they put together a team that works with you from
start to finish...
Veterans United from beginning to end made this whole process extremely stress free and easy specially when I was afraid it was going to be stressful. My loan specialists Derek Kriegshauser and Matt Brandt were with me for every step of the way, always reaching out and updating me on the progress of my application.
Melissa and Ashley were great to work with! They made a difficult process much easier…highly recommend!
Honestly I was worried going into the process as a first time buyer but everyone was so helpful through it all! Schandler and Rachel were super helpful through the process and were always honest with me about everything. I hade a tight deadline I had to be at and they 100% pulled through for me. And thank you so much to the people I didnt get to talk to that helped with the loan it means the world to me and my family that I can finally give my kids the stability Ive always wanted them to have. I will never forget what yall have done for me.
We were beyond pleased with our whole team. We would recommend Veterans United 100%.
In a few words, the process was simple, easy and quick. Also, the staff was polite.
Chris and Joel are real true humans who are not only at the top of there game but very personal and professional. Top rating for quality communications and high level performance in every aspect.
Veterans United was wonderful in walking us through each and every part of the process. Our loan officer Ella is a star in our eyes. She was professional and helpful in areas where we were confused or having any sort of problems. We recommend Veterans United to anyone looking to buy a home, they made it actually enjoyable-even the paperwork.
Steve, Maggie, and the rest of the team did a phenomenal job in my opinion. Any of the holdups we had were not from Veterans United and my team. I feel like they went above and beyond and we're very friendly while still being professional. I would highly recommend to anyone because moving and buying a new house is very stressful and when your lender team is as great as mine was it takes a lot of the stress out of the situation.
Ben Choi and Courtney Gully made the process smooth and painless. Both were very responsive, thorough, and helpful in the information and guidance they provided. In terms of a loan officer and his team, I hold them in the highest regard, and am grateful that I was able to work with them. In the future, should we need another home loan, we'll go through VU because of Ben Choi and his team. Top rating!
There's just SO much that I can put here... from Jon Abernathy, Beau Roberts, and Kimberly Moravec, up to and including Matthew Fitzgerald... I just don't have the vocabulary to THANK EVERYONE enough. The way Laura & I were treated... ALWAYS in a kind, and timely manner. That meant a LOT to me. With THAT as the forethought of the whole process (and throughout!) it made the process SO relaxing. YES... there was bumps in the road, but everyone listed above helped us get painstakingly through them!
The verbal walk-throughs on applications, signatures needed, to understanding the stresses of the what/where/when/why of being naive about things.
THANK YOU TO ALL OF YOU whom assisted me and Laura in this transaction. We're SO blessed and appreciative. I WOULD like to send cards/gifts (you like flowers Jon?) of appreciations... but I don't have addresses to do so.
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Veterans United was very helpful in the entire home loan/home buying process and helped to walk me through each step as a first time home buyer.
Excelente servicio, amabilidad, atenci
Mason and Meredith were absolutely amazing to work. Very friendly and professional. Always available to answer my questions and assist me along the way. I will highly recommend them and Veterans United to every Vet I know!!!!!
It was good over all
Underwriter was still asking for documents the day before closing because they could not follow directions or read the notes on the loan. First loan team had to get fired because they went AWOL and would not respond to anything. Had to pester loan officer for a closing amount to make the transfer. Giving a closing amount 24hrs prior to closing is unacceptable as most banks can take 1-3 days to complete a wire transfer. Additionally, the loan officer was not responsive until the final hour when we were close to closing and they realized everything was teetering on the edge.I had none of these issues when using homestar on my last home. It added a ton of uncertainty and extra stress to the process. I will tell everyone i know getting a VA loan to run away from VU.
Response from Veterans United
Hey Bryan,
Thank you for taking the time to share your experience. I'm sorry to hear the loan process was so stressful and that communication and timing concerns left you feeling uncertain throughout such an important milestone.
I understand how frustrating it can be to receive requests late in the process, struggle to get timely updates, and feel unprepared for key closing details. We strive to provide a smoother experience than the one you've described, and I'm sorry we fell short of your expectations.
I appreciate you sharing this feedback. Experiences like yours help us better understand where we need to improve. If you'd like to discuss your concerns further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
