Wish expectations were presented a little more clearly with what a home conversion timeline would be. No fault to our agents, in my opinion the seller should have already had the home converted before a MLS# was attached or house was put to market. Home was not ready to be placed on market when it was, and sellers agents were not realistic or forward with original closing date, which was delayed 36 days during the holiday period.
Our team was fantastic and pressed the seller's team to keep on track as much as they could.
Response from Veterans United
I’m sorry we didn’t quite hit the mark. I wanted to let you know our Client Advocates are here to support you if you’d like to dig into the details of your experience with us. Your feedback keeps us in touch with how we can better serve Veterans moving forward and aids in follow-up coaching with our loan teams. If we can help make this better, we’re here for that, too.
Kendra, Client Relations
I cried tears of joy after I found out my home closed. I could not have done it without the amazing team at Veterans United I worked with and my real estate agent I was referred to through the VU program. It felt like an all-encompassing service as it helped me coordinate my home insurance, security system special offers for the home, and much more. Thank you so much VU! I’m a happy veteran and now first time home owner!
Being a first time home buyer, I was nervous as to how the process would go. However, Casey Martin and the team; Jill, Drew, and everyone else made my experience fantastic and super easy. They really answered any questions or concerns and were the epitome of professionalism and knowing their jobs and keeping you on track. A big thank you to Casey and his team from my family. We will definitely use Veteran’s United again in the future.
The People I worked with were great. (Especially Crystaline Loveless - she was the only reason I stayed) However, after shopping around lenders, there was no real benefit to choose verterans united over other lenders. Especially as a veteran. There were no lower rates or anything offered in comparison. Being a veteran and asking around to other veterans in a large military community, I didnt know anyone who had used or even heard of Veterans United for home loans. (Other than that they harass your phone once they somehow find out through third parties that you are shopping for a home). I do appreciate the people I worked with as they were professional. (again Crystaline was amazing and the key factor that I didnt use another lender) But I wouldnt recommend using Veterans United to any family or friends because as important as quality customer service is, I really didnt feel like there was a Veterans benefit in any way to choosing them. All my contacts has suggestions of great lenders that have VA loan experience and advise great customer service as well. And they actually offered the same and even lower rates. I was too far in the process to switch and I again stayed because of Crystaline and all her assistance while I was feeling overwhelmed as a first time home buyer.
If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!
Thank you to the entire team. You all are rock stars to making my dream come true. Appreciate you all.
Couldn't recommend more. Absolutely 💯!
Andrea was Amazing!! Kind and patient. Always helpful. Would even respond on the weekend.. She’s the best!😊
The team made the mortgage process very easy and stress-free! I am very appreciative of all they did and am recommending them to all veterans I know.
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We are so impressed with Veteran’s United Home Loans. From start to finish, they turned the complicated process of home-buying into an enjoyable and simple experience. The Veteran’s United portal is incredibly user friendly, and the staff are so patient, detail-oriented and thorough. They are not interested in making a quick sale, but instead are ready to help you find your dream home with YOUR best interest in mind. From helping find us homes to look for, telling me EXACTLY what is needed for the underwriting process, and eliminating confusion with a knowledgeable team ready to answer my questions, my experience was fantastic. If you have the opportunity to use Veteran’s United, do it! I can guarantee you will not regret it. Thank you again to Kyle, Kaylyn, Mackenzie and Catherine!
To start, when life and mortgage rates are sky high, Veterans United is the best and easiest way to obtain a home. The staff is friendly, knowledgeable and they work together. I recommend the service they provide for us Veterans. Reach out, and discover for yourself the no-nonsense way to obtaining your home.
The team was helpful and worked well with us. They dealt with our stress and worries. We had a wonderful experience.
We are beyond pleased with Joseph and his entire team. From the first day we spoke with him he made us feel at ease and we felt confident we made the right decision trusting Veterans United. The entire process went smoothly thanks to his constant communication with us. His team made us feel comfortable asking any question and they were always quick to respond to us. We feel communication is extremely important during the home buying process and Joseph and his team get an A+++++! We greatly appreciate all their hard work and would recommend Joseph and his team to anyone looking to buy a home. Thanks again Team!
Being a first time buyer this team really helped me close with ease