The Veterans United team made buying my first home very simple. When I started, buying a house seemed like a very complicated undertaking. Eric and his team broke down my options and made it easy to digest the material I was given.
VU was the easiest process to use. Competitive on rates, and made our home buying process simple. Highly recommend.
Great job to all who was involved. Perfect, Perfect, Perfect..
Outstanding communication & constant support from the team.
Suzann Richerson is personable and has excellent follow up to keep the process moving along. She reached out several times to offer assistance and answer questions we had. She is very easy to talk to and made us feel comfortable throughout. She is awesome to work with.
Vary complicated sale no fault of the loan team Handled in a professional manner Thank you team.
VU was awesome! Eric and his team made the entire process very easy, at least on my end haha, I know they were working their tails off to make this process go as smoothly as possible.I know for certain that if my family ever decides to buy a new home we are going with Veterans United! Especially Eric’s team!Thank you!
Shea was a wonderful person to work with. His team is professional and caring. I would recommend them to anyone who is getting a VA loan.
Michelle Dapkus is the best loan officer we have ever worked with! Always went above and beyond to help us out and was always able to explain where we were in the process and answer our crazy questions. Her team was amazing as well! This is our second time using VU and Michelle and this experience was even better than our last one! We will only use VU and Michelle for our future lending needs!
The only issue I had was setting up the POA. Not that it was difficult on my end but there was some confusion at first when I reached out to Veterans United about the home loan. I ask at the very beginning if I would need a POA to do the purchase, I explained that I was deployed at the time. I was told that I would not need one at all. About a month into the process, I was told I now need one, and it was not communicated to me that the POA would need the original document to complete all the signing process. This made for a stressful situation where I had to priority ship the paperwork as quick as possible.
The only other issue that I noticed is that the app would request for specific paperwork, which I would try to provide in a timely manner. Then I would be emailed separately by someone at Veterans United. I found that app quite useful, but it seemed like there was a break in communication between the app and the associated workers.
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My team worked tirelessly on our path to closure. We purchased a condo and approving the HOA was a long process. The team was patient and thorough. All of my questions were answered. Working with my team made all the obstacles to closing manageable. We are so happy to have had such an awesome team.
You guys did everything possible to meet all our needs
We greatly appreciate
Your persistence throughout the
Entire process. Our daughter and husband will
Calling on your expertise in the very near future
Again
Thank you
For such a rewarding experience
Veterans United and the team they provided helped me become a first time homeowner! Buying a house is a long and stressful process but, the team I worked with relieved a lot of that stress! I felt well taken care of, and that someone was genuinely looking out for me and my investment the entire time.
The only frustration that I had was paying for homeowner inspection, and then finding out later that I have to pay for another inspection for pests. If I would have known that during the first homeowners inspection that would have been covered during the homeowners inspection that cost me an additional $250.
