As easy as it gets
My experience from beginning to end was made simpler and better because of my loan team. My team was great they explained and walked me through each step and kept me encouraged.
This is my second home I’ve bought with veterans united and my team was great. I had issues with the well inspection. It was extremely frustrating and they knew I have PTSD and they were extremely sensitive to my emotions and kept me focused.
The loan process went incredibly fast. Veterans United was able to do what other banks couldn't do for different buyers.
You guys were at times hard to get a hold of but y’all came through for me!
Everyone on the team was awesome.
Veterans United has taken great care of me through the years. Kelsey is great.
This last time was not at all a Streamline.Refinance. it took six or seven weeks instead of the usual two or three with no explanation. We kept having to esign documents that had inaccurate numbers for absolutely no reason. This type of transaction should not have cost me over $11K. I was very disappointed this time but will give them another chance in the future because of the past treatment, and they also have taken great care of my daughter, who is in the coast.Guard. Definitely recommend.
Response from Veterans United
Hey Michael,
I really appreciate you sharing your experience and for trusting us over the years. I’m so glad to hear that Kelsey has taken great care of you and your family, but I’m sorry that this most recent refinance didn’t meet the expectations set by your past experiences. I can understand how disappointing it must have been to see inaccurate documents and unexpected costs along the way.
We want every refinance to be as smooth and transparent as possible, and your feedback helps us see where we can do better to make sure that happens. I’m grateful that you’re willing to give us another chance, and we’d really like to review what happened here to provide some clarity. My Client Advocate team would be glad to connect with you at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
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Elizabeth and her team lessened the stress of the loan process. The team worked in unison which resulted in a flawless result and so much easier than what I had initially anticipated. Throughout the process, I received nothing but kindness, understanding and support. They went above and beyond my expectations, for which I am truly grateful.
The recommendation for the realtor was spot on. All-in-all everyone was personable, caring and awesome!
It is a good and best one
From beginning to the bitter end this group of people will do everything in their power to make sure you find the home you want. They are such a fantastic group of people and I will recommend them until the end of time.
You're the best they are nothing less then the best
You guys were awesome and very friendly as well
GREAT,SUPER etc.!!!!
Process was very smooth thanks to Veterans United. I would 100% recommend to anyone! They are seriously the best!
The whole team was outstanding from beginning to end
The team at Veterans United go above and beyond b the call of duty to deliver exceptional service. I would not only recommend them but will use them again in the future.
Everything was quick and smooth outstanding to work with
I loved working with Mike Rahmoeller and the Veterans United Team. Mike Iwas exceptionally communicative and helped me through some of the challenges I had.
