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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

429,720

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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3
2
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Showing all 429,720 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

My wife and I highly recommend Veterans United and will definitely be passing on our recommendation to any friends and family who are looking to purchase a new home.

headshot image of Tony Meis

Loan Officer: Tony Meis

NMLS# 1044957

5 out of 5 Stars
Would Recommend

This experience was a lot faster and easier than I ever thought. Veterans United really helped me every step of the way. They honestly went above and beyond to help me get my house. Don't hesitate to give them a try!

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

4 out of 5 Stars
Would Recommend

Great team I worked with, very attentive and connected. Feeling good coming out of closing. I believe I have a solid team that has my back.

headshot image of Erik Stirens

Loan Officer: Erik Stirens

NMLS# 2103998

5 out of 5 Stars
Would Recommend

Amanda and her team were excellent. Their communication, understanding of my need to get a home as soon as possible, and fast work to close on the house made for a really enjoyable first home buying experience.

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars
Would Recommend
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Brittany and Kristine were amazing as well as Josh! Every single person I’ve ever dealt with at Veterans United has been incredible! You make HOPE come to life!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Veterans United is the best home buying experience that I’ve ever had, never have I ever had so many informative people catering to all my needs at once and was always patient with what I would consider to be many annoying questions haha! I would 1000% recommend Veterans United.

headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend

Veterans United made our home buying experience a breeze. We made an offer on our house and closed within 30 days. We are very thankful for the team we had working with us.

headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend

Everyone who assisted us was amazing. We had a little different of a situation when it came to home buying and everyone did everything they could to make it seamless. We also had a death in the family during this process which put more road bumps and they were so great. Even sent a plant as a condolences and it meant the world.

headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

1 out of 5 Stars

Response from Veterans United

Thank you for taking the time complete your survey. We are always looking for new ways to improve our service. Based on your overall rating, please let us know if anything could have been handled better for you. If willing and able, please do connect with out Client Advocate team. We will use your comments to further our ability to help every customer get to the closing table as quickly as possible.

5 out of 5 Stars
Would Recommend
headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

3.5 out of 5 Stars
Would Recommend
headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
Would Recommend
headshot image of Ashton Zeigler

Loan Officer: Ashton Zeigler

NMLS# 1117978

5 out of 5 Stars
Would Recommend
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend

They helped us so much made so easy

headshot image of Reece Bader

Loan Officer: Reece Bader

NMLS# 1925945

5 out of 5 Stars
Would Recommend
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

5 out of 5 Stars
Would Recommend
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

4.5 out of 5 Stars
Would Recommend
headshot image of Tanner Fennewald

Loan Officer: Tanner Fennewald

NMLS# 2252283

5 out of 5 Stars
Would Recommend
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend

We can't say enough about how "locked on" Harry and his team were during the process for us to purchase our dream home! While we dealt mostly with Harry specifically, it was evident that he had a team of professionals supporting his interactions with us - the entire experience went very smoothly for us and we were able to close very quickly. We can't imagine using another team to buy our dream home, especially during such historically unprecedented economic times! Truly a group of committed professionals!

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend

They were so helpful in my first home buying process, they answered every question and concern I had. Very respectful and helpful!

headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

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4.5 out of 5 Stars
Would Recommend
headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

4 out of 5 Stars
Would Recommend
headshot image of Collin Ward

Loan Officer: Collin Ward

NMLS# 1520164

5 out of 5 Stars
Would Recommend
headshot image of Joshua Stockton

Loan Officer: Joshua Stockton

NMLS# 1737398

5 out of 5 Stars
Would Recommend

Anne and her team were amazing. It was not a simple loan. But anew jake and Jaclyn were outstanding!!

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Top notch company and the tam I had was outstanding. The true meaning of customer service and loyalty.

headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend
headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

I recently had the privilege of working with an extraordinary team at Veterans United, led by the dynamic trio of Harry, Kayle, and Chris. From the very beginning, their professionalism, dedication, and remarkable skills transformed what could have been a daunting loan process into a seamless and enjoyable journey.
Let's start with Harry, our loan officer, whose military background shone through in every aspect of his work. His discipline, precision, and unwavering commitment to excellence were evident in every interaction. Harry's military experience truly set him apart, as he approached each step of the loan process with meticulous attention to detail and a strategic mindset. He not only understood the complexities of the financial landscape but also possessed the unique ability to translate his military discipline into a financial context. This combination made him not just a loan officer, but a trusted ally who ensured I understood every facet of the loan, empowering me to make informed decisions.
Working alongside Harry was the exceptional loan coordinator, Kayle. Her impeccable organizational skills and proactive communication transformed what could have been a confusing process into a seamless journey. Kayle's dedication to keeping all parties informed, her lightning-fast responsiveness, and her ability to anticipate potential roadblocks were simply remarkable. She made me feel like I was her top priority, and her warm and friendly demeanor turned what could have been a stressful experience into a collaborative partnership.
Completing this extraordinary team was Chris, the loan specialist, whose expertise was nothing short of astounding. Chris's in-depth knowledge of financial intricacies left no question unanswered, and his ability to explain complex concepts in simple terms was truly commendable. It was evident that Chris was not just there to close a deal, but to ensure that I felt completely confident and comfortable throughout the entire process.
What truly set this team apart was their seamless collaboration. Harry's leadership, Kayle's coordination, and Chris's expertise blended together perfectly, creating an environment of trust, transparency, and genuine care.
In conclusion, my experience with Harry, Kayle, and Chris at Veterans United was nothing short of exceptional. Their individual talents, when combined, created a powerhouse of efficiency, knowledge, and warmth. Harry's military experience added a unique dimension of precision and dedication, while Kayle's organization and Chris's expertise made the loan process an absolute pleasure. If you're looking for a team that goes above and beyond to make your dreams a reality, look no further. I wholeheartedly give them my highest recommendation and five well-deserved stars!

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

4.5 out of 5 Stars
Would Recommend

Our only issue came in the form of Mr. Pierson. Other than his form of unprofessional degradation, we had a smooth transition into our new home!
Thank you all so much for a terrific experience!!
P. S. Mr. Crayton was an amazing help and the original contact we had. We would not have gotten this far without his support and genuinely kind advice. I had been in contact with him a few months before we even started the process. A big shout out to him and his professional mentorship! 10/10 for Mr. Crayton Crawford!!!!

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

More Reviews

See all 429,720 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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