borrowers. I’d really like my advocates to have the chance to look into what happened and see if there’s anything we can do to make things right. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’ll get back to you as soon as possible if you reach out after hours.
Great people too have working for you
Helped with every question I had no matter how many questions there were. Worked with me diligently for months from beginning to the end.
Answer all my crazy questions and concerns.
The team at Veterans United go above and beyond b the call of duty to deliver exceptional service. I would not only recommend them but will use them again in the future.
The loan team I was given were fantastic. They communicated early and often, and were not only competent, but also personable.
Blake and Nick made the process easy and were a pleasure to work with.
