The process of refinancing started smoothly however, after weeks and weeks of document requests and going back to the same sources multiple times for different documents I became frustrated. I was told one thing multiple times while another was taking place behind the scenes. I was told things would be done before closing and they were not, when closing time rolled around I messaged and got no response to my questions. I was left to either sign the paperwork and agree to terms I was frustrated with or delay an already frustrating process even longer. Can’t say I would recommend to my fellow service members.
Response from Veterans United
HI Wesley,
Thank you for sharing this feedback. I’m sorry the refinancing process became so frustrating, especially after repeated document requests and feeling like you weren’t getting clear or timely answers. I can also understand how difficult it must have been to reach closing with unanswered questions and feel like your options were to move forward or face another delay.
That isn’t the experience I want any borrower to walk away with, and I’d appreciate the opportunity to learn more about what happened. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into your experience more closely.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Winsor Cooper, wow I can't say enough about him and his team. Every question answered and ever fear dissolved. Thank you Mr. Cooper and Veterans United.
With as outstanding as chris was i have already suggested 3 of my peers in the army give him a call because they was in the market for a home.
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Craig, Doug, Chris and everyone we spoke to and helped us throughout our home buying process were an amazing crew of professionals. They answered every question I had along the way, anytime we needed those questions answered and were always communicating with us about next steps and anything that was needed. 10/10 crew!
The team was fantastic with the whole process
Thank you from the bottom of our hearts in making our family’s dream come true! We are so excited to finally be in a place we can call our Home! When the time comes for us to move...if that day comes again, we definitely will know who to contact.
Billy and his team made our dream of buying our first home a reality
100% awesome experience. They made the whole process seamless and painless.
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The whole lone team was amazing. I could not have vent. Did the whole thing without them. Very unique individuals. Highly blessed, highly trained and very skillful
Ms Holly Ray was great and empathetic to the needs of my family and I! I will happily recommend her again and again!
They were very fast and friendly!
Mason was excellent and was great and made the process easy.
I want to start off by expressing my gratitude to Nick and his team for a seamless home buying process. My Family and I are truly grateful. After doing some research on Veterans United Home Loans, we made the decision to move forward with them to purchase a home. From the initial representative I made contact with to the Loan Officer and his team, every single one of them went above and beyond to ensure a smooth and successful process. I definitely would not hesitate to reach out to Nick again and highly recommended him to Veterans looking to purchase a home. You will not be disappointed.
From start to finish Aaron and his team (Rachel, William) have been outstanding. They walked me through each step and put my mind at ease with the processes that I haven’t done for over 20 years. This has been one of the easiest moves and transitions in my life, and I truly appreciate the team of Veterans United.
The VU team and allied partners did an outstanding job helping me to navigate the home buying process which can be quite a process for a 83 year old who not especially tech savvy: when they realized that I was having problems with the (to due list the team came to my aid (above and beyond)what was required for them to do I was Extremely impressed with the timely efficient help that I received which led to meet the closing criteria on My 83rd Birthday
THANK YOU Veterans United You have sincere gratitude for all the time and energy that was given to me:
George Ezell
