Everybody was friendly and professional. They did a great job to ease my worries even when I was being difficult.
Very efficient and made the entire process smooth!
Ali the best!
Stephen Coloni,
Our loan Officer provided exceptional service throughout our home buying process. He was always available to answer questions, explained every step clearly, and ensured everything stayed on track. His professonalism and dedication made a huge difference for us. We couldn't have asked for a better experience and would confidently recommend him to others. Veterans United provided outstanding service. 100%
Jenny Foster is also exceptional and is very knowledgeble keeping everything on track as well. 100% recommended.Jonathon retired Veteran USMC
had a very disappointing experience working with this team. Communication was consistently poor—we had to repeatedly follow up just to receive basic updates, and we never felt like a priority.Kendal and Donna were often unprofessional and dismissive. On multiple occasions, they emphasized how busy they were or mentioned upcoming vacations, which only reinforced the lack of attention given to our file. Most concerning, Donna accidentally included me on an email where she was making fun of me, which was completely inappropriate and unacceptable.Additionally, the appraisal process was handled extremely poorly. The report contained numerous errors—over eight corrections were needed—including incorrect names and inaccurate information. This significantly delayed the process and added unnecessary stress.Overall, this was a frustrating and unprofessional experience from start to finish. I would not recommend this team and will not be using them again.
Response from Veterans United
Hi Andrew,
Thank you for taking the time to share your experience. Reading your review, it's clear that the process left you feeling overlooked, frustrated, and disappointed, and I'm sorry that was your experience.
Communication is a critical part of any home loan journey, and I understand how discouraging it can be when you're repeatedly following up for updates or feeling like your concerns aren't receiving the attention they deserve. I'm also sorry to hear that interactions with members of the team came across as dismissive or unprofessional. The situation you described regarding an email is especially concerning and not reflective of the level of professionalism and respect we strive to provide every borrower.
I also understand how frustrating it must have been to encounter multiple errors in the appraisal report, particularly when those corrections contributed to delays and added stress to an already important process. We know how much our borrowers rely on accurate information and timely communication throughout the loan experience.
I'd appreciate the opportunity to learn more about what happened and review your concerns further. If you're willing, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
The team worked with me and answered amny questions I had quickly. I never felt alone through the process.
Outstanding job and was able to save me a lot of money.
Everyone involved was great!!!!! Special shout out to Nate, Christy, and Marjorie!!!!
Chris Hill and Adrienne Smith did an outstanding job! They kept me in the loop of everything going on. They responded very quickly to my requests. This was one of the most pleasant experiences I have had with a VA Loan. These guys are the creme de la creme in processing loans for veterans—no need to look anywhere else for a loan when you have the best.
Honestly extremely happy with how everything went
Phil Smyser is exceptional. He took the time to understand our unique situation and FOUGHT for us!!! Simply put we got in a bind because of another mortgage services misinformation and PHIL swept in and saved the day. HE IS AMAZING, Veterans United is amazing. I especially love the level of integration on the web site and app. You can simply enter in your info and viola your income, addresses, employment history is all imported in and verified.
The process as a whole really sucks but I imagine it could've sucked more without Ryan and Cara.
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Veteran’s United made the home buying process quick and pain-free. Tyler, our Loan Officer, was vigilant during the entire process and ensured we made it to closing on time. This was our first time using Veteran’s United, but fifth home purchase. Hopefully we won’t be moving again, but if we do I’ll be using Veteran’s United for our next purchase.
Carla with veterans United helped us to understand what we needed to do with our credit to qualify for a mortgage. She gave us direction and checked in on us periodically to see how we were progressing. She notified us as soon as our credit score had reached the threshold for approval. The next day Andrew Beckett and his team contacted us and we started the loan process. Andrew, Selena and his entire team were always on point, willing to help and kept us focused and on track. We started out 2026 still wondering if find a home was in our future and May 1 we are now in our new home! Veterans United gave us top-notch service from beginning to end!
Easy to follow portal, and my VU team was awesome, personable, and all around helpful!
Its the way to go
Semper Fi
Wonderful company as a vet will recommend it to anyone buying a home.
My loan specialist and his team were professional, helpful, and accommodating. The process in dealing with the was not stressful. There was a small hiccup with underwriting near the end but Ryan addressed it promptly and we closed within a reasonable time.
I felt overwhelmed throughout the process and the team assigned to us helped me understand terms, actions, timelines and things I didn’t even consider when buying a home. I would fully recommend and use these services for every single time.I could not have had a better experience
