Ty Reese and his team are incredibly awesome. They helped me to rebuild my credit score, guiding me to a successful ownership. Much appreciate!
Ben and his team are the best to work with
Veterans United made so simple to upload documents through their app. I thought the process was going to be more complicated, but they communicate communicated with me very well. I spoke to them at least once a day. Everything was great.
Just closed and ready to move in. The staff a Veterans United Home Loans were so patient and helpful. It was a wonderful experience.
I never dreamt it would be so easy to get through this process. The transparency of the process and timeliness of communication of what they needed is unparalleled.
Veterans United had our back every step of the process! Corey and his team did a phenomenal job with our home loan. They made the process as easy as possible and communicated every step of the way! They were always available if we had any questions and never made the conversation feel rushed. This wasn’t just business to them, it was personal.
The communication throughout our mortgage process was consistently poor, and our Loan Officer did not stay on top of critical details. Several times, he simply “forgot” to tell us important information—such as needing an additional $3,400 in “rainy day” funds beyond closing costs.We also had repairs required by the lender outside of the appraisal, which he failed to disclose until the last minute. This caused our closing to be delayed by almost a week. We traveled 600 miles (one way) to complete the initial repairs, and despite asking multiple times for a full list of what was needed, we never received one. After my husband returned home, we were told—just two days before closing—that additional painting was required.It took four days just to get a clear answer about what was needed for the loan to be funded. During that time, I had already wired the closing costs and signed all the closing documents. I had asked directly for wire instructions days earlier, yet I received a text later acting as if we had never discussed it. When I reminded him that we had, he blamed memory issues on PTSD.The entire team seemed disorganized and rarely on the same page. The process ended up costing us far more money than it should have, and the communication was extremely frustrating. Our Loan Officer always had an excuse, and during only our second conversation, he became aggressive and noticeably unstable.This home was meant for my daughter, and the experience was far more stressful than it needed to be.If you want to have a video and our story for your Facebook marketing, I am happy to share our journey.
Response from Veterans United
Hey Aubrey,
Thank you for taking the time to share everything that happened. I’m really sorry to hear how confusing and stressful this process was for you and your family. You should have had clear information, consistent communication, and a full picture of what was needed long before closing, and it’s upsetting to hear how many details were missed or shared at the last minute. Having repairs added unexpectedly, traveling such a long distance, and still not getting direct answers would have been incredibly frustrating for anyone.
It’s especially concerning to hear how long it took to get clarity about what was required for your loan to move forward, and how you felt caught in the middle after already wiring funds and signing documents. The back-and-forth, the delays, and the feeling that you couldn’t rely on the information you were given made an already meaningful purchase much harder than it needed to be. When this home was meant for your daughter, I can only imagine how much more personal and challenging that stress felt.
I’d really like the chance for my advocate team to look deeper into what happened and understand the full situation from your perspective. If you’re open to talking, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can go through your concerns together.
Everyone we had the pleasure to work with was knowledgeable, patient, and kind. Our home buying experience was made so easy and enjoyable. Rachel Bruce and everyone at VU made our journey so easy and enjoyable. As first-time homebuyers, we very nervous but it was such a breeze.
Overall a great experience. Did not enjoy when I was passed off to a the Jack guy. Sense of arrogance and made me hate this process even more. When I asked questions, I was given the same instructions that were in the to do list word for word. Hope to never work with him again.
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I rated a 10: very happy with JB, Jaclyn and Madeline (?) as my team. The process to finalize a VA line is daunting! The approval to qualify was pretty simple. The process to finally get across the finish line was almost too much!
Using my VA loan for the first time on buying my first home put a lot of questions in my head, but having the app I was able to have all my questions answered quickly.
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Great rates! My closing company said my rate was the lowest they had seen. Very friendly and courteous staff. Although I didn’t really need it, the concierge service is great to offer as well to help with finding local utilities and services. My loan officer Dustin kept me informed and was always available and quick to return calls.
The “To Do” list is easy to use to upload documents.
Would highly recommend.
The amount of care you give customers is beyond great.😄
