Let me just start off by saying that in the beginning, I shopped around with a few lenders. I hesitated at first and went with another local lender, one that I thought I could see face to face when I had questions. The lending agent talked the talk so I signed with them. And then customer service went out the window! The ol' bait and switch. It was horrible- calls and texts ignored, appraisal not ordered. Then I reached back out to Veterans United for help and Mike and his team picked up the fumble and made me a believer. Consistent communication and professional, phenomenal customer service from my loan team got me into a beautiful home for my son and I. So if you're hesitant at all, then let me assure you that you will NOT regret working with Veterans United!
The one issue I had was when finding a real estate agent in the area I was looking for it was very difficult to find one through VU and I ended up finding one on Zillow for the area I was looking for. Wish I could've had a one stop shop experience as it would've helped everyone be on the same page.
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Although a long process due to the current housing market, the staff at VU and our realtor did everything in their power to insure we found the right home. They all definitely deserve a "Welll Done" for all of their efforts.
Allie’s whole team is outstanding. Everyone pitched in to make the process as easy as can be. All of my phone calls, text, and emails were always answered fast!! I was never waiting on any information, they were all very helpful.
