As a first-time homebuyer, I couldn’t have asked for a better experience. Shawn Shackelford and his team at Veterans United were absolutely wonderful. They made sure every detail was correct and walked me through each step of the process with patience and clarity. I never felt rushed or confused—they took the time to explain everything and made me feel confident in my decisions. I truly appreciate their dedication, professionalism, and support throughout the journey. Highly recommend!
They literally took my hand and walked me through each process and explained everything to me every step of the way. No one had an attitude and everyone I encountered wanted the best option for me. I truly felt taken care of.
I will recommend to all of my veteran friends
Veterans United from beginning to end made this whole process extremely stress free and easy specially when I was afraid it was going to be stressful. My loan specialists Derek Kriegshauser and Matt Brandt were with me for every step of the way, always reaching out and updating me on the progress of my application.
Wonderful experience, the team was so helpful and answered all my questions, making this stressful process a lot easier than I expected!
If a person wants extraordinary customer service, Veterans United is the place to go. They treat you like family from the beginning of the home buying process to the end and beyond. We’ve used them twice for our needs and both times they went out of their way to make each step look easy. Highly recommend. They won’t let you down.
Your company went above & beyond the call of duty to support & advised me of every step to final Closing without a hitch.
Veterans United was wonderful in walking us through each and every part of the process. Our loan officer Ella is a star in our eyes. She was professional and helpful in areas where we were confused or having any sort of problems. We recommend Veterans United to anyone looking to buy a home, they made it actually enjoyable-even the paperwork.
Kept me informed through the journey, great assistance and amazing service
What a ride! I am thoroughly elated with the services provided by my VU team. The process has been seamless, professional and utterly mins blowing. I closed on an amazing home on schedule. Any bumps in the road or unexpected hiccups were immediately resolved by my team. Hands down, for the 2nd time Ryan, John, Michelle, Briana, knocked it out the park!
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Veterans United and John Ouk and his team are very exceptional. They work with you through the process keep you informed and explain everything in detail where you can understand it. I would highly recommend Veterans United this is the second time that I have used them.
Tim and the rest of the team were incredibly efficient and professional throughout my entire home buying process, they made sure I was taken care of every step of the way and I will be recommending any of my friends coming and going from this area to Tim.
Overall the experience was well. Joe did a phenomenal job, was always in contact with me, and reaching out to answer questions or concerns. As the process went through other portions of the loans, the community did drop from the original. As we got closer to the closing date things that I anticipated would have been done days prior were not done till a day before or the closing date. Being new to the VA loan process I am not sure if this is the normal process , but communication would be key reassuring the Veteran and bringing piece of mind.
Mason and Meredith were absolutely amazing to work. Very friendly and professional. Always available to answer my questions and assist me along the way. I will highly recommend them and Veterans United to every Vet I know!!!!!
Steve Schuh is a phenomenal Loan Officer who took his time to educate me on using the VA home loan. I am a first time home buyer, and Steve helped me tremendously throughout the entire process! If you are a Veteran like myself, please take advantage of your benefits and allow Veterans United to help you buy your dream home!
Awesome, straight forward experience. Every step of the process was a positive customer experience. So happy we chose Veterans United. Mike from Cincinnati
From my experience, I always knew Buying a House is not a easy Task but because of my Loan Officer Kennedy Kugle everything went fast and Smooth. He is always answer our question and Always availbe when we need Something like for example Power of Attorney when your Other half not present. I am very satisfied and Thanks Veteran United for making my Dream of Owning my own House...Mahalo
