Chase and Deena were amazing to work with. They were patient in helping explain everything and really had our best interest at every turn. It’s great to know some people still believe in good customer service.
Veterans United was great to work with! The process was very easy. The faster you get the items they request the faster the process works. I would definitely use them again in the future. I highly recommend them! Ashton Graf was awesome!! She made the entire home buying process less stressful and easy to understand. She went above and beyond what she had to. I have recommended her and Veterans United to every one of my friends who are veterans.
The team I had going through my process was crazy amazing!! Heather & Mike, Jayden, Melanie, and Phoebe. I just want to show gratitude and Thanks. 🙏🏾
The process was painless and everyone involved was incredibly helpful
My loan team was awesome AGAIN! I was so excited to be working with Nick and Anna again, they got everything handled for me perfectly. Amazing team work, communication and commitment! Thank you guys for getting me into my dream house!
Easy to work with, informative, and works great for veterans.
Working with Colin Park and his team at VeteransUnited was an awesome experience. After visiting many homes, my wife and I finally found the home we wanted. Colin was there throughout our whole home buying journey and made the process easy. Today I am a proud veteran home owner. I am glad I chose VeteransUnited!
Christopher was outstanding and made this seamless. It went exactly as planned.
Your team was amazing and got me through my first house purchased. I also appreciate all you guys hard work and making me understand how easy this process was again thank you.
Nicole Barber was so incredible. She answered calls for us even though we were in Alaska and there was a huge time difference. She was personable and friendly and super knowledgeable. Very grateful we got to work with her. She helped so much on the home buying process.
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Great! Charlie is great. Made the process easy and understandable.
Very professional, yet friendly. Matt and his team were able to assist us and explain everything to us so we could comprehend the home buying process.
The VU team was awesome. During our journey to buying our first forever home ever, I did not hear any words of negativity, they only had solutions to every bump along the journey. We had an awesome flow of communication, I always knew ahead of time what to expect. Once we decided on our forever home, everything fell into place flawlessly. We are very happy and satisfied new homeowners. Thank you Veterans United!!
Veteran’s United has provided the best rates and services for home purchases and refinancing available. I’ve appreciated their honesty and quick responses to questions that make the process go smoothly and expeditiously.
Zach and his team were tremendously helpful and made the buying experience seamless.
I have to go half score this time. No one once told me Hey turn off your auto pay or your gonna have to wait weeks for your mortgage check. I would have thought the company who owns the autopay could also stop it seeing that there the ones who also did the refinance.
Response from Veterans United
Hi Joshua,
I’m really sorry for the frustration you ran into here. Not being told to turn off autopay and then having to wait weeks for a refund is understandably upsetting, especially during a refinance when timing and clarity matter so much.
I can see why you’d expect that to be handled or at least clearly communicated, and it’s disappointing that didn’t happen. Situations like this should be explained upfront so there are no surprises.
I’d like the opportunity to look into what happened and help get you some clarity. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
