Just refinanced with VU - the experience was outstanding! Absolutely, no complaints! VU handled my original mortgage. When I saw an opportunity to refi, I shopped around but could not find a company that was better than VU. Others "fast talked" and promised great rates, but there was always something hidden in the numbers. They were not up front, detailed, and honest like VU. VU even went the extra mile to assist with retitling my home in my family trust. These folks are the "real deal"! They understand that they get more business by being honest, professional, and fair to Vets.
I got such an awesome team that really put in the workforce, answered all my questions, and helped me secure my first home. Feeling truly blessed to have Veterans United.
Everybody who helped me were awesome. Every question I had or help that I needed, they were there to help the process go as smooth as possible
Haley and Mirza were absolutely amazing. Stayed in touch throughout the process and made it so seamless. I was able to do the entire process on my phone, it was that simple
I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.
I had a friend whom I was stationed with recommended to use Veterans United to purchase a home. Right away I started using this application, easily able to upload documents and be able to review all tasks needed in order to not only see my approval rate. Also be able to access my documents to read and download.
I thought the team did extremely well. They were in contact and always followed up on outstanding request. They also kept me informed and on top of responsibilities. They made sure everything was done correctly. I am thankful for that.
Jamie was great. He held my hand through everything. I got frustrated once , but he did what was necessary to get us through it. Thank you Jamie for your hard work. We are done and I have no regrets.
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very helpful, great people to work with
Worked with Jeff last 3 home purchases and always has given me the best services. He isn’t just a loan officer he is like family to us. Thank you Jeff for everything you have done for our family
Working with Veterans United was such a huge blessing! I got introduced to Ryan back in May when initially trying to pre-approve for a home. I was in the process of moving back home due to the pandemic so I was jobless and without a steady income. The only income I had was disability and at the time it wasn’t enough to qualify. Ryan told me what I needed to qualify and within weeks (nothing but God!) I was at 100% disability. This and only this allowed me to pre-qualify. Ryan was with me the whole time. He told me about my credit and what to do to maintain the score. His team of people was great and held my hand. Sidebar: This is my first home and though it’s a blessing to receive disability, I had to go through some things to be awarded it. Nevertheless, a furloughed job, living with my parents, and collecting unemployment for close to a year was all worth the wait of walking into a newly built home. Thank you, Ryan and your awesome team for giving me a place of refuge and peace.
Bennett and his team are great. If I know a veteran looking to buy a home I will send them Bennett’s way. They make you feel like family.
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Danny was a superstar and just all around awesome!! He and his team went above and beyond when it came to assisting us with the purchase of our home. Alyssa and Keagen were great with underwriting and keeping me updated on the status. From start to finish the team worked together to get us to the end. Danny was honest and upfront from the start and I loved my overall experience 😊
Had a few twists and turns, during the loan process, a lot of questions regarding VA loan applications and possible VA loan bylaws regarding getting a VA loan while having an existing VA and also learning about an IRRRL loan for Veterans. But I’m sure everyone at Veterans United will never forget helping me with my loan. Thanks Chris and Mason hopefully you have a few easy loan applications. You guys are great hopefully we can all remember never quit or give up on others.Regards,Lawrence L Sowers
I strongly recommend Veterans United to any veteran looking to purchase a home with a VA loan. VU will walk you through every step in the process. They truly think of everything and make the process as efficient as possible.
Would and have been telling everyone about my great experience with Veterans United
Paul has been with us waiting very patiently as we navigated our home search. Then when we thought we had found the “one” and it fell through, Paul was there again, reassuring us that everything would be fine.
We finally found the “one” and Paul and his team were extremely helpful in streamlining the process to fit our needs.
I would definitely recommend Paul and his team to do all the heavy lifting for you and your family in all your home shopping needs for us veterans!
No personal touch.The communication got better in the end
Response from Veterans United
Hi Keith,
I appreciate you sharing this. I’m sorry the experience felt impersonal at first, that’s not the level of care we aim to provide. I’m glad communication improved along the way, but I understand how important it is to feel supported from the very beginning. Your feedback helps us do better.
If you’re open to it, I’d like to learn more about your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
