Although this is my first home purchase for myself this is not my first exposure to the buying process. Overall I'd have to say VU was rather accommodating to the need and requests I made. The agent was pretty disappointing in her attitude and behavior. Polite to my face but clearly not Interested to work with me until I decided to search for conventional home rather than an approved mobile /manufactured...which happened to double the pre-approved loan amount.
Exceptional support from start to finish. All of my questions were answered without me having to wait over an hour for a reply. They made me feel important and valued. Hard to find this kind of outstanding support these days. The absolute best - THANK YOU Rachel, Braden, Gavin and Bo!
I’m new to the home buying process and I knew nothing about it until I first called and talked with the team. Now I almost feel like a subject matter expert thanks to them. This whole process was painless and never a headache. Great people amazing company. Thank you for everything and getting me one step closer to my goal.
Everyone was great! I spoke with Ms. Jaclyn Shaw the most and she kept me updated throughout the process. Thank you for your assistance and making this an easy process.
I felt like I was cared about as an individual; that is so important.
I will try and sum it up the best way I can Semper Fidelis !!!
Everything was smooth, great, and task accomplished even with holidays eating up valuable time.
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Chris, Sarah and Jennifer were so wonderful during my home buying process. Supportive in my failed searches and so encouraging. Offering an answer and so much knowledge with every question and concern I had. My first home buying process came with a few bumps but they made it a smooth breeze! So thankful for VU and the amazing folks that helped make all of this possible!
Very satisfied with the experience with the team. They did a great job and were always responsive to any questions we had. Thanks would recommend to anyone.
For my wife being a veteran you think things would have been handled better. We had one rep and then she disappeared and she was great and we never were told what happen. Then the info wasn’t correct as far as our down payment amount and the day we were suppose to close and we didn’t get to close the time we wanted too. This was a long process everything should have been ready and it wasn’t. Very stressful to work with them hope they are better with future veterans
Response from Veterans United
Hi Chelsie, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. Our commitment to serving you is ongoing and it is our goal to improve. Please do not hesitate to contact us if you wish to discuss things further.
I appreciate the whole teams willingness to help. My team was kind, forward thinking and above all else, spoke to me like a friend and not a salesperson.
We hit some bumps in the road but you all NEVER gave up on us and made a dream a reality!! We can never thank yall enough!!
Alex was very responsive and meticulous throughout the entire process.
