Very friendly and very timely in every aspect of the loan/home process. I am very pleased with VU's performance.
I realize that my experience may be typical of those working through a refinance for the first time especially considering our economic climate. However, if VUHL's mission is to provide a personal experience . . . you missed the mark. My husband and I felt like another number in your system and not a valued customer.
The refinance was short, cheap, and easy for me.
I had a real good experience working with Veterans United, because of the accelerated loan approval required by my unique set of circumstances.
I didn't really deal with anyone from the management team. However, Todd was very diligent and helpful answering questions. He also ensured that I was aware of the things going on with the entire process.
Lee was very professional and helpful throughout the entire process. Any little problem or question we had, he was on it.
The People of VUHL's are the best and go NOT Only the Extra step BUT run the extra Miles needed to assure Success to the troops and their Families!!!!
The pepole at VU were polite & profesionals .Some things fell thew the crack's but were resolved
Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.Get a Quote Today!
Tyler Billington is not only an outstanding Loan Officer but an outstanding Man. I would (and have already) suggest this company to anyone who would listen because of his service.
Steve and I are very gratefull for all the help Veterans Home Loan provided us. Everything went very smoothly and closing was a breeze. Thank You; Colleen Goodman
Ross & Matt made our re finance easy and simple. They were always quick to help and answered all of our questions with simplicity so that we would understand everything. They had great knowledge and I will always in the future call them for future service. Ill be calling in the next 2 years for our next home loan for sure.
My original close date was scheduled for 10 Dec 2012, but we did not close until 10 Jan 2013. The repeated delays were incredibly troublesome for both myself and the seller. If there are ways to avoid this in th future, I highly recommend it.
the best people we have ever dealt with !!!!!!!!!!!!!!!!!!!!!!
Jeff Mize has always been extremely helpful, courteous and professional. He and each person from VUHL have made our experience with their company perfect. They have always been up front with what to expect and very helpful in explaining the loan, underwriting and closing process. I have nothing but good things to say and would not hesitate to recommend or use your company in the future. Thank you all very much.
Keegan has been great to work with from my first initial loan and through the refinancing loan. He always returned my emails in a timely manner, answered all my questions clearly and patiently. I would recommend VUHL for other Veterans I know and I would definitely give them Keegan's name. Thank you!
I feel like I have made new friends. Dawn, Chris, Brett and the rest of the staff are OUTSTANDING. Every call was returned in resonable time. Always the same day. Dawn was my main contact and she never made me feel like I bothered her. She always had a "smile" in her voice. Everyone is extremely knowledgable. Thanks a million times. We love our new home. .... Bob and Rose Fera
Very happy to have gone this rout
Overall a great experience!
Good people to work with. Great rates.
Loan officer was helpful but it seems too much nonsense in requiring documents, etc.
I was very impressed with the level of service I received from Veterans United Home Loans. The mortgage process went quicker and more smooth than I expected from start to finish. I used the realtor referral so that the realtor was more knowlegeable about the VA Loan Process. My loan officer, Zach Fitzgerald and Transaction Coordinator Derek Kriegshauser ensured that I was well informed about the loan and the loan process and kept things moving forward. I would recommend Veterans United to anyone.
Thank you Matt Van Ronzelen for ensuring everything was ready and for the speed your team was able to close my refinance loan. I would to personally thank Ross Pierson for taking the time to follow up with me after a year with an opportunity to refinance and for ensuring that everything was in order. Ross and the team were able to make a sometimes painful process seem simple. I have now financed and refinanced my home through Veterans United Home Loans because of Ross's professionalism and great attitude. Keep up the good work and thanks again!
Please keep Mr. Matt Etking as a part of the staff. He is excellent in his customer working relationship.
I understand that you work very hard and dilgent for military members, but it is also important to chose the correct team to have a coherent process. My realtor and my loan officer did not mesh well with each other or with myself. Also, when there is a strict time in which military members have to be in a house, it's for a reason. Don't let the completed package sit on the closing departments desk for over a day when it has urgent on it and I have to get in contact with a supervisor to make it go out to the company it is supposed to. My big concern is that there were so many uncertainties by my loan officer and by my realtor that I didn't even know what was going on and I had to be the one to call and ask questions and push for them to keep on top of things. It was more of a headache to get this house and we got jerked around way to much. Outsiders looked at everything I dealt with and were furious as to how the process was ran and the issues that arose should never have been a problem in the first place because it was something that was so small and common sense, that if they just would have listened to my answers and explanations and double checked their work then the process would have ran more smooth.
We had problems from the start but everything worked out and the loan went though. Steve & Shan did a good job and I thank them for the help.
Give Joe Newberry a raise
Nothing other than we have been really impressed with Mr. Bray.