Communication wasn’t there, I was told a few days before I needed well test done that I needed one when the results take a week to get back which stopped the refinance process and cost us another 2,000 payment for that month when we were planning on skipping that month. I was sent on a wild goose chase for documents that I had already sent in and was told I needed to resend them but when I asked another person there I was told I didn’t need them. I was also told by the VA that I didn’t need flood insurance and the underwriting team at Veterans United said it didn’t matter what the VA said they said I needed it and that was the last word. We had to have another appraisal written up just for them with flood insurance. The process wasn’t easy and it was very stressful.
Response from Veterans United
Hey Aaron,
I’m really sorry to hear how stressful your refinance turned out to be. You should have felt confident and informed through every step, not caught off guard by last-minute requirements or mixed communication. I can understand how frustrating it was to deal with delays, duplicate document requests, and the added cost from the timing of the well test.
Flood insurance requirements can sometimes differ depending on lender and federal guidelines, but that doesn’t change how overwhelming the situation must have felt. I truly appreciate you sharing this feedback—it helps us see where communication broke down so we can do better for future borrowers.
If you’re open to it, I’d like our Client Advocate team to take a closer look at your experience. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Another fantastic experience with Ashley!
I was a little skeptical about the loan process at first but, Veterans United made everything simple and easy. I was kept informed about everything that I needed to know and do. I was reluctant on purchasing a home for me and my family and working with VU put my fears to rest. I would recommend them to any and everyone who is looking to purchase a home and letting Veterans United do for you what they have done for me. I didn't know that the loan process was so simple.
Quick and painless process if you have anything together before entering the market.
Veterans United's team makes the buying process easy with several professionals assisting along the way. I went from not qualified to let's buy in less than a month!
Rob Hegstrom was extremely patient throughout the entire process. Loved that he communicated very well and was prompt to respond. Thank you so much for your kindness! #ProudVeteranHomeowner
Outstanding customer service, communication and support. I could not be more pleased with the team that processed my home loan.
Communication was terrible. That's my biggest gripe
Response from Veterans United
Hey Curtis,
I’m really sorry to hear that communication fell short during your experience. You deserved to feel informed and supported throughout the process, and I understand how frustrating it is when that doesn’t happen. I’d like to learn more so we can see where things broke down—please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The process was very simple. Never knew how easy and stress free home buying was. Thank you V/United for the smooth transition!
It was a very friendly process during a very stressful time . They made the process so much better and enjoyable
Great person to work with what I was looking for in getting a house! Hunter was upfront, clear, and he always gave a full explanation on what I needed to know With the steps to become a homeowner. Can’t wait to move into my new home!
Wonderful experience from start to finish.
The VU team was amazing. They were extremely knowledgeable and kept my best interest at the forefront every step of the way. A phenomenal experience and highly recommend VU.
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I couldn’t ask for a better team to help me buy my first home.
Veterans United Home Loans is great. They get you the lowest interest rate, you work with very professional and knowledgeable teams, and they are as quick as you like. I closed in 32days on a new home.
Josh and his team at Veterans United provided an outstanding experience during my home buying process. Their professionalism and knowledge made a process I was very stressful about, manageable and even enjoyable. I will rate them in the following areas of the process as:
Communication - 10/10
Expertise/Knowledge - 10/10
Attention to Detail - 10/10
Customer Service - 10/10
Efficiency and timelines - 10/10
Made the home buying process as easy as possible
Amazing experience, they helped every step of the way made things very easy to understand and answered questions quickly.
