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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,466

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
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5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

Working with Veterans United has made my home purchasing an amazing experience. I thank the whole team for their support in making my dreams come true.

headshot image of Bryant Chambly

Loan Officer: Bryant Chambly

NMLS# 1037124

5 out of 5 Stars
Would Recommend

They made it so easy and I really appreciate everyone who helped me.

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

You guys at veterans United were able to get me approved and into a house closing and all less than 30 days and it was outstanding cuz I only had three weeks to go out of my house that I was renting you unbelievable what you guys did for me

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

3.5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend
Photo submission from Wyatt L.

Was an overall great experience and all different people who worked with us were extremely helpful and patient with us for first time homebuyers.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

4 out of 5 Stars
Would Recommend

Honestly I didn’t know what to truly expect buying my first home, but the guidance from my loan officer made it worth committing towards pursing a home.

headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

4 out of 5 Stars
Would Recommend
headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend

I am not very computer savvy , and despite this they got me thru the process. Thanks a lot.

headshot image of Chris Porter

Loan Officer: Chris Porter

NMLS# 1827569

5 out of 5 Stars
Would Recommend

Very helpful and timely every step of the process!

headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

5 out of 5 Stars
Would Recommend
headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

5 out of 5 Stars
Would Recommend

It’s been great working with you

headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

5 out of 5 Stars
Would Recommend
headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

They were very helpful, awesome team

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend
headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend
Photo submission from Randall B.

I’m glad I went with VA home loan, they did an awesome job in getting me into my new home during this time, with the covid 19 having everything shut down they were able to get things done for me to close on the home.

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend
headshot image of Tyler Lentz

Loan Officer: Tyler Lentz

NMLS# 2426262

4 out of 5 Stars
Would Recommend

The reason why I gave VU an 8 instead of a 10 is because of my experience after the handoff to the loan coordinator. There were a few issues/confusion that came up just one to two days before closing which caused frustration and scrambling. The appraiser took two weeks to get us the report back versus the independent inspector took less than 24 hours. I also did not like that some of the requested items were via email and not through the portal on the to-do list. I understand that some may have been due to the uniqueness of the property, but we got the water treated a week before close, and I wasn't asked for the treatment invoice/proof until the day before close. Aside from these issues, the preceding process was smooth and clear. I would use VU again in the future.

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

4 out of 5 Stars
Would Recommend

My unfiltered response is this. Eric Bals failed miserably. I asked him several times if he had gotten my home owner's insurance to which he failed to respond and it was in my to do list for w while. I also had a few questions to which he failed to email or call back. Luckily for you William stepped in as I was getting ready to walk away from this deal. You almost lost this customer due to Mr Bals.

headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

4 out of 5 Stars
Would Recommend
headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

5 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

We really thought the best way for us to go would be a local bank or credit union. We couldn’t have been more wrong. The process was completely streamlined and effortlessly. I would highly recommend Veterans United to everyone and would definitely use them in the future. Thanks Veterans United for a great job, your team of professionals did an amazing job!!

headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

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5 out of 5 Stars
Would Recommend
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend

Veterans United Home Loans made my experience seem so effortless. As an inexperienced homebuyer I felt reassured and taken care of.My time table to buy a house was shorter than most and they worked tirelessly to help find/obtain a home. The expedited process did not feel pressured or lacking in any way. I felt like even with the quick turnaround everything was completed with thoroughness and attention to detail.The Veterans United team makes you feel valued and understood. Their service truly is unmatched.

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend
headshot image of Ethan Massey

Loan Officer: Ethan Massey

NMLS# 2368783

5 out of 5 Stars
Would Recommend
Photo submission from Joe S.

Nick and his entire team at Veterans United were the best! Very helpful and more than willing to go above and beyond.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend

I had a great experience. I felt that Kelly really cared and was very helpful. Her insight, honesty, integrity and compassion helped me get everything that I needed to do. Kelly and Blair are awesome and I really appreciate them both.

headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

3 out of 5 Stars
Would Recommend
headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars
Would Recommend
headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

More Reviews

See all 430,466 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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