Would have been a 10 but a small mistake was made they admitted to it and compensated for it
Mike Wilson, our loan officer along with his professional team, was always very responsive, patient with our questions (Lol, we had a lot), and understanding. One word to describe Mike Wilson would be outstanding! He did exactly what he promised. And that was to get my wife and me, into our brand new home as quickly and as smoothly as possible. We are blessed to say that our experience with Veterans United has been nothing but amazing. We could not have asked for a better group of individuals to help us with our home buying purchase. #ProudVeteranhomeowner
I really appreciate the "Team Approach" to getting things done!
Sometimes there were too many people
Involved with the loan, and it got very confusing who to contact...., but Emmy did take the lead
Seamless process, excellent communication
Everything was smooth and guided, just had a hiccup on the signing
This was the worst homebuying experience I have ever had. Jason Crone single handedly cost me an unexpected $10k in closing costs because he failed to heed my questions regarding appraisal. It took me going to the CEO just to close on time. Which, by the way, they waited 48 hrs before we closed and told us we needed an additional $10k because of ltv. Do business with anyone but this company. If the word FUBAR and SNAFU sound familiar, its what this company bases their principles upon. Even the director of client relations was of no help. Run far away from this dumpster fire
Response from Veterans United
Hi Jeremy,
I'm sorry to hear how frustrating and disappointing your homebuying experience was. I understand how upsetting it can be to encounter unexpected changes and added stress so close to closing, especially after working toward such an important milestone. It's clear this experience fell far short of your expectations.
I'd like the opportunity to learn more about your concerns and review your experience with you directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Steven and the whole team were wonderful! Steven was so caring and responsive; really quick to answer all our questions. I will recommend him to anyone I know who plans to purchase a home. Thank you so much for everything, Steve! 🙏🏽😊
As a first-time home buyer, I had no idea what to expect. Jon and his team were great at walking me through the process. They acted quickly when I was forced to push back my closing due to a COVID19 related illness. Jon, you're the best!
Kris answers his phone.
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Jimmie Draper made ALL the difference in the world. He’s top tier all the Way.
My loan officer and his assistant were incredible together. I could not have had anyone better.
Veterans United made our first time home buying experience amazing! They were very helpful and made the process easy!
Outstanding experience start to finish. The VU team was professional and responsive. Bennett was very helpful. It was a pleasure working with him. If we buy another home we will reach out to VU first.
Veterans United was the first and only lender I reached out to and I'm glad I did. They stayed in constant communication with me, I never felt like I was figuring things out on my own. My initial preapproval wasn't what I wanted and they explained to me what I needed to do to be preapproved for a higher amount. Great customer service, will be referring any veterans I know to them.
Communication could be better.
Amy and Melany have been such a wonderful team and made this so easy for me. I’ve purchased and sold homes before but it’s never been this easy and stress free!!! Thank you!!!!
Tyler and his entire team have been more than awesome! I would recommend them over and over again. Thank you for all you have done for us!!
